I really wanted to give this place a better rating as they really do try - from the free coffee, cookies and cocoa in the lobby to the free DVD rentals and friendly front desk. But there were just too many little niggles with this place.
There were still remnants of the previous occupant in the room (celophane wrappers by the sink, keycard holder by the TV etc). None of these were major things, but did leave me questioning how well the room had actually been cleaned. The decor looked in need of updating, with paper peeling off the walls, and the ceiling looked suspect in places. Also, the TV didn't work in my room (though I didn't report this until checkout as it wasn't a big deal to me). Main problem was a lack of sleep, caused by regular and prolonged sounding of horns outside from what sounded like trains, but could have been trucks. Either way, very little sleep to be had here.
The pool area was in a state when I went in, with used towels strewn around as well as empty drinks cartons etc. They were still there when they closed the pool at 11pm, and the staff didn't appear to be about to clean up either. Clearly, the guests shouldn't have left the mess, but I would have expected the staff to clear it for the sake of other guests.
- Official Description (provided by the hotel):
- Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more less
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- Also Known As:
- Country Inn And Suites Rochester Brighton
- Country Inn & Suites Rochester Brighton Hotel Rochester
- Wellesley Rochester