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“Comfortable and convenient” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Brighton

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Country Inn & Suites By Carlson, Rochester-Brighton
2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623   |  
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Ranked #5 of 29 hotels in Rochester
Dundas, Ontario, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Comfortable and convenient”
5 of 5 stars Reviewed July 2, 2013

We had an overnighter in Rochester (from Canada) on Sunday. We stayed at the Country Inn after having it recommended by a friend. It was a great choice. Booked through Expedia and paid $107 for a double room, breakfast included. The receptionist was extremely friendly and helpful. We had a room on the ground floor which was very clean and comfortable (and new). Microwave and fridge were a nice addition. Also iron and ironing board and hairdryer and coffee/tea maker. The room had lots of space and a good sized bathroom. Nice extra touches: free videos on request, a great library of new books which you may borrow and return to any of their hotels when you have read them, free cookies, apples, oranges, iced water and lemonade in the lobby all day and a tea, coffee, hot chocolate station in the lobby all day. The breakfast was a "make your own" affair in the dining room with a good selection of waffles, omelettes, bacon, hash browns, various breads, bagels and muffins, cereals and fruit - both fruit cocktail and fresh and also porridge, cereal and yogurt. Lots of butter, peanut butter, honey and syrup for the waffles. Nice quiet room - the only noise I heard was the ice machine making ice ouside in the hallway. There was a pool and a gym but we didn't have time to explore them. And they even have a deal where there is free dinner included Monday through Thursday I believe - can't beat that!
Will most certainly return when we want another Rochester shopping trip.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Boston, Massachusetts
1 review
5 of 5 stars Reviewed June 11, 2013

I came in for a quick business trip. Stephanie was the check in girl and she was wonderful. The bed was comfy. I got a gift bag in my room and signed up for the Rewards. Breakfast had many options and they even offer little breakfast bags to take with if you're in a hurry.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2013

we stopped in last week for a night. great rate, room, king, very clean and well appointed.
bed is comfortable. they have a good hot breakfast to get you going.
all round great place. couple spots are showing wear. front desk are pleasant and helpful

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, June 5, 2013
We appreciate your time to write about us. Your feedback is very important to help us improve each and every time to please all our guests. I am thrilled to hear that you enjoyed room, breakfast and our service at the front desk. We are doing our best to make sure our hotel is well kept. Thank you one more time for your valuable feedback.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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Needham, Massachusetts
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 23, 2013

We stayed one night at this hotel and it more than met our expectations.
Most importantly, the hotel is clean, well lit and safe. It looks like it was renovated within the past 5-6 years. It is located across Rt 15 from Monroe Community College.
When we walked into the lobby which was very nicely decorated and bright we were pleasantly greeted by the staff. She was professionally attired, cheerful and very helpful. I always appreciate professional service.
Our room was on the fourth floor. It had 2 beds, was very clean with everything in working order. The bathroom is small containing a tub and toilet only. The sink is outside opposite the bathroom door. It does have plenty of counter space.
Included is breakfast with eggs, bacon, waffles, cereal, bread, bagels and muffins.
RIT is 10 minutes away, the mall 5 minutes away, and airport 15-20 minutes away. Country Inn and Suites have never disappointed me.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, June 5, 2013
Thank you!! Thank you!! Thank you!! We are absolutely thrilled to know that you had an amazing experience at this hotel. We are delighted to also know that you enjoyed your room and our amenities, including the feel of our lobby and breakfast. We appreciate your kind words about our services and staff. We strive to be the best at service to accommodate all our guests. Thank you again for your time to share your experience and we are sure that you will stay with us when travel brings you to Rochester.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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Albany, New York
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 17, 2013

My mother & I stayed here while attending the Lilac Festival. The room had everything we needed including a small fridge & microwave. There was a nice charging station with several plugs for phones etc. The breakfast was AAAA++++. Staff was friendly. Rate was a good value.
The only reason I didn't give it a 5 was because when we first entered the room, it smelled of cigarette smoke grrrrrr. Also the bathroom could have been cleaner, especially the tub. It smelled like urine. The switch for the bathroom light was outside the bath door & quite inconvenient.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, May 20, 2013
Hello there. We thank you for your valuable time to write about us and share your experience at our hotel. We are thrilled to hear that you absolutely loved our breakfast and service we provide at this hotel. Our staff go a long way and appreciate your kind words about them. However I apologize on issues you had with room odor, the inconvenience of the light switch in the bathroom as well as cleanliness issues. We appreciate your valuable feedback and will make sure we do our best in rectifying these issues. Thank you so much one more time and we will make sure that for your next visit, you will be utterly surprised for the positive changes.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 8, 2013

This hotel is clean and simple and a good value for what you pay. It is also quiet, with a comfortable bed. They should pay more attention to some of the physical flaws. One example: I had trouble getting into my room even though the green light would go on after putting the card in the door. When I went to the desk to ask about this, they said that with my room and some others, you needed to lift the latch rather than pull it down, as people would usually do. They should at least mention this when you check in but, better yet, fix it. Also, the wireless is quite slow.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, May 9, 2013
Thank you so much for this review. We appreciate you kind words about our hotel and happy to know that your stay was offered at a valuable rate. However we apologize for all the concerns that you had during your stay. We will do our best in resolving those issues so that you or anyone else does not have to go through them again. Also we would like to apologize on our Internet issues and we are working one-on-one with our service provider to overcome that. Thank you again for your valuable time to write about us and your feedback will really help us in having a resolution in place. We will make sure all is take care of before we see you next time.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
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Jamestown, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2013

The desk staff was very helpful when I asked questions and made sure they told me where everything in the hotel was and what services they offered. My room was clean but some of the furniture was worn a bit. At $81 a night it was a great value for the money.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, May 6, 2013
Our service goes a long way and I am thrilled to know that you liked your stay and were satisfied. I thank you for providing feedback on our furniture and I can assure you that we are working on a solution for that. I would like to apologize if it may have caused you an inconvenience. I will make sure that your future stay with us will be excellent and again I really appreciate your valuable time to write about your experience at this hotel. We strive to give you the best service possible and I am sure we will see you soon when you come back to Rochester, NY.

Pinkesh Patel, General Manager and the whole team at Country Inn & Suites Rochester, NY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Rochester
#5 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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