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“Very clean, comfortable and friendly” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Brighton

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Country Inn & Suites By Carlson, Rochester-Brighton
2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623   |  
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Ranked #5 of 29 hotels in Rochester
Tecumseh, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Very clean, comfortable and friendly”
5 of 5 stars Reviewed September 12, 2013

My family and I were looking for a place to stay while we visited friends in the area, and we saw that this hotel got some very good reviews. When we arrived, we realized why. We drove in from Niagara Falls and arrived before noon, but the staff allowed my wife and kids to check in early, which was a huge help since I was preparing to take a side trip to Cooperstown and needed to pick my rental car up. The room was very clean and comfortable, and whenever we passed a staff member in the lobby or the corridors, we always got a greeting and a smile. In the morning, we were looking for some food for our kids, and the staff graciously opened the breakfast room (which had closed) so my wife could get some food and drink for the kids. The hotel manager personally checked us out after. We would definitely recommend this place and would stay here again the next time we were in Rochester.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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219 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Portuguese first
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English first
Juba
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 9, 2013

Nice lodging at the Country Inn, stayed there twice with a few days in between. First time in a room with double queen size beds on the second floor, excellent, on the return trip in a single king bed room. Second time, found some black hairs in the bed indicating that linen hadn't been changed. Told reception and got a fresh room without any problems.

They do serve breakfast which is ok, but it could be improved with some fresh ham, tomatotes, cheese (a bit more European). But all in all, a nice place to stay.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Schuylkill Haven, Pennsylvania
Top Contributor
106 reviews 106 reviews
21 hotel reviews
Reviews in 47 cities Reviews in 47 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 8, 2013

We didn't spend very much time at the hotel since we were visiting family in the area and only needed a place to sleep. For us, the location was excellent. Our room was nice and clean and the bed very comfy. We didn't take advantage of the free breakfast except for some coffee and juice. However we have in the past at other Country Inns and found them to be very good. This one appeared just as nice and clean as the others. It was well attended by other guests. We would stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliffside Park, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2013

from entering the hotel to my departure, I was very impressed with the staff, cleanliness of the room and overall experience. The rate was economical, the free breakfast was good and the snacks were excellent.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2013

Great hotel, clean, ample breakfast, and very friendly staff. Comfortable beds and quiet rooms. Thank you to Tisha who made the stay wonderful with her exceptionally kind and thoughtful attitude She went out of her way to make sure everyone was accommodated. It is this kind of genuine kindness and work ethic in the staff that can make a hotel really stand out. We chose this brand of hotel because we have had good experiences at other locations and they have never failed to disappoint. Thank you Tisha and the wonderful staff at Country Inn and Suites! We will be back!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 4, 2013

Sometimes the review explains all the great stuff about a hotel (or bad stuff,) but in this case, I hope to keep it simple: It's a great place and I have nothing bad to say about it! Fair price, clean, amply amenities, typical hotel breakfast, and friendly, courteous employees. We were in the Rochester area visiting colleges. We stayed here two nights since it was easy to hop on the freeway to visit colleges further east and still return at a reasonable hour in order to head south in the morning. I recommend this hotel. It was very affordable and very comfortable.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rio de Janeiro
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 3, 2013

I needed a place to stay for more than a week for work and other things and selected this one after scrutinizing my options (considering location, price and ratings).

I was really happy with my choice as I expected a standard chain experience and found a family hotel with a really friendly atmosphere.

Happy about :
Location : close to airport, RIT and major highways and easy access to downtown
Good rooms : comfortable beds, hot water, did not hear my neighbors.
Swimming pool, exercise room, business centre and "library" and recommended restaurants
Great complimentary breakfast (though when the hotel is full it is sometimes difficult to find a table). Did not try the free dinner during the week at a nearby hotel.
Staff was friendly and helpful.

Would like to see improvements:
Wifi and cable on 4th floor (really bad). When I managed to change my room to a lower floor, it was very good.
Sustainability. Think management needs to invest in this. Suggest they check out Tripadvisor Green Leaders program, Travelife or other.

Room Tip: Avoid the fourth floor if you need internet.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Rochester
#5 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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