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Radisson Hotel Rochester Airport: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 19 reviews
19 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
6
3.0 of 5 stars
3
2.0 of 5 stars
7
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#20 of 34 hotels in Rochester
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  • Hotel class: 3 of 5
  • Rooms: 171
Description: Four-story Hotel on campus of Rochester Institute of Technology, 4 miles from downtown. This description is based on information provided by the hotel.
Address:
175 Jefferson Road
Rochester, NY 14623
Check Rates: $151 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Radisson Hotel Rochester Airport

( 4-8 of 19 )
“Better than a Motel 6 but not as clean! Washes drinkware in bathroom sink!”

Radisson Hotel Rochester Airport

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2 of 5 stars
Rochester, NY
Apr 3, 2008

I wouldn't stay there except if you have no other choice or travel with a bottle of bleach & dishwashing detergent or your own drinkware!

First off the positive:
· rooms appeared clean
· beds were fairly new
· pillows were clean and fresh smelling
· Sheets were soft and nice
· comforter was fluffy and white
· hotel appeared recently remodeled

I stayed there two and a half days & three nights with friends for a group quilting retreat organized by the best quilt shop for 75 miles, The Ivy Thimble. We in no way hold the shop responsible for the negatives experienced at the Airport Radisson.

Now for the Negative:
· The elevator near the front lobby was broken. So you either have to walk way down to the other side of the hotel to use the elevator or use the stairwell that you have to go outside (into the snow mind you) to enter and exit from the first floor.
· The Ladies Lobby Restroom, not only did the housekeeping staff neglect to empty the individual stall waste-bins but they placed behemoth roll of those lever type dispenser paper towels just sitting on the edge of the vanity for guests to use. This was in lieu of using the bi-fold paper towel dispenser on the wall. When I mentioned this to another retreat attendee she said we should be happy to have paper towels, last year the hotel ran out of them and they didn’t even have paper towels.
· The Dining room in the restaurant had dead Narcissus plants on every table. The flowers that had been in bloom were not only dead; they were dried out & discolored from just being there. The actual green leaves were still alive… the flowers were dead and had been for days. We removed them from the table and place them on an empty one only to find them back again for Friday evening dinner & Saturday Breakfast.
· The food: Mediocre at best, McDonalds could have catered the event with better quality food. Enough Said? The only remotely tasty food was the sandwich buffet for lunch on Friday, and that was because there was fresh horseradish to hide any flavor of cheap cuts of lunchmeat.
· On Saturday, the coffee service that was set up for us to use outside of our meeting room was not set up adequately or properly. For a group of 50 women, there was only average sized pump coffee dispensers that were constantly out of coffee, we had to beg for cups, glassware and it wasn’t until after lunch that any coffee stirrers were provided for the coffee service even though they had been requested several times all morning.
· 3:00 Saturday, due to the sad state of the lobby restrooms, I traveled up to the room to use our private bathroom. On the journey to the elevator (remember the main elevator was out of order) the housekeeping carts were scattered around the hallways (we were on the third floor). Not a dirty or clean glass or coffee mug was to be found. Nor did I see housekeeping pushing or pulling carts with anything that resembled clean or dirty dishes. The only thing on the carts related to glassware was a bag torn open that had the little white paper caps that you find on the so-called-clean-glassware. So I got nosy, wondering where the clean glasses were kept so I inspected the cart on the third floor, pulling it from the wall to inspect both sides, there wasn’t a single sign of clean or dirty glassware. So, I decided to pop into the room where housekeeper was working only to find her hand washing the drinking glasses in the bathroom sink.
· Housekeeping washes the glasses in the bathroom sink! I immediately went to the front desk to inform Abdul who was working at the moment of the situation. He reacted like a deer caught in the headlights of my car. After informing management of the situation they were apologetic and knew full well that they shouldn’t be doing so. Read on to get to the good part! Seriously!

I turned them into the Health Department on Monday morning and immediately Peter W. went out to inspect the situation. Upon investigation Frank Chikey who is the General Manager of the Radisson Airport, Rochester, NY; told Peter W. from the Health Department that washing the glassware for stay-overs is common practice there. Peter informed them that that is in violation of Health Department rules & regulations and they had to stop that practice.

Washing Glassware in the Bathroom is Common Practice for Stayovers! I personally saw a housekeeper washing the drinkware in the bathroom sink, I would hazard to guess that that is common practice for every room regardless of stay-overs or not!

· Needless to say, when they did finally clean our room on Saturday, the dirty wine glasses & restaurant mugs were not removed; they were stacked on the fridge/microwave unit. Not impressed.

  • This TripAdvisor Member:
    • Liked — The new beds, fresh smelling new pillows
    • Disliked — That they wash the drinkware in the bathroom sink, I witnessed housekeeping doing so.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maesbees's Summary
Date of Stay: March 2008
Traveled with: Large group or tour
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: February 26, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good time”

Radisson Hotel Rochester Airport

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3 of 5 stars
Toronto
Oct 29, 2007

Stayed here for 2 nights with a hockey team. These trips can be tiresome, and it was. Lots of shopping between games. We had a room close to the elevator, not a good place to be, but the place was booked solid with a wedding as well. Sleep number beds, don't by them. They were ok though. Lobby and restaurant were quite good. Pool is huge, empty when we were in it. Lots of chlorine though. Fridges and microwaves in every room, although it wasn't on the website. Nice bonus. Close to RIT campus, great place for my daily jogs.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ned14's Summary
Date of Stay: October 2007
Traveled with: Large group or tour
Visit was for: Hobbies / interest / culture
Age group: I prefer not to answer
Member since: June 15, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Kind of Yucky”

Radisson Hotel Rochester Airport

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2 of 5 stars
Belleville, Illinois
Oct 18, 2007
1/1 found this review helpful

Stayed overnight at this hotel for business - my preferred hotel was booked, so I wound up here. Got in from the airport around 10:00 at night, and when I entered the building, there was "club" music blaring from the lounge area. I was a little irritated with that, and even more so when the room they had available was on the first floor across the lobby from the lounge.

