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“Disappointing” 2 of 5 stars
Review of Hilton Garden Inn Islip MacArthur Airport

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Hilton Garden Inn Islip MacArthur Airport
3.0 of 5 Hotel   |   3485 Veterans Memorial Highway, Ronkonkoma, NY 11779   |  
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2X Points Package
Ranked #1 of 5 Hotels in Ronkonkoma
Scotch plains
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 26, 2014 via mobile

Take heed of the signs in the parking lot if you stay here. Hotel itself is nice, but our car window was smashed during the night and items stolen from our car. Hotel personnel felt bad for us and apologized. Next time...won't stay here.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review, January 29, 2014
Thanks so much for taking the time to share your experience with us. We're very sorry to hear about your negative experience, but we can assure you that we are taking steps to prevent incidents like this in the future. If there is anything we can do to be of assistance, please let us know. Thanks again for providing us with your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
    150
    97
    27
    8
    6
See reviews for
93
47
25
98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Concord, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 21, 2014

My sister and I had to come to NY to care for our sick father. The staff displayed genuine concern and consideration for our predicament. They went above and beyond what was expected of them. They made a difficult time easier to handle. We have stayed here before and will again. Highly recommend this Hilton Garden Inn to anyone and everyone.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, United States
1 review
4 of 5 stars Reviewed January 20, 2014

The hotel and staff were good however unless you have a car there is nothing within walking distance of the hotel with the exception of one local restaurant. The cabs are expensive and do not run meters so they set the price.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

I stayed here for three nights in December. The excellent people in this hotel could teach some 5 star hotels about good customer service. Everyone was friendly and very helpful - going way beyond what would be usual to ensure I enjoyed my stay. Special compliments to Rose on Reception. If Hilton have an employee of the year award, she gets my vote!

Room Tip: Air conditioning unit in room was quite noisy and fan only has one speed. So check this out before...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review, 3 weeks ago
Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We realize you have so many options in the area and we truly appreciate you choosing to stay with us. We hope we can be of service again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 stars Reviewed January 3, 2014

You feel welcomed and cared about. The staff is professional and caring, the room is comfortable and clean. We enjoyed in-room dinner and ordered a hot breakfast in the morning and both were equally delicious. You truly feel like you can move around the hotel as if you were home. If you have to be away it's just a good place to be.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review, 3 weeks ago
Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We realize you have so many options in the area and we truly appreciate you choosing to stay with us. We hope we can be of service again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
80 reviews 80 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

Nice looking hotel with nicely appointed public areas. Unfortunately the rooms have mold issues around the air conditioning unit. I changed my room twice and the problem was not resolved. The staff tried to solve the issue but there didn't seem to be a room without this disturbing problem.
Apart from this the rooms are large and relatively clean.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review, 3 weeks ago
Thanks so much for sharing your experience with us. We've taken a close look at our rooms and have taken all of the appropriate steps to ensure that the issue you experienced does not persist. We truly appreciate your feedback and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Jervis, United States
1 review
5 of 5 stars Reviewed January 2, 2014

The hotel was very clean and the staff was great too me and my family. The room was very clean and had everything that you need to make you feel like your at home. I would Highly recommend to stay at this location.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross H, General Manager at Hilton Garden Inn Islip MacArthur Airport, responded to this review, 3 weeks ago
Thank you for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport. We realize you have so many options in the area and we truly appreciate you choosing to stay with us. We hope we can be of service again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Islip MacArthur Airport

Address: 3485 Veterans Memorial Highway, Ronkonkoma, NY 11779
Phone Number:
Location: United States > New York > Ronkonkoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Ronkonkoma
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Islip MacArthur Airport 3*
Number of rooms: 164
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Islip MacArthur Airport hotel is just half mile from MacArthur Airport and in the heart of the Ronkonkoma, Bohemia and Western Suffolk business districts of New York. Our Islip hotel offers a complimentary airport shuttle, state-of-the-art fitness center, indoor swimming pool, and 24-hour business center. Relax and unwind from the day's events in the Pavilion Lounge. The onsite Great American Grill(R) features cooked-to-order full American breakfast buffet daily and a relaxed dinner menu nightly. ... more   less 
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Also Known As:
Hilton Garden Inn Islip Macarthur Airport Hotel Ronkonkoma
Ronkonkoma Hilton Garden Inn
Hilton Garden Inn Ronkonkoma
Hilton Ronkonkoma

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