I guess the beginning of this nightmare would be a good start....
I arrived in Rochester with my boyfriend on Friday, March 30, 2013 at around 6:30pm. Upon arrival we parked in the "parking garage" WOW. If you were to be stabbed - it would be in a shady place like this. It literally looked like Freddy Kruger was going to jump out from behind a wall at any moment... The ceiling is so low that our Chevy Trailblazer barely made it. But that's just a place for the car to rest for the night, not me... So I look past this. Not a huge deal, definitely have parked in shady places before and they DO have a parking attendant at the gate, so, no worries. Right?
Enter hotel lobby - beautifully done. I started to feel more at ease. Before we travel, I always check ratings on trip advisor as well as through AAA. The older reviews were bad, but the newer reviews (past 3 or so months) were for the most part favorable...
Get our room key - go up to the 11th floor "which was recently redone". COOL! ... Open the door and what do we see? A bed which isn't made, sheets and pillows strewn across the floor. REALLY WELCOMING, huh?
My boyfriend, trying to contain his disgust, calls the front desk. Whilst he's on hold (for more than 5 minutes from the in room phone may I add) I call from my cellular phone. Front desk picks right up and tells us they're sorry and they'll switch our room.
Our original room was a river view king sleep number, the room they transferred us to was a view of urban Rochester (you could hear people on the street until 2am) and next to an elevator shaft... I got about 15 solid minutes of sleep. We're from Ithaca, NY and it's about a 2 hour drive. I wish we would have just driven home.
Other things I disliked about my stay...
-broken molding below mini fridge in a "newly refinished" room
- Curtains looked like someone rolled around with a cigarette in them. (it's a non-smoking hotel)
- Spackle on the back of the bathroom door.
- Area around sink was so dirty I could write my name in the dust.... I have posted pictures
So, yeah, skip the Radisson riverside. They actually refunded me a mere $75.00 for my trouble... but $75.00 isn't going to stop me from speaking out against this horror story of a hotel, or give me back the 8 hours of tossing and turning with every "woooosshhhh" of the elevator.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the issues that you experienced and have addressed your concerns with our team. We appreciate your comments as it is through comments such as yours that we are able to improve our product and service. Since our goal is to ensure 100% guest satisfaction, please contact me directly the next time you travel to Rochester and I am happy to ensure that your expectations are exceeded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.