I arrived very late at night. Carol was very prompt to answer the after-hours phone and assist me in getting checked in; however, she didn't point out any amenities of the hotel, like the guest laundry, the vending machines, the grab n go breakfast, etcetera. There was a slight mixup with my reservation, but she quickly resolved it with a smile, which I appreciated after 16 hours in the car! I was rather disappointed in the condition I found the dishes/cooking utensils in, in the room - dried-on noodles and what looked to be possibly chili in the saucepot, no frying pan at all, sparse silverware (how are four people to use ONE fork?) and mis-matched cups. Also the coffee maker had been left with water in it, so when I went to fill it...it overflowed all over the counter. Ah well). All picky-picky things to be sure :-) I didn't really appreciate the comment from the front desk, when I pointed out there was no coffee left "well who expected the floodgates to open? Geez!" but I can let that slide as it was also said with a smile.
After returning home, I found a discrepancy in my credit card charge. I called and spoke to Dave who was very quick to pull up my account, find the problem and reverse it immediately. There was no problem and he was pleasant and cheerful, and the whole conversation took less than two minutes! All in all, I was very pleased with the experience, and plan to use this location again when visiting my family in the area. With a little extra coaching, this could be a top-notch place!
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- Also Known As:
- Extended Stay America Rochester - Greece Hotel Rochester
- Extended Stay Rochester
- Extended Stayamerica Rochester Greece
- Rochester Extended Stay