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“Clean and comfortable stay with excellent service” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Brighton

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Country Inn & Suites By Carlson, Rochester-Brighton
2.5 of 5 Hotel   |   797 East Henrietta Road, Rochester, NY 14623   |  
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Ranked #8 of 32 Hotels in Rochester
Certificate of Excellence 2014
Tallahassee, Florida
1 review
1 helpful vote 1 helpful vote
“Clean and comfortable stay with excellent service”
5 of 5 stars Reviewed August 28, 2012

We stayed here for two nights. At check-in, we waited briefly while the person at the front desk was assisting another customer. Although the wait was very short, we received a gift bag with treats and water for our patience. The room was clean and nicely appointed. There were always free fresh cookies and coffee in the lobby. Breakfast exceeded our expectations. It was more than your typical continental breakfast of packaged danishes, cereal, and toast. The hotel was conveniently located near a few restaurants and a rite-aid. There was easy access to both I-390 and I-590. The free in-room wifi worked well. Overall, this is a reasonably priced hotel with many free amenities that add to its value.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    153
    98
    50
    15
    7
See reviews for
139
59
20
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Rochester MI
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 9, 2012

It's not as nice as other Country Inns I've been to. It seemed a little older and not in the same style. I missed having the porch in the front where I could enjoy a drink and cigar! But it was clean and the staff very good. The breakfasts were hot and the selection was good.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2012

I had to stay here for 2 weeks and I was very happy with my room and the service. The room was kept clean, quiet, comfortable bed, ac/heater worked well, and I felt safe. The location is great for getting to other parts of Roc. The front desk was very nice and helpful.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton/Cincinnati OH
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 30, 2012

Not as "nice" or "new feeling" as a lot of the Country Inn & Suites I have stayed at but very clean.
Very close to the NY Thruway toll exit for I-390.
Fairly expensive though @ $107 thru Hotels.com...
Couldn't really find anything else in the area much cheaper though.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Thornhill, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2012

When I travel, cleanliness is a top priority and the hotel certainly measured up. Then there were all the nice additions that you don't expect. Coffee, tea, hot chocolate, and lots of extra goodies like cheese, cookies and crackers were available at all times in the lobby. The staff was super friendly and took pride in the hotel and their work. The room is older but it's clean, had really fast wifi and has a fridge, dvd and microwave. What more do you need when you include all that with a reasonable price?

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 22, 2012

Stayed here last year. My lingering memories are of the wonderful, cozy lobby (like being in a nice home) where you can sit, relax, read a book from their loaning library. I think they even had a big checker table. Everything was very clean. Room was comfortable. Nice continental breakfast. Free cookies and coffee throughout the day. Staff were very friendly and nice to chat with. Just what we needed. I'd stay here again.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Brighton

Address: 797 East Henrietta Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Rochester
#6 Family Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Brighton 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our Country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 Non-Smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, whirlpool, and fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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