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“Conveniently located!” 4 of 5 stars
Review of Radisson Hotel Rochester Airport

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Radisson Hotel Rochester Airport
3.0 of 5 Hotel   |   175 Jefferson Road, Rochester, NY 14623   |  
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Ranked #20 of 32 Hotels in Rochester
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
9 helpful votes 9 helpful votes
“Conveniently located!”
4 of 5 stars Reviewed August 27, 2014

This hotel is located very close to restaurants, department stores, movie theatres, and the airport. We do not have to drive much to get to all the places we want to go to. Now, about the hotel itself I do have a couple things I need to point out: (1) we stayed in a room fairly close to the elevators and we can hear the closing and opening of the elevator doors till late at night on Saturday. I am a light sleeper so I lost some sleep on for Sunday. (2) the furniture except for the leatherette sofa chair and ottoman are quite dated, but clean nonetheless. The AC is amazingly cold and probably the coldest one I have ever experienced among over 60 hotels we have stayed at in the last 6 years. Drive to down town Rochester is easy enough in about 20 minutes without traffic.

Room Tip: Stay as far as you can from the elevators!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, September 4, 2014
Dear lasallejai, Thank you for taking a moment to share your experiences. We are please you found the Radisson Airport hotel convenient to so many things and the drive to downtown Rochester easy. We would love to have you back as our guest so we may assign you a room away from the elevators. We are looking at ways to decrease the noise our elevators and exceed your expectations for your next stay. Warm regards, Joanne Giuseppetti Director of Sales
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259 reviews from our community

Traveler rating
    53
    74
    67
    46
    19
See reviews for
110
24
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76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Red Hook
2 reviews
4 of 5 stars Reviewed August 26, 2014

Beds on first 2 floors have sleep number beds (yuck). maid left our door ajar after her service. Nothing taken, but unsettling! Otherwise clean, very pleasant staff. Low water pressure (what's new in a hotel!)

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, August 27, 2014
Dear Lisa H. Thank you for selecting the Radisson Airport hotel for your recent hotel accommodation needs. We are pleased that you found the hotel clean and the staff pleasant to work with . We are addressing your concerns with our housekeeping staff and the water pressure issue with our maintenance department,. The hotel does offer guest rooms with New Traditional Pillow Top Mattresses. We hope to have you as our guest in the future so you may experience our new mattresses and exceed your expectations. Warm regards, Joanne Giuseppetti Director of Sales
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brownfield, United States
1 review
3 of 5 stars Reviewed August 26, 2014

location to RIT campus is the issue here. mediocre accommodations - over priced. friendly staff. the fact that I am being "forced " to make this review "200 characters long" seema silly and time wasting to me. So I shall fill up thus: dont waste my time.dont waste my time.dont waste my time.dont waste my time.dont waste my time.dont waste my time.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, August 30, 2014
Dear Stephen R. Thank you for taking a few minutes to write your review. I would like to discuss your stay with you in more detail including the issues you felt force to write a review. Please call me at your convenience to discuss this matter in more detail. Warm regards, Joanne Giuseppetti Director of Sales. 585-475-1910
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Newmarket, Canada
1 review
3 of 5 stars Reviewed August 26, 2014

This hotel is very nice and the hotel staff are fantastic. Pool is great and the restaurant is great. But, the beds are craftmatic and hare very difficult to operate and very very uncomfortable for two people. Like sleeping on a water bed. If you like these crappy beds, you are very welcome to them. I for one would would never stay in another hotel with this type of bed.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, August 27, 2014
Dear Richard B., Thank you for sharing your experience with us. I will be sure to let our staff know you found them fantastic and were able to enjoy our indoor pool and restaurant. Here at the Radisson Airport Hotel, we have two types of beds, some of our guest rooms feature our Sleep Number Beds and other guest rooms have new traditional pillow top mattresses. We hope to have you back as our guest in the future and have you try our new pillow top mattress. All of us here want to exceed your expectations. Warm regards, Joanne Giuseppetti Director of Sales
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1 review
2 of 5 stars Reviewed August 26, 2014

The air conditioner unit was very noisy; I got flea bites on my ankles from walking barefoot in the room; booked a room with 2 double beds but when I checked in all they had left were rooms with 1 king bed

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, General Manager at Radisson Hotel Rochester Airport, responded to this review, August 27, 2014
Dear 317 Dalep, Thank you for letting us know about your most recent stay. We want all our guests to have an wonderful stay with us and will be addressing your concerns with our staff. We look forward to have you back as our guest so we may exceed your expectations. Warm regards, Frank Chikey General Manager
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Linwood, Pennsylvania
1 review
2 of 5 stars Reviewed August 21, 2014

This hotel has everything but what I really needed which was a good nights' sleep. They have sleep number beds and one of ours was too old or just didn't work right. I did not find them comfortable at all. The pillows also were so soft they offered absolutely no support at all. The staff was wonderful

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, August 22, 2014
Dear Disappointed 325, Thank you for letting us know about your most recent stay and your experience with our Sleep Number beds. We understand that not everyone is a fan of these types of mattress so we do have available new pillow top mattresses in some of our guest rooms. We do hope to have you as our guest again in the future to experience our pillow top mattress. We are pleased that you found our staff to be wonderful during your stay. Please let me know the next time you are in Rochester. Warm regards, Joanne Giuseppetti-Director of Sales
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N Y
1 review
5 of 5 stars Reviewed August 20, 2014

My stay was excellent great service and great people home away from home. Close to all the places I visiting. Close to the airport. Got there very late due to flight dely at JFK. but did not encounter any check in issues.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, August 22, 2014
My stay was excellent great service and great people home away from home. Close to all the places I visiting. Close to the airport. Got there very late due to flight dely at JFK. but did not encounter any check in issues.

Dear Jean C, Thank you for the 5 star review of the Radisson Airport hotel. We are so pleased that we were able to provide you with excellent customer service and were convenient to the places you were visiting when in Rochester. We look forward to having you as our guest in the future. Warm regards, Joanne Giuseppetti Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Rochester Airport

Address: 175 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Rochester Airport 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Rochester Radisson
Radisson Rochester

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