Revised from my original May 12, 2013 Post.
Do not stay at this hotel. I had been calling there to amend my future reservation, and each time i called this rude Indian, Pakistani/ Indonesian (I Cannot tell) man would shout to the top of his lungs that he cannot help me much, and unless i am booking a suite there isn’t much more that he can do to answer my questions. He was shouting so loud i could hear him without it being on speakerphone. He barely spoke English, more reason for me to question how he was able to there.
He advised me to look on the internet for more details about the hotel, and to see pictures of the hotel. (But from the pictures… they gladly show many images of their lobby, but the pictures of rooms and things are not the best, as far as angles. I suggest they hire a better photographer to take their pictures and show us why we should spend money to come to their hotel). If the internet had not been readily available in my country and I was calling from somewhere far off, and had never been to the United States before, and I went off the first impression… I WOULD NEVER even go to that country after the telephone incident.
Hospitality is a very big thing in my country, and we pride ourselves on our friendliest and our welcoming atmosphere, so to go to some country that is selling accommodations, but cannot provide a welcoming experience to their guest. I DO NOT WANT ANY PARTS IN THAT AT ALL!
Things got really out of hand. When I questioned why he couldn’t answer any of my questions, he got an attitude and went off the deep end. He should be able to answer any questions that a guest may have in regards to their property and the rooms, because he is in reservations and his job is to sell an experience to the guest. If he was busy at the time, he should have said that (But I highly doubt that because this was 8-9 PM in the night.) I really wished I recorded the conversation. He threatened to cancel my reservation more than once in his angry rage, I guess as a way to get rid of me. I told him I would get him fired, and instead of him trying to make the situation better, he told me to go ahead and try because it’s not going to happen, and he wished me the best of luck with getting him fired. If staff can talk to guest/future guest like that and not be at least reprimanded for their disorderly conduct then, something is wrong.
The next morning 5:30 AM my time, before I was going to work I called to speak with the manager. He was not there at the time. I explained what transpired to the clerk on duty, she took my number and said the manager will call once he gets in. She gave me an estimated time that he should arrive, and I was okay with that. She apologized on the behalf of her colleague and said it was not in his character to act that way. I waited until 11:30 my time and called again as I was very upset that I will now have to look for a new hotel and its closer to my travel date so the prices have gone up tremendously. At that time, the manager must have been in a meeting. The lady asked me for my contact information AGAIN… I told her he should already have it, and she still insisted I leave it again. At this point I am furious, because all the calls I am making (LONG DISTANCE) will probably cost as much as a one night stay. I know that this company probably never considered my inconvenience. I then wait until 4 o Clock and no one returns my call, so I call back and state my name and request to speak with the manager. I’m more than sure it’s the same girl that answered before (they cant have that many staff there if the same guy who is taking reservations, is the same one who checks the guest in), and she must have caller I.D at their facility. She asks me the same things, who am I? My reason for speaking with the manager ect). I speak with him and the first word he says is “ HELLO”… Long Pause… As if he is waiting for me to initiate the conversation, but he is well aware of what I am calling about. I explain to him what happened and he apologizes for the issue , but it didn’t even seem genuine. At the time I had called, it was a bad time for me and I had to put him on hold constantly due to my busy line, but obviously if I didn’t call he would have never called me. He claimed that he is unable to call me because my number is an international line. He had a lot of excuses for everything, instead of really trying to resolve my issues. By confirming that I still wanted my reservation, I guess that said that my issues were resolved. He said that I can cancel reservation at any time at no extra charge once I arrive if I find the hotel is not to my liking. That was fine. But to have to be stressed that much over a hotel that I am anticipating on going to, I didn't feel like that was a good option for me. I wouldn't feel comfortable knowing someone could be so nasty on the phone and then when I get there I'm still being treated nasty.
After speaking to a few of my USA friends that I was supposed to be visiting in that same area… They advised me not to stay there, even after speaking to the manager. I shouldn’t have to subject myself to bad hospitality. I will be looking for a new hotel, even if unfortunately I will be paying extra due to the last minute booking.
I wish this hotel all the best in the future.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Wyndham, Cheap Tickets, Priceline, TripOnline SA, Agoda, HostelBookers, Travelocity, Odigeo and Tingo so you can book your Ramada Rockville Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Inn & Suites Of Rockville Centre Hotel Rockville Centre
- Ramada Inn And Suites Of Rockville Centre
- Diplomat Hotel Rockville Centre