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“Surprisingly comfortable, clean, quiet, and with luxurious touches.” 5 of 5 stars
Review of Fairfield Inn Rochester Airport

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Fairfield Inn Rochester Airport
2.5 of 5 Hotel   |   1200 Brooks Ave., Rochester, NY 14624   |  
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Ranked #12 of 31 Hotels in Rochester
Washington DC, District of Columbia
Top Contributor
95 reviews 95 reviews
88 hotel reviews
Reviews in 72 cities Reviews in 72 cities
54 helpful votes 54 helpful votes
“Surprisingly comfortable, clean, quiet, and with luxurious touches.”
5 of 5 stars Reviewed August 20, 2011 via mobile

The best Fairfield I have stayed at is here. Outstandingly comfortable bed usually found in high end hotels. Meticulously clean. I do not know how it is so quiet when it is adjacent to the airport. My group had three rooms and all of us had a similar experience. Very helpful front desk. Breakfast was just ok. The HVAC worked well, but the controls are antiquated. There is some background fan noise from the building, but it is not bothersome. I will stay Herr again.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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  • Any
English first
San Jose, California
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 4, 2011

This hotel is actually inside the airport next to the car rental return, which makes it a little hard to find. However, it makes returning your car and getting to the airport very easy -- no need to take a shuttle or taxi.
Good: friendly staff, comfortable beds. Also, a great system at the desk which allows you to check in and print your boarding passes, no need to locate a printer and no charge for printing. Free wifi. Good breakfast. Very close to the airport, without a lot of airport noise (although it is a small airport!).
Bad: The bathroom fan is evidently hard-wired, and just runs constantly. The hotel maid came and knocked at the door at 7:45 am to clean -- came back and knocked at 10am, ignoring the "Do Not Disturb" sign that we hung up after her last knock, and she wanted to know when we were leaving! We didn't mind much, but I've never seen a maid ignore the "Do Not Disturb" sign before!

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 29, 2011

Firstly, the location ... we walked out the door of the airport terminal and crossed the street into the front door of the hotel. How convenient is that!!!!! We had travelled all day from San Francisco via Atlanta to Rochester, so the hotel was a welcomed oasis after a very tiring day. We checked in very late, but the front desk staff was able to help us with a late night takeout order no problem. Next morning, after a great continental breakfast, we checked out via a very friendly front desk staff member. This is a great little hotel - highly recommended.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elm Grove, WI
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 10, 2011

I'm sorry, I can't give a higher rating to this hotel despite the very nice rooms and other amenities. This Adam at the front desk is absolutely worthless, thoughtless and unhelpful to its customers. All I had wanted was for their "free airport" shuttle to pick me up at the airport but NOT at the normal passenger terminal building. He had said that they could and then NOT when I finally called the hotel. The location was about 1 mi. from this hotel. At 06:30 am, their drivers were on duty. I don't think he ever understood where I wanted to be picked up after expressedly telling dense Adam where the specific address was. So, a $15 cab ride for a mile ride! Then to top this all off, I had arrived at this property and my "king bed" room was NOT available I specifically reserved ahead of time. This wasn't enough. A larger group of people checked out and hoarded ALL of the complimentary breakfast food items like the fresh nice waffles (i.e. batter). I'd imagine that they were catching early a.m. flights out of ROC airport. When I had asked Adam (front desk), he could only come up with, "Sorry, our breakfast person doesn't come in until..." At that point and after being awake ALL night, I just wanted sleep. In summary, if you don't mind being treated this way stay here. The rooms are certainly very comfortable with nice LG HDTVs, a mini refrigerator, very comfy beds, nice furniture, etc... The wi-fi despite showing an excellent signal was too slow. Ethernet (wired) is available. Suppose it helps to have your own extension cable to hook it up though. And, very convenient to the ROC passenger terminal building (you can just walk it - if weather's not too bad). Very disappointing service for a Marriott property with front desk personnel.

  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Palm Harbor
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 8, 2011

I requested a handicapped room. Yes I got one, but it had no air conditioning. They brought up a large noisy fan. No offer to discount the room until I asked and had to "deal" with them. Had a really poor night sleep for $100. Breakfast was not good. There was no coffee at 8 am and selection of food was dismal. We went out to eat after we checked out because we were hungry. The handicapped room was not set up for a handicapped person. It was on the corner of the hotel and had a long hall from the sleeping area to the bathroom.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, FL
Top Contributor
510 reviews 510 reviews
104 hotel reviews
Reviews in 146 cities Reviews in 146 cities
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed June 14, 2011

The Marriott was full. Jazz festival. Everything was sold out. I dialed Fairfield as a Marriott loyalist. Upon check in, I poked a little fun at the front desk girls, inquiring about a 'Concierge Level.' they were engaging and "apologized" for not being my first choice. I quickly hung my clothes, went down to be picked up by the client for dinner. When I returned, there was a bottle of water, bag of peanuts and a love note from the young ladies at the front desk, welcoming me again. (tongue in cheek.) the room was as clean as any full service Marriott and the front desk ladies were superb. I always notice when people go out of their way for guests. I will remember this Fairfield because the girls were, "remarkable."

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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seal Beach, California
Top Contributor
60 reviews 60 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed April 19, 2011

Stayed here for one night on business after checking in around midnight. The location couldn't be beat. The check-in staff very nice and pleasant. The room was clean, comfortable, and efficient. Lighting was great for business work. The bathroom was 3 star quality and very clean. The breakfast the next morning was sufficient, not great, and kept my tummy satisfied for the next several hours. I would definitely return to this property if I should find myself in Rochester.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Rochester Airport

Address: 1200 Brooks Ave., Rochester, NY 14624
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rochester
#7 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Rochester Airport 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Rochester Airport Hotel Rochester
Fairfield Rochester
Rochester Fairfield Inn

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