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“Very nice, comfortable with friendly staff” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Brighton

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Country Inn & Suites By Carlson, Rochester-Brighton
2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623   |  
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Ranked #8 of 31 Hotels in Rochester
Florida
Top Contributor
116 reviews 116 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
“Very nice, comfortable with friendly staff”
5 of 5 stars Reviewed November 2, 2010

We stayed here, in Oct for 2 nights, while visiting relatives. It was convenient to every thing, well maintained, clean, good complimentary expanded breakfast, and roomy. Especially enjoyed the homemade cookies, in the lobby each day!! Staff was very nice and helpful, too.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlcl, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, November 4, 2010
Thank you so much for the compliments. Please let us know if there is anything we can do for your future reservation with us. Thank you once again for giving us your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

Traveler rating
    132
    85
    42
    15
    7
See reviews for
117
54
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 12, 2010

i checked in after a long day's drive and was greeted with a smile and a cookie at check-in. They offered a favorable discount for a AAA or government employee traveler. it was a better rate than i expected and a very pleasant surprise. i was in town for a concert at University of Rochester, which was only 2 miles from the hotel. The hotel sports an italian steakhouse and a TGIF around its parking lot.

The bed was very very comfortable and made the sparse lighting in the room hardly noticeable. i knew i was going to sleep well that night. The shower provides simply adequate pressure and the bathroom and wash area are in two separate places. not terrible. the wifi was spotty but eventually usable. These are minor annoyances and not deal breakers.

the breakfast the next morning was decent though it was crowded by the breakfast bar when everyone converged on the area at the same time. I could hear people in the hallway milling about in the middle of the night. but again, the bed was so comfortable that even that was manageable.

I only ever asked for extra towels and they were provided in an instant with a smile. All in all a very pleasurable experience and i would stay there again.

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grimsby, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 25, 2010

Our family stayed at this hotel during our summer vacation. It is about 5 minutes away from the National Museum of Play and about 15 minutes away from Seabreeze Amusement Park.
The hotel was clean and the staff was accomodating. Their is a TGIF's located in the same parking lot which is convenient for a quick meal.
For the price, you probably won't find a better hotel.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Canada
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 20, 2010

This is not the fanciest place we stayed at but it is clean and the beds are comfortable. The complimentary breakfast is a great benefit and the food was very good. They served eggs, sausage, cereal, yogurt, hash browns, bagels, make-your-own-waffles and several kinds of juices in addition to the traditional coffee and tea. Our bathroom door was sticking when we first arrived and when we told the front desk, they had a friendly maintenance man come up right away to fix it. The pool area was nice but nothing extra special. The lobby is very small but cozy and the dining area is very nice as well but not fancy. The check-in staff were helpful but not what you would call extra friendly...more just professional and serious. No complaints about this hotel.

  • Stayed July 2010, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plattsburgh, New York
1 review
5 of 5 stars Reviewed July 16, 2010

The hotel was very clean and the service was A + ! The front desk were great helping us out with any directions or other questions we had! Pool and hot tub were a definite bonus. Close to shopping and the highway but far enough so you did not hear the traffic...The breakfast was great with many different options to choose from. I will absolutly be staying there again on my travels. I was on business for 2 weeks and felt right at home!!

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burlington, Canada
Top Contributor
69 reviews 69 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
214 helpful votes 214 helpful votes
3 of 5 stars Reviewed April 26, 2010

Stayed here the night prior to departing Rochester Airport. The price was great, and included breakfast, parking, and free shuttle to the airport (about 5 miles away).

Everything was fine, room was great, but two things left me unimpressed:
1. The front desk clerk at check-in was curt and not very welcoming. He needs lessons in customer service from staff at all the dozens of other Country Inns I've stayed at throughout the U.S. and Canada.
2. There is a dreadful smell permeating all the halls. A cross between high school locker room and grandma's attic. Had to hold my breath every time I had to get to and from my room.

Next time I'm flying out of Rochester I would spend more and stay at the Fairfield Inn right at the airport.

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2010

Stayed here one night before a grad school interview. Paid $69 for the night with a Roomsaver coupon. High Def TV was very good. Fridge and Microwave were also nice. Vanity outside of bathroom was a plus. Wireless internet never got slow.

Breakfast was very good. Above average for this category (basically that means bacon instead of sausage). Huge plasma TV in breakfast area made it easy to catch up on the news. Location is very good. Easy on/off the highway. TGI Fridays on premises. Also, tons of restaurants a few minutes south on Jefferson Road. Ate at the Olive Garden this time but have been to the Romano's too.

I recommend this hotel. My interview went well and I plan on staying here again while I move into an apartment in the area. Keep in mind, there are two Country Inns in this area: This one is in Brighton, and the other is further south in Henrietta. Also, for those of you driving up from New York City, if you avoid the Thruway you can save $30 roundtrip. Just take i-80 to i-380 to i-81 to i-86 to i-390. Sounds tough, but it's not, and there are plenty of places to stop.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Rochester
#9 Family Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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