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“Strathallan stay” 4 of 5 stars
Review of Strathallan - a DoubleTree by Hilton

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Strathallan - a DoubleTree by Hilton
3.0 of 5 Hotel   |   550 East Ave., Rochester, NY 14607   |  
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Breakfast & WiFi
Ranked #2 of 32 Hotels in Rochester
Certificate of Excellence 2014
harrington, United States
1 review
“Strathallan stay”
4 of 5 stars Reviewed May 31, 2013

This hotel is nice. If you are put out by limited parking on Friday and Saturday night because of people visiting the restaurant and bar you may not want to stay here on a weekend. Nice $56.00 New York Strip steak. The area is nice lots of things to do on East Avenue in Rochester, NY.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, June 7, 2013
Thank you for staying with us. We appreciate the feedback and hope to see you again soon!
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473 reviews from our community

Traveler rating
    343
    97
    18
    10
    5
See reviews for
135
113
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155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Mohegan Lake, New York
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

I spend two nights here on a business trip. The customer service is first class. We ate in the restaurant and were impressed with the food and service. Great bar and bartenders. The rooms are modern and clean. Highly recommend!

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, June 7, 2013
Thank you so much for your great review! By all means recommend us and we hope to see you back with us again soon as well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

Stayed 1 night for business. Was in King Suite which had a separate large bedroom, luxurious bathroom, large well-equipped living room and full kitchen. Terrific lighting in all rooms, and to top it off a terrace off the bedroom, as well as terrace off living room. Each terrace faced a different direction. Decor seems brand new, very cosmopolitan. Did not eat in restaurant, rather ordered in so I could stay longer in my suite. Neighborhood is terrific for walking and you can walk to restaurants/shops. 10 minute drive to UR Medical Center.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, June 7, 2013
We are happy to hear you enjoyed your suite while here. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick, United States
1 review
5 of 5 stars Reviewed May 28, 2013

1 of the best hotels as far as customer service from everyone on staff maids, rest.front desk,staff you passed in elevator etc..very helpful, happy people awesome! and i travel a lot other countries as well as usa.so refreshing to see people do jobs with a smile! u don't find that very often other places! everyone was great to our dogs! everyone should stay here! Thanks! Food great!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, May 29, 2013
Thank you for staying with us and your great comments. Our staff is the best and we are pleased to hear you enjoyed all your interactions with them as well. We look forward to you visiting us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2013

My wife and I recently came up to Rochester from NYC to visit our friends.We were highly recommended to stay at this hotel. The second we walked in we were greeted by Helen, such a wonderful and friendly woman who made us feel like family. Our room was gorgeous and even nicer than most hotels in Manhattan that we have stayed at. Everything was brand new!! We ate at the restaurant located in the lobby, the food was amazing!! From the staff to the rooms this place is truley great. We will definitely be back soon!!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, May 29, 2013
Thank you for staying with us and for your great review and comments. We all think Helen and the rest of the staff are amazing! We look forward to seeing you on your next visit to Rochester!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niskayuna, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 23, 2013

I had to be in Rochester for a 2 day meeting at the U of R,so they made the arrangements> Just lovely stay,from the moment we walked in and were greeted with warm chocolate chip cookies. THe rooms were spacious and clean,very nice spa-like bathroom. All of the staff were very friendly,courteous and welcoming. The food was wonderful for both breakfast and dinner. I definitely will stay here again and again.

Room Tip: ask for a room with a balcony
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, May 24, 2013
Thank you for staying with us and for the great review. Glad to hear you enjoyed your time at The Strathallan and Char. We look forward to weloming back again and again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed May 17, 2013

we had seen this hotel on previous trips to rochester and have always stayed at the hyatt until we saw that they changed ownership and renovated the place....what a transformation the hotel has taken....they did a great job on renovating it....the rooms are big and clean...staff friendly...restaurant clean and food good, although we only ate breakfast there...happy that someone took the time to renovate it....a great location....we will be happy to stay there again.

Room Tip: our room had 2 balconies....one off the bedroom and one overlooking east ave.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, May 23, 2013
So happy to hear you decided to stay with us. We are very proud of the extensive work that was recently done here. Thank you for the great review, and we look forward to welcoming you back to the Strathallan and Char on your next visit to Rochester!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Strathallan - a DoubleTree by Hilton

Address: 550 East Ave., Rochester, NY 14607
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Strathallan - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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