My mother and I stayed at this hotel. I chose this hotel because of the downtown location and wrongly assumed that it would be a nice hotel. Unfortunately, was I wrong. I should have known something was wrong with this hotel when my mother and I went into the gift shop and the cashier told us that they didn't have airconditioning in the lobby when she overheard me complain about the lobby being hot. The room itself "looked" clean until we awoke the next morning and when I pulled back the cover on the bed it had a nasty stain on it. I then noticed the sheets were turn inside out as if housekeeping really doesn't bother to change them after each guest checks out. I proceeded to pull the pillow case off the pillow and to my dismay the pillow contained saliva stains from other guest that had drooled on the pillows. The coffemaker was dusty and dirty. The bathroom did not have a shower head, but a hand held shower head for handicapped guests. The shower curtain had what appeared to be a "bloodstain" on it. The carpets had stains on them. I went down to the front desk and complained to a clerk named "Crystal" who appeared to care less about our complaints about the room. She then informed us that there may not be any rooms available then proceeded to a back room to speak with a supervisor. She then came out and said that they would move us to another room. Later that evening when we returned we were moved to a room on the 6th floor that was supposed to be and upgrade. The only difference was that this room had a microwave and a small refrigerator in it. Not much of an upgrade. I would never stay in this dump again and would never recommend anyone to stay at this substandard hotel. Warning, please do not eat at the Bennigans it was just as bad.
- Also Known As:
- Clarion Hotel Rochester Riverside
- Clarion Rochester
- Rochester Clarion
- Official Description (provided by the hotel):
- Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more less
- Reservation Options:
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