We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved This Hotel” 5 of 5 stars
Review of Strathallan - a DoubleTree by Hilton

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Strathallan - a DoubleTree by Hilton to your Saves list
Strathallan - a DoubleTree by Hilton
3.0 of 5 Hotel   |   550 East Ave., Rochester, NY 14607   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Breakfast & WiFi
Ranked #2 of 32 Hotels in Rochester
Certificate of Excellence 2014
Boston
1 review
1 helpful vote 1 helpful vote
“Loved This Hotel”
5 of 5 stars Reviewed January 9, 2013

I finally got an opportunity to stay at the newly renovated Strathallan for the first time. It was without a doubt one of the most the pleasant hotel experiences I have ever had. My room on the 8th floor had a beautiful view of the Rochester skyline and a very picturesque one of East Avenue which looked down on the impressive landscaping that went into the renovation as well. The room and bed were extremely comfortable and I could have easily made myself at home in the suite for an extended stay. Not only are the rooms, common spaces and restaurant gorgeous, but the staff is amazing as well. They were warm, friendly and welcoming. I truly felt like a special guest in a well-cared for and loved home. The employees are proud of this hotel and it shows. I also have to say what a nice dinner I had at Char Steak and Lounge, their in-house restaurant; I would go back for the dining experience alone. Can’t wait to visit again!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 21, 2013
WE are so pleased that we could have been part of your wonderful experience. We hope to see you again very soon. Besure to take advantage of some of the wonderful packages we offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

476 reviews from our community

Traveler rating
    345
    97
    18
    10
    6
See reviews for
135
114
16
155
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Rochester New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

We went for a kid-less staycation (we are Rochester residents) and had so much fun. The renovations are gorgeous and the staff super-friendly and helpful. Location is great too -- only a block from the Memorial Art Gallery's front door .

Our room on the 8th floor had breathtaking views and elegant black and white photos of local scenes. The restaurant was excellent and jammed. Only thing that might be an issue for some is that there were no vegetarian entrees on the menu.

Room Tip: Views are lovely -- ask for an upper floor if you can.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 8, 2013
We are so happy to be thought of as a "staycation " destination for Rochester. Your feedback about more options on our menu that addresses our guest needs is an important one. Our chef is very creative, so we will be working on new items for the menu right away. We hope to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

My stay at the DoubleTree by Hilton in Rochester could not have been better. The view from your room looking down at the hotel was picture perfect. The service was great. The breakfast was excellent and our waitress Sue Ellen provided us with friendly customer service. The beds are very comfy and the room itself was very clean. Strongly recommend it for travelers going through Rochester.

Room Tip: Get a room on the 6th floor. Trust me
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, January 8, 2013
Thank You very much for your feedback. We are very proud of our hotel and these comments let us know that we are headed in the right direction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2012

I spent a night at the Strathallan earlier this week; it was my first time there. It has been completely renovated and feels like a new hotel except for a few minor finish touches. The desk service was quick and friendly. I had a suite, with a big bathroom, an outer living room with a couch and big flatscreen and a sink/fridge/microwave/coffee maker, and a big bedroom with a big closet. Each room had its own thermostat, and the outer room also had a balcony with chairs, which I didn't use because it was 40 degrees and raining. The price was about half what you would pay for a regular (tiny) room in NYC or SF; great value. The linens were top quality, but the bed was a little soft for my taste. The staff was very nice; they even made the shuttle driver available for me. The neighborhood is full of old mansions that are now occupied by non-profit organizations like the Boy Scouts. Two blocks away is a section with a number of restaurants, taverns, etc. I'll be staying there if/when I go back to Rochester.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, December 14, 2012
Thank You very much. We are all very proud and look forward to serving the community for years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

Ignore everything else you've read. This place is great. Newly renovated, they spared no expense. I can't believe this place exists in Rochester! The rooms are spacious (ask for a suite with kitchenette), and the bathrooms are huge! The staff go above and beyond and all seem really happy. They also have a great bar and restaurant! 2 big thumbs up.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, December 4, 2012
Thank You,
We are all very excited about the new hotel and look forward to a bright future serving our guest at the Strathallan, a DoubleTree by Hilton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

I've stayed at The Strathallan many times in years past and was amazed at the transformation. I enjoyed a fabulous meal at the new Char restaurant followed by a cozy overnight stay. The beds are sooooo comfy and the view from my balcony was awesome. The service all the way around was outstanding. I'm looking forward to my next staycation very soon.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, December 4, 2012
Thank you for your response. We are happy to continue to offer exceptional service and the staff at the Strathallan a DoubleTree by Hilton share your excitement about our beautiful new hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 20, 2012

The Strathallan is a completely new hotel. The new design provides a modern, fun, NYC-like atmosphere. There are very few hotels outside of NYC, Vegas, etc. that provide you with nightlife when you get off of the elevator. Usually, you want to venture out to get drinks and you would never even consider starting your night at the hotel bar. However, we had drinks at the Strathallan's restaurant/bar, "Char," both nights. We had a great time both nights. The drinks were good, servers were great, the atmosphere was fun, and the design makes the area feel separate from the hotel. The restaurant and bar also have outside spaces with multiple fire-pits. The restaurant and bar were packed both nights with locals and people staying at the hotel. It was a fun atmosphere and a great time. The restaurant is also open for breakfast, lunch, and dinner.

I also really liked the design of our rooms. The room was big and really comfortable. It felt like our own apartment for the weekend. Our hotel room had a living room with a couch and flat screen TV. It also had a brand new, modern kitchen. The bedroom had a king size bed with another flat screen TV. The bed was extremely comfortable and I got a great night sleep both nights. The showers and bathrooms were also modern and new. The hotel staff was also very friendly and helpful.

The location of the hotel was perfect for running and walking around. It is within walking distance from the night-life and vibrance of downtown, but also within walking distance of the historic mansions and park ave. The hotel also has a brand new gym and pool. Overall, we had a great stay in Rochester because of the Strathallan!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jayrettberg, General Manager at Strathallan - a DoubleTree by Hilton, responded to this review, December 4, 2012
All of us at the Strathallan, a DoubleTree by Hilton agree with your comments and look forward to continue to "Wow' our guest and our community.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Strathallan - a DoubleTree by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Strathallan - a DoubleTree by Hilton

Address: 550 East Ave., Rochester, NY 14607
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Strathallan - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Priceline, Orbitz, Cheap Tickets, Hotels.com, Odigeo, getaroom.com and Hotwire so you can book your Strathallan - a DoubleTree by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Strathallan Hotel Rochester

Owners: What's your side of the story?

If you own or manage Strathallan - a DoubleTree by Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.