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“FTA Western NY Event & Hotel Stay” 4 of 5 stars
Review of Hampton Inn Rochester North

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Hampton Inn Rochester North
2.5 of 5 Hotel   |   500 Center Place Drive, Rochester, NY 14615   |  
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Double HHonors Points!
Ranked #4 of 32 Hotels in Rochester
Certificate of Excellence 2014
Carlstadt, New Jersey
1 review
“FTA Western NY Event & Hotel Stay”
4 of 5 stars Reviewed March 13, 2013

Very clean and well run property. Staff was very accomodating starting with Arial at the front desk. They did a good job setting up the event room and room where food and coffee was. Janel went out of her way to insure we were satified. She did a great job! Helped make our event successful.

Gordon S.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
    127
    93
    28
    10
    3
See reviews for
113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Madison, Wisconsin, United States
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2013

Driving down the highway and needed a room to stay. Used my Hampton Inns app on my smart phone and found this hotel. CAlled and made a reservation, upon my arrival my checkin was smooth. The pool area was clean. Overall very happy with this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, February 28, 2013
Dear David P.,

Thank you so much for taking time out of your busy day to reveiw your recent stay with us at Hampton Inn Rochester North/NY. We are delighted that you enjoyed your stay and your reservation and check in process was efficient. We hope to see you back again when your travels bring you back to the Rochester area!

Best Regards,

Tamara Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2013

Disgusted with the poor level of service, we were there for a girls volleyball tournament for two nights and were charged $50.00 more per night and not given the Tournament or group rate. The excuse was they were sold out of group rate rooms when the hotel was half empty. The rate should have been $89.00 per night we were charged $125.99 and our friends were charged up to $169.99 per night when we complained and tournament coordinators complained they were told the same thing sorry sold out of tournament rooms. Don't stay at this hotel, breakfast was poor and hotel is dated and overall was poor. Staff was useless as nobody wanted to address this issue.

Room Tip: the heating system sounded like a transport truck idling in our room, the room temperature when we a...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, February 6, 2013
Dear Phil154984,

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is to exceed your expectations. We have addressed these issues with the staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

Tamara Evans
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2013

Being from New York City I was happy with the staff and the qualty of the food and rooms, Would stay there again, Looking to buy a home there in Rochester by year end. I do a lot of traveling and stay in a lot of hotels and to think in Rochester N.Y. I found a great safe place during my stay,

Room Tip: Alll rooms are good
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, February 6, 2013
Dear Arnold H.,

Thank you so much for your recent review of the Hampton Inn Rochester North. I am delighted that your stay with us was a pleasant one. You will love Rochester. We have so much to offer. Good Luck on your move. We hope to see you again!

Tamara Evans
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Oakville, Ontario, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 28, 2013

My family stayed at the Hampton Inn Rochester for a volleyball tournament. There were many other teams including a hockey team. The parents of the hockey team were partying in the halls till late at night. Also the buffet breakfast needs better hot food items and more variety.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, January 29, 2013
Dear Ron C.

Thank you so much for taking time out of your busy day to write a review of your experience at the Hampton Inn Rochester North. We did in fact have several teams staying with us that weekend that included both volleyball and hockey. We did our best to accommodate the large groups by increasing the seating at breakfast and offering our meeting room for overflow seating as well as the lobby. Thank you for the suggestion of adding additional hot items to the menu. I am very sorry that you had other parents that were partying in the hallway. We do our best to control the noise by grouping rooms from the same teams together to avoid disturbances to our other guests. I hope that these instances did not deter you from chooing to stay at our property in the future. I would be happy to personally make your reservation to ensure that you will not be disturbed. Thank you again for choosing Hampton Inn Rochester North. I appreciate your business.
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Amherst, Ma
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 20, 2013

My family stayed at the Hampton Inn Rochester North which is located on Ridge Road, Rochester New York. The closest place we can find near family in Greece and Hilton, New York.
We had a lovely stay. We appreciate the staff for being there during the holiday and the excellent care. The desk folks and breakfast attended were right there for every need. Thanks so much.

Room Tip: Don't forget to tip the breakfast and cleaning staff.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, January 29, 2013
Thank you so much for your recent review from your stay at the Hampton Inn Rochester North. I am delighted that you enjoyed your stay over the Holidays. Our staff takes great pride in ensuring you have a memorable stay. I will share your comments with my hard working staff. They will definitely appreciate it! Looking forward to seeing you again when you return to the Rochester area!
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Mobile, Alabama
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 23, 2012 via mobile

Checked in as gold (near-diamond) Hhonors members and got probably the worst room in the house. Next to the gym, the elevator mechanism and right off the lobby. To top it off, they got in a bunch of low-lives who partied in the lobby and who appear to all have been born in backyard sheds. Loud, swilling cheap beer, running up and down the halls, slamming doors, and generally causing havoc. And that was just the adults. Never mind the 35 pre-adolescent boys they brought. Inside voices is not something they were taught.

The hotel's solution was for us to put up with it or move on thhe 3rd night of a 3-night stay. Needless to say, a pain in the neck.

This particular property is of minimal Hampton standards, like many things in this town, run down and in need of a lift.

The one bright spot was the breakfast lady. She's super helpful and nice.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tevans01, General Manager at Hampton Inn Rochester North, responded to this review, November 28, 2012
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests, especially on areas we could improve. I understand that noise from other guests and nearby utilities was an issue during your time with us. Please know that we strive to have additional overnight managers available during high traffic periods to assure the comfort and safety of our guests, however we are very sorry for the disturbance. We know how important a good night’s rest is while traveling and regret we did not provide this. I do hope the next time you return to our area you will consider staying with us again.



Thank you,
Tamara Evans
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Additional Information about Hampton Inn Rochester North

Address: 500 Center Place Drive, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Rochester
#4 Family Hotel in Rochester
#7 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rochester North 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The vibrant city of Rochester, on the southern shore of Great Lake Ontario, is home to the Hampton Inn hotel. Conveniently located in Rochester-North just 10 minutes from downtown, the Rochester hotel is 5 minutes from Lake Ontario and 7 miles from the Greater Rochester International Airport.While staying at our newly renovated hotel, you'll enjoy a complimentary Deluxe Hot Breakfast Buffet each morning to include waffles and scrambled eggs, an indoor heated swimming pool and whirlpool spa, a newly renovated fitness center, complimentary wireless high speed internet access, microwaves and refrigerators in every room. All this and world class service to make your stay with us a memorable one. The Hampton Inn Rochester North is close to all the things to do and see in Rochester including the Strong Museum and Science Centre. The George Eastman House International Museum of Photography offers a collection of photography unmatched in the Western world. Rochester Broadway Theatre League offers live touring productions while wine buffs can venture to the Finger Lakes Region for winery tours. Popular Rochester restaurants are nearby the hotel in Rochester as is shopping at the Greece Ridge Centre Mall. Outdoor enthusiasts can enjoy one of the many Rochester parks or a round of golf at some of the best private and public courses in upstate New York, home to several PGA and LPGA events. Just 90 minutes east of Niagara Falls and even closer to the beautiful Genesee Valley, the hotel in Greece NY offers an ideal location to discover all that Rochester has to offer. Just minutes from Greater Rochester International Airport and within walking distance to nearby restaurants, and direct access to a beautiful 7 mile walking/jogging path, Hampton Inn Rochester North is conveniently located off the I-390 expressway as well as the main thoroughfare, route 104 making it easy to get anywhere around Rochester. ... more   less 
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Also Known As:
Hampton Inn Rochester North Hotel Rochester
Rochester Hampton Inn

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