Our experience was very nice. As far as the shuttle service, they were very good. The driver, Israel was very nice, professional and very helpful. This made our experience extra nice. The amenities were nice too.

My business travels require me to stay in this hotel
three to four times per month. Since I fly in and out
of the Rochester airport I am consistently a user
of the hotel shuttle service. Israel Vega is my
shuttle driver more times than not and I can
honestly say that he does an impeccable job
of being on time and delivering quality service
with a great attitude! My travels are quite extensive
and, in my opinion, he is one of the top drivers
that I have encountered anywhere. Israel is a
consummate professional!

I reserved a shuttle to airport. I was in lobby. After I grabbed a cup of coffee the shuffle left without even notifying me. So I missed my flight and thank you raddison for the shuttle reservation system.

The staff we're extremely helpful and nice. They went out of their way to ensure that everything went well. The location was great and very central. Room service was good and delivery was very quick. The room was clean. The hotel was very accommodating. Overall my stay at this hotel was a very good experience