I wouldn't stay there except if you have no other choice or travel with a bottle of bleach & dishwashing detergent or your own drinkware!
First off the positive:
· rooms appeared clean
· beds were fairly new
· pillows were clean and fresh smelling
· Sheets were soft and nice
· comforter was fluffy and white
· hotel appeared recently remodeled
I stayed there two and a half days & three nights with friends for a group quilting retreat organized by the best quilt shop for 75 miles, The Ivy Thimble. We in no way hold the shop responsible for the negatives experienced at the Airport Radisson.
Now for the Negative:
· The elevator near the front lobby was broken. So you either have to walk way down to the other side of the hotel to use the elevator or use the stairwell that you have to go outside (into the snow mind you) to enter and exit from the first floor.
· The Ladies Lobby Restroom, not only did the housekeeping staff neglect to empty the individual stall waste-bins but they placed behemoth roll of those lever type dispenser paper towels just sitting on the edge of the vanity for guests to use. This was in lieu of using the bi-fold paper towel dispenser on the wall. When I mentioned this to another retreat attendee she said we should be happy to have paper towels, last year the hotel ran out of them and they didn’t even have paper towels.
· The Dining room in the restaurant had dead Narcissus plants on every table. The flowers that had been in bloom were not only dead; they were dried out & discolored from just being there. The actual green leaves were still alive… the flowers were dead and had been for days. We removed them from the table and place them on an empty one only to find them back again for Friday evening dinner & Saturday Breakfast.
· The food: Mediocre at best, McDonalds could have catered the event with better quality food. Enough Said? The only remotely tasty food was the sandwich buffet for lunch on Friday, and that was because there was fresh horseradish to hide any flavor of cheap cuts of lunchmeat.
· On Saturday, the coffee service that was set up for us to use outside of our meeting room was not set up adequately or properly. For a group of 50 women, there was only average sized pump coffee dispensers that were constantly out of coffee, we had to beg for cups, glassware and it wasn’t until after lunch that any coffee stirrers were provided for the coffee service even though they had been requested several times all morning.
· 3:00 Saturday, due to the sad state of the lobby restrooms, I traveled up to the room to use our private bathroom. On the journey to the elevator (remember the main elevator was out of order) the housekeeping carts were scattered around the hallways (we were on the third floor). Not a dirty or clean glass or coffee mug was to be found. Nor did I see housekeeping pushing or pulling carts with anything that resembled clean or dirty dishes. The only thing on the carts related to glassware was a bag torn open that had the little white paper caps that you find on the so-called-clean-glassware. So I got nosy, wondering where the clean glasses were kept so I inspected the cart on the third floor, pulling it from the wall to inspect both sides, there wasn’t a single sign of clean or dirty glassware. So, I decided to pop into the room where housekeeper was working only to find her hand washing the drinking glasses in the bathroom sink.
· Housekeeping washes the glasses in the bathroom sink! I immediately went to the front desk to inform Abdul who was working at the moment of the situation. He reacted like a deer caught in the headlights of my car. After informing management of the situation they were apologetic and knew full well that they shouldn’t be doing so. Read on to get to the good part! Seriously!
I turned them into the Health Department on Monday morning and immediately Peter W. went out to inspect the situation. Upon investigation Frank Chikey who is the General Manager of the Radisson Airport, Rochester, NY; told Peter W. from the Health Department that washing the glassware for stay-overs is common practice there. Peter informed them that that is in violation of Health Department rules & regulations and they had to stop that practice.
Washing Glassware in the Bathroom is Common Practice for Stayovers! I personally saw a housekeeper washing the drinkware in the bathroom sink, I would hazard to guess that that is common practice for every room regardless of stay-overs or not!
· Needless to say, when they did finally clean our room on Saturday, the dirty wine glasses & restaurant mugs were not removed; they were stacked on the fridge/microwave unit. Not impressed.
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