Gosh, what a horrible stay here. In the beginning, we were somewhat inconvenienced because we were told that we could not use the pool at this hotel (no explanation given) but that we could use the pool at the hotel next door(explained after charging my card for the stay). I learned from another customer that there was broken glass in the pool that someone cut themselves on. Later that evening, they informed me that the pool was ready for use but my children didn't go in until the next morning due to my hesitation with allowing them to enter a pool that may have been contaminated. Anyway, my daughter came up to our room with tears in her eyes explaining that there had been a (possibly disoriented) man in the pool area who was yelling lude remarks at her as well as a bunch of other kids in the pool. My daughter informed the Assistant Manager Melanie about the situation regading the safety of the kids but Melanie chose not to ensure the saftey of the hotel's guests. I approached the asst. mng to ask why she did not follow her protocols for possible safety issues or call our room....or do anything rather than absolutely nothing. The asst mng lied and stated that my daughter would not provide her with our room number. This was very much untrue! My daughter was crying and wanted her help. During my discussion with the assistant mng., the assistant mng. quickly cut me off and demanded my departure from the hotel. She also demanded that a few OTHER customers leave the hotel that were not with me. I had to tell her that these people were OTHER customers who where not with me!! These other customers where other young children standing in the lobby. Does she just not like kids or what?? I stated that if she was going to demand out departure before checkout time that she would need to give us out money back. I stated that I would be calling customer service to report her unprofessional behavior. All I can say is WHAT A BUST this day was. I WILL NEVER STAY THERE AGAIN! This is just another confirmation of the RUDE and UNPROFESSIONAL staff at Comfort Suites in Rochester, NY. Rude, unprofessional and possible safety issues (physical and mental). Recommendation: RUN FROM THIS HOTEL!!!!

We stayed in the Comfort Inn and Suites just outside of Rochester NY twice...on the road for Thanksgiving. We first stopped at the Homewood Suites next door (nice looking, clean, people in the lobby enjoying the cocktail hour), but that was a little pricey for us. The manager there very kindly referred us to the less expensive, same owner Comfort Inn.
Both times, the check-in staff was excellent, the one-room 'suite' was large enough, very very clean, and well laid out. It had a microwave and fridge (not noisy for a change!), a coffee maker and supplies, and a little sitting area with sofa. There were LOTS of lamps with good bulbs for reading. The bathroom was extremely clean and well stocked. There were extra pillow and blanket in the closet, and an ironing board as well.
An extraordinarily nice breakfast buffet was included with the room price, hard-boiled eggs, cereal, juice, made-to-order waffles, etc, etc. Highly recommended.

We stayed here on vacation from Texas in July 2005. We were a little disappointed because the room was smaller than we anticipated...no kitchen area, just a small refrigerator and microwave oven pushed up against the wall. After a couple of hours in the room, I began to notice the air conditioner was not cooling, but was more like a fan. We had it set on the coldest possible, but the room remained hot and humid. After 4 hours, I decided to go talk to the front desk about it on our way out to dinner. The clerk was a young, tall red-haired man with little emotion and less sympathy for our problem than I anticipated. I simply told him that I was failry certain the a/c in room 208 was broken, and requested either it be fixed or our room be changed to one with a functioning unit. He simply said, "I'll have someone look at it. When I asked him if we could change rooms, he said, "It's possible." When we returned to the room about 2 hours later, it was still hot and humid. I was upset, and my wife and kids agreed it must be broken. I once again went to the front desk, and patiently waited as the same clerk was on a phone call. Sometime into his conversation, he told the person on the other end of the phone line to hold on, put his hand over the receiver of the phone and looked at me. I askled, " So what's the verdict on the a/c in 208?" He said, "Someone checked it and it is blowing 60 degree air." I said, "So why does it continue to remain hot?" He replied, "Maybe because that's the way all the rooms are." Then he went back to his conversation on the phone. I immediately hated him. However, I bit my tongue, and on the way back up the elevator, asked the nice couple if their room's a/c/ was working. They said their room was freezing! I thanked them and asked one more person about his a/c in his room and he said it was very cold also. By this time, my family and I decided to go swimming down in the indoor pool for a little cool-off. Once there, my wife went to talk to the same clerk about the problem. This time he told her the air was blowing at 75 degrees, and that all the rooms were like that because of the weather out. (90 degrees, cool by Texas standards, where our a/c's work fine.) She struck a deal with him to possibly put us in a smoking room for one night and switch us again the next day to non-smoking for the rest of our stay. He would not give us a refund as the room was prepaid off travelocity. Then I went to him and agreed that if he would give me the key to the smoking room for 5 minutes and the air conditioner felt hot, I would admit defeat and we would stay in our room. He reluctantly gave me a key without saying a word, and I went up to the room. As soon as I opened the door, I felt freezing air hit me like a wave, and upon checking the a/c unit, it wasn't even set on 'high'. I then moved all of our stuff to the new room before returning to the front desk. Once there he looked at me and I said, "Huge difference, I moved out stuff in there. We need to be moved to a non-smoking room tomorrow." He simply stated, "If you say so, your the one staying in there." I slept well that night, and thankfully, the clerk the next day was much nicer and set us up on the first floor the next day in another cold room.

If you go here, don't let them stick you in 208, and if the red-head bully is at the front desk, don't believe anything he tells you.

Also, there was no washroom or workout facilities in this hotel. We won't stay there again. There is a Homewood Suites immediately next door that looked real nice, and most importantly, didn't employ this guy for the front desk.

I welcome management response to this message.

De La Garza
Corpus Christi, Texas

Fairly new facility, probably two or three years old. Conveniently located right next to the highway and behind a Cracker Barrel restaurant. Rooms were very spacious and well furnished, clean and maintained nicely. Definitely recommended.