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“Wonderful Hotel and Staff” 5 of 5 stars
Review of Strathallan - a DoubleTree by Hilton

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Strathallan - a DoubleTree by Hilton
3.0 of 5 Hotel   |   550 East Ave., Rochester, NY 14607   |  
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Ranked #1 of 31 Hotels in Rochester
Fargo, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful Hotel and Staff”
5 of 5 stars Reviewed January 17, 2014

I was recently relocated to Upstate NY from ND, and was in the city searching for prospective living locations. I was looking for a nice place to stay in a good nieghborhood while house hunting, and the hotel was very comfortable and relaxing, along with being in a great historic area of town with many options to explore and get to know the city.

I informed the staff of a special guest that I was expecting (I was trying to convince my girlfriend to move with me, 1500 miles away from her friends anf family). They went far above and beyond what is expected from a hotel guest to accomodate me and give us a great experience. I couldn't be more thankful. The Assistant General Manager Helen was extremely caring and generous. They not only sold me on the hotel, but the city of Rochester.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 25, 2014
Thank you so much for choosing The Strathallan and for not only writing such a great review, but for sharing your beautiful story with us. We are thrilled that we could help and that you had such a wonderful experience with our hotel and Helen; she's amazing. Best of luck to you and we look forward to seeing you again in the future.
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400 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Providence, Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2014

We were there recently for a hockey tournament last week and the staff couldnt do enough for you! Great breakfast! Friendly staff especially Katie and Dan! Clean hotel, beds were comfortable. Thank you Doubletree at Rochester you were amazing! Parents were super pleased! thank you!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 17, 2014
Thank you for choosing The Strathallan and for taking the time to write such a great review. We are so happy to hear you and your parents were pleased and found us to be the best hotel. We look forward to seeing you on your next visit to Rochester.
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Hamburg, United States
1 review
5 of 5 stars Reviewed January 14, 2014

Everything was terrific! Hotel updates are beautiful; felt very upscale. Staff was friendly and helpful. Rooms were spacious, well appointed, and very clean. Bar and restaurant were "cozy-chic!" Nice selection of wine, beer, and cocktails.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 16, 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We love hearing when are guests find everything about us to be terrific, and we look forward to seeing you again on your next visit.
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Rochester, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 11, 2014

This is a very nice property on East avenue in Rochester NY. The neighborhood is wonderful and the property is recently renovated. The warm cookie at check in is a nice touch, the room was spacious and immaculate. I booked a Single King and there was a microwave and mini-fridge, and a nice 2 cup coffee brewer, which was reasonable in taste. Usually those in room makers are questionable. Nice job there. The only thing I'd mention is that on Christmas day the housekeepers knocked at 8:30am. In their defense, I hadn't hung up a Do Not Disturb sign, but I wasn't due out tip noon. She knocked twice more, at 10 and 11. I should've gotten up to hang the sign after her first knock. This was a minor annoyance, and overall I enjoyed this hotel.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 14, 2014
Thank you for choosing the Strathallan and for spending Christmas Eve with us. We appreciate you taking the time to write a review and we look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rensselaer, United States
1 review
5 of 5 stars Reviewed January 7, 2014

This recently renovated building feels like a new structure. From the contemporary restaurant and bar, to the guest rooms, pool and exercise facility, the Strathallan Double Tree has the feel of newness. The staff are cordial and seem willing in any way. During a recent snow storm, staff were plowing and shoveling 24/7. The buffet breakfast is 2nd to none, including of fresh fruit. This hotel is located in a very safe residential neighborhood and ideal for walking, biking of jogging. I strongly recommend a stay at the Strathallan Double Tree.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 14, 2014
Thank you for choosing The Strathallan and for taking the time to write a review and recommending us. We truly appreciate it and are pleased to hear you enjoyed our recent renovations and felt safe here. We look forward to seeing you again on your next visit to Rochester.
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Rochester, United States
1 review
4 of 5 stars Reviewed January 6, 2014

We live in Rochester and I was looking for a local hotel for an overnight getaway for our family of four.During the on-line reservation I mentioned that we were celebrating our daughters 13th birthday and I requested a room with a view within our room category. At check-in, the clerk wished our daughter a Happy Birthday which really surprised her and our suite was on the side of the hotel with a view of the city skyline. The room decor and furnishings were very nice and the room was comfortable and clean. The hotel itself is a nice facility and in a great part of the city. I would stay here again and highly recommend it to out of town guests.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 14, 2014
Thank you for choosing The Strathallan for your family celebration. and for taking the time to write a review. We are happy to hear your daughter enjoyed her birthday here. We look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
1 review
5 of 5 stars Reviewed January 5, 2014

Had a very positive experience at this local hotel. Dinner was wonderful and the fire works from the rooftop bar were spectacular. We had a very spacious suite. Warm cookie was a nice touch. We will definitely consider this hotel for our next New Year's celebration.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 14, 2014
Thank you so much for choosing to spend your New Year's Eve with us at the Strathallan and Char, and for taking the time to share your experience in a review. We truly appreciate it and look forward to seeing you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Strathallan - a DoubleTree by Hilton

Address: 550 East Ave., Rochester, NY 14607
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Strathallan - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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