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“Visiting RIT? Stay here. Excellent value” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Brighton

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Country Inn & Suites By Carlson, Rochester-Brighton
2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623   |  
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Ranked #8 of 32 Hotels in Rochester
Phoenix, Arizona
Top Contributor
112 reviews 112 reviews
56 hotel reviews
Reviews in 58 cities Reviews in 58 cities
113 helpful votes 113 helpful votes
“Visiting RIT? Stay here. Excellent value”
4 of 5 stars Reviewed January 29, 2013

Close to the airport, close to RIT.

Young man behind desk was genuinely friendly and nice. Service instant and courteous. Really liked that they gave me a dinner coupon to a sister hotel some 5 miles away at check in.

They have 3 restaurants in their parking lot...the ticket wasn't necessary, though it was really nice! Coffee/tea supplies are always out. Thanks for that.

Easy to find, parking good, well lit.

Easy check in. Room was well laid out, included everything (Liked the Pantene hair care products, thanks!) and had decent space. Lighting was good, "Dark" was good. Reasonably quiet.


Room was really clean. Shower was hot and had good pressure. Bed was comfortable, good pillow selection. Wifi was easy and fast.

Breakfast next moring was decent, check out was a breeze.

Recommend!

Room Tip: Was too tired to remember much. 3rd floor was nice.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 6, 2013
Thank you for taking the time to review our hotel. We take pride in our service. We are so happy that you had a great time and look forward to having you back with us soon.
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295 reviews from our community

Traveler rating
    140
    91
    42
    15
    7
See reviews for
122
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48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Utica, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

We stayed at this hotel for a nigh to visit Strong Museaum of play. We thought the place was very nice and clean. The pool was clean..The breakfast was good... Stephanie, the girl at the front desk, was the best. My girls wanted milk, she took care of it. She overheard us talking about honey for our tea and brought it to us...The best part... when we got home, my 6 year old could not find her doll that is her world.. we called Stephanie.. she remembered who we were and my name. She went out of her way to ensure the staff looked for the doll....(we found her in the stroller at home).... We will be staying here again... Thank you

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 6, 2013
Thank you for taking the time to appreciate our staff members. We pride in our service and we are so happy that it made your trip to our hotel and the museum special.

We look forward to having you back at our hotel when you are in the neighborhood.
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Amherst, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

We were traveling to the Rochester area with our 3 children, which is difficult to do in normal hotel rooms. For a very reasonable rate we were able to accommodate everyone, the kids had a great time in the indoor swimming pool and spa, and we were provided with the best customer service experience ever. Stephanie and Marta at the front desk provided for all of our extra needs (like more shampoo and conditioner, extra blankets, a slightly late checkout, and more towels). We felt very welcome. And I will ALWAYS be using the Country Inn and Suites when I stay in Rochester for business or pleasure.

Room Tip: This was my first stay. The room was great. Not sure if there is a difference between floors and/o...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 15, 2013
I have shared your compliments with Stephanie and Marta, and they were honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for a job well done!

On behalf of our entire staff at Country Inns & Suites we thank you for your business and hope to see you again when your travels bring you back to the area!
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toronto
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 5, 2013 via mobile

We booked at this hotel because we were on a budget. For $95 we were able to get a two room suite which makes traveling with a child much more comfortable. Rooms were clean, service was great. Free breakfast was decent and there was even a complementary dinner which we did not take advantage of. DVD player in the room with a library of videos, and cookies and coffee in lobby was a nice touch. We would definitely use this hotel again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 15, 2013
Thank you for the kind words about our hotel We strive to give guest the best experience while in Rochester. We are happy you enjoyed the cookies and the DVD's

We look forward to having you back the next time your travels bring you to the Rochester area.
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Maricopa, Arizona, United States
1 review
5 of 5 stars Reviewed December 29, 2012

The staff was very helpful and the accommodations were wonderful. This is the third time we have stayed at this hotel. Excellent each time. The Guest Services Manager, Gorden Dreyer, is a fantastic people person! Eric at the front desk was extremely helpful with our large group. And Maria in the breakfast area was very attentive to all guests. Super experience overall!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 28, 2013
It is wonderful to hear that your stays with us are always pleasant and that Gorden, Eric, Maria and I am sure all you encounter take care of you. We are pleased and grateful to you to write a review about us and mention these wonderful names of our staff. We are thrilled to hear that. All the hotel staff will make sure that all your future stays with us are as delightful and even better until you visit us again. We thank you and appreciate your time to put in a review on us.
We will see you soon.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY
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Rochester, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

The rooms are clean. The pool is clean kind of small if theres others in theres though. The cookies in the lobby are amazing! lol Theres also free breakfast the taste is kind of bland but i guess its to accommodate others who cant have much flavor on their food.. if you need a late snack theres a vending machine you'll need change.. Also they have board games as well as movies for guests to borrow. Theres a 2 resturants right near the hotel literally a few steps away (TGI Fridays and Delmonicos SteakHouse), and others down the road. Overall this is my favorite hotel to stay in so far in Rochester.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 28, 2013
Thank you so much for this review. We are glad to hear that this hotel has been your top choice to stay in Rochester, and like always we will always strive to provide the best of the best for our guests and you. Cookies are always a great treat for all. We are in process of adding for food items and flavors to our breakfast and I am sure you will like it when you visit us again. Thank you also for mentioning about our superior location around the area with two restaurant right in our parking and other shopping areas and restaurants around a 3-4 miles radius.
We appreciate all your kind words and we will do the best we always do to accommodate you in future.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY
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Lockport, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 29, 2012

I love to take my daughter on "mini-vacations." Once every couple months, we will book a stay at a hotel and spend a couple nights just relaxing. The staff at the front desk was amazing and we were checked in quickly. The lobby is a bit small, but you don't stand there long.
The room was cozy and we were right down the hall from the pool.
Pool area was well kept. The only thing I can say however is beware the Jacuzzi. The entire bottom felt as if there was sand or something and it was gross.
Located off the interstate, it is easy to get anywhere in Rochester within 20 minutes.
The only downfall is they advertise a free buffet dinner. What they do not tell you is that the dinner is actually at a small bar and grill inside the Holiday Inn down the road, not exactly family friendly with men drinking and yelling 3 feet from your table. The selections left much to desired as well. We ended leaving and finding somewhere else to eat.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review, February 28, 2013
Thank you so much for the review about us and glad to know that you liked your overall stay. We are sorry to hear that you were not able to use the whirlpool because of issues with sand; we have it now clear and nice for you to come back and experience it. We have done some detail work in the whirlpool that will cause no problem now. We are also sorry to hear that you were not satisfied for our Free Dinner at our sister hotel. We have now changed things around to add more choices and add more staffing to control crowd and overall operations in the restaurant. It would be wonderful to have you back at our place to experience all this again and I will make sure that you would not regret.
Thank you so much for your time again to write about us.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Rochester
#6 Family Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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