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“A Holiday inn Rochester” 4 of 5 stars
Review of Holiday Inn Express Rochester

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Holiday Inn Express Rochester
2.5 of 5 Hotel   |   2835 Monroe Ave, Rochester, NY 14618   |  
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Ranked