Management here understands the value of making a great first impression. In Rochester to attend the Jazz Festival in June, we chose the East Avenue Inn for its location which is easy striking distance to all the venues. At smooth check-in, Lisa, the manager, who knows how to make guests feel welcome in a professional manner - upgraded us to a suite, much to our delight. Later, this same manager who was headed home after a long work day became our guardian angel and personally shuttled us over to a concert during a major thunderstorm. This outstanding service & hospitality was a highlight of this trip!
The spacious suites sport new urban decor with many fine touches: 50 in HD TV, special reading lamps above large night tables, and a makeup nook with stool in sleek bathrooms. Especially nice are quality drapes and sun shades and the return of real window sills. The lounge and other common areas around/outside/connecting the hotel are lovely, featuring fireplaces & thoughtfully planned landscaping and flowers.
If you appreciate the concept that a caterpillar turns into a refreshingly beautiful butterfly - you will enjoy your stay at this property that is definitely striving toward an impressive direction. Great courteous staff all around; many thanks again to Lisa, Jesus, Nathalie & Amber for excellent & warm service.