Luckily, when I shut my door, I couldn't hear the music. However, the room was not very clean - I think they had forgotten to vacuum the room earlier, as there was gravel near the foot of the bed and lint in other spots. The bathroom and bed seemed tidy enough, and at 10:00, and I was too tired to change rooms or hotels. The television was on its way out, but the bed, pillows and duvet were actually very comfortable.

Would not choose here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cecomp76's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: March 08, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Quite Okay”

Radisson Hotel Rochester Airport

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3 of 5 stars
Raleigh,NC
Jul 24, 2007
6/6 found this review helpful

Needed a room with two beds for two nights, as I was travelling with a sister and not a spouse. After some research, I discovered that four-star hotels were pretty rare in Rochester, threes not too common, and twos were going for higher rates than I was used to paying for threes and fours. What's a girl to do? Priceline, of course. Which is how we ended up at the Radisson Rochester Airport. A three-star that could be had for $79 on Priceline.
After a gruelling day of trying to get to Rochester due to airline fiascos, we found ourselves at 10:30 at night in a rental car trying to find the Radisson with the help of...(insert Jaws forboding music here)...mapquest! Head out of airport, turn right where mapquest says, and UH OH...a closed road. Darn. Turn around, go back out of the airport a different way, but same direction. Hmmmmm, not the right road either. We could actually SEE the highway we needed, but couldn't get to it. Okay, one more attempt....DUH...there is that pesky highway we needed! Chalked it up to travel fatigue & kept on until we found the Radisson. I'm not too sure why it's called an airport hotel, as it is miles from the airport...the only thing close to it is R.I.T.
Two weary travelers, hoping for a hotel with an still-open bar, checked in. Check-in was quick, okay, although I was a bit taken-aback to have "Priceline" rather loudly proclaimed. I wasn't sure if that meant we would be treated as low-paying guests, or what...but I think she was just making it clear that our room was pre-paid. "Is the bar still open?" I asked. "I don't know you have to ask them", was the answer.
We received a first floor room, on the end, with two queen sleep-number beds. Okay, the last time I had a Radisson sleep-number bed I was not enthused. This time around, I managed to find a number that worked just fine. The room was clean, had a little refrigerator...everything worked. Great, but is the bar still open? Air travel survivors wanna know!
The answer was yes, Thank God, but just barely. Very friendly waitress who was closing up, but happy to serve us a couple quick drinks, while she cleaned up. The next night the bar was packed, so I believe it's supply and demand for how late it stays open. We tried a little food that night also, and it was decent and inexpensive.
Overall, we found the Radisson to be just fine for our needs. It didn't take us long to learn that nothing is too far in Rochester. Roads are easy to navigate and this part of the country has the best drivers anywhere! If you find yourself in upstate NY, see what I mean...From Buffalo to Rochester...driving is almost stress-free thanks to considerate, good drivers!

  • This TripAdvisor Member:
    • Liked — Clean & Comfortable
    • Disliked — Nothing right around it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LovedToronto's Summary
Date of Stay: July 2007
Member since: November 17, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not recomended Radison Rochester Airport Rochester, NY”

Radisson Hotel Rochester Airport

Jul 16, 2007

This past weekend July 7-8, 2007, we enjoyed a soccer tournament with our 12 year old daughter in Greece, NY and stayed two nights at the Radisson Rochester Airport Hotel. Upon getting off the second floor elevator all we could smell was a strong hydraulic fluid odor that came from the elevator area. It filled the whole hallway. I complained at the front desk. The first desk person I told said she would have it checked but then went on to do something else. The second time I mentioned it to the front desk it was written down, but not sure it was ever checked because it did not improve. The fuel type smell remained for the three days we were there. The main issue I had was a broken "Sleep by Number" Bed. The first night, the sleep by number bed did not seem right and was very uncomfortable, the second night the sleep control did not work at all - it was like a bad dream. (with out sleeping!) The number seemed to be at "0" and would not move. It was like sleeping in a deep hole. The edge of the bed was way up beyond the center of the mattress. I finally went to the desk at about 5:00 AM and was told that there was nothing she could do about it and that maintenance would be in at 8:00. My recommendation would be to stay away from the Radisson Hotel Rochester Airport.
They offer 100% satisfaciton guarentee, but when they learned that I was a Priceline customer, I was told that they I would have talk to Priceline about any concerns. Priceline was not going to fix the bed?

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveSouthernNJ's Summary
Date of Stay: June 2007
Member since: July 10, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Radisson Hotel Rochester Airport

( 4-8 of 19 )
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Radisson Hotel Rochester Airport Also Known As

Address: 175 Jefferson Road, Rochester, NY 14623