Not sure why my last review wasn't ever approved, so i will post again....Here goes.
I will only state facts of my experience about this hotel and not compare it to other hotels and reviews. I will say that I should have listened to the terrible reviews before booking my stay.
This was by far the worst experience I have ever had when traveling for any reason at a hotel. I booked my trip through hotels.com. At first glance when pulling into the parking lot (hotel located on busy highway, Sunrise HWY), I was horrified. Limited parking...you have to park in the back of the hotel and walk around the building to the front entrance. Also, this looks more like a motel than a hotel....even more like an "inn". Rooms are outside like motel style, not located nicely in the building.
I still gave it the benefit of the doubt and went to check in. The girls at the front desk were very helpful and friendly. No issues there. I went back outside, into the freezing cold, and took the run down elevator to the third tier. Upon walking into my room, my only thoughts were "OH HELL NO!!!!"
List of problems with room:
-Stains on carpets
-Became very itchy after sitting on the bed for 5 minutes
-Dirty comforter (black specs like flea dander all over the place)
-Wallpaper peeling off walls
-CRT TV (staticy)
-Buttons on phone not working. Could not check messages or call front desk. had to dial 0 instead
-Mirror above sink falling apart
-Constant noise outside from train and busy highway
The place had the feel of an "hourly" rate motel.
I immediately got on the phone with hotels.com and front desk explaining this was NOTHING like the website had boasted!!!!. Hotels.com called down to the desk as did I. The front desk told hotels.com rep that they contacted the manager, and he would NOT REFUND my money because I already checked in and that was their policy. NEVER did he try to reach out to me to discuss and rectify. At this point I am stuck and out $160. I spent the next 3 hours trying to book a hotel on Long Island with no success as all were sold out.
I had to suck it up and deal with it for the night. Thank god only booked for 1 night! I remember reading one lady's review about blood being on a pillow. I can only imagine that someone must have commited suicide because they were stuck at this hotel.
I had to "sleep" FULLY clothed, in my winter jacket on top of bed sheets and comforter to feel somewhat "safe" from bed mites/buggy feeling.
I was also up every hour because of the train that comes through. Didnt see on your website that a train station is basically attached to your hotel.
If you go to their website, it is a total bait and switch and 75% of what they advertise is false.
Here is what they "boast" on their site:
•Tredwells, on premises, Steakhouse, 7:00 a.m. to 2:00 p.m. and 5:00 p.m. to 10:00 p.m.
WHERE??? I asked them, no restaurant or bar
•Cocktail Lounge NONE!
•Massage services NONE!
•Porterage/bell services WHERE? DIDNT SEE ONE
•Express check in
•Express check out WENT TO DO THIS THROUGH TV AND SAID THAT THE SERVICE WAS N/A
•Ice/vending machines HALF WERE BROKEN
•High-speed Internet access SLOW SPEED INTERNET ACCESS
•Room Service ?????? FROM WHAT RESTAURANT?
They did have fitness center! Cant put a review on this because i was afraid to even check it out.
I have seen responses from the hotel manager on here claiming they are renovating ....WHERE ARE THESE ROOMS!? The only thing that looks somewhat renovated is the front desk area and where breakfast is. The outside is completely run down, and the clientel walking around outside makes you feel unsafe. I think the "renovation" response is BS and just an excuse.
This place is nothing short of a bed bug infested motel. For $160, you can find MANY MANY other places, such as the back seat of your car that is more comfortable. Do yourself a favor and stay far away!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
On behalf of the entire staff of the hotel, I would like to apologize for any inconvenience you may have encountered during your stay. First off I would like to inform you that the hotel is undergoing a complete renovations to our rooms and will be completed by late February 2013. Also, parking is limited in any hotel you travel to. We are not able to do anything abot the physicality of the hotel like the exterior corridors.
I hope, once the renovations are complete, you allow us the chance to show you the true vision of what this hotel can provide.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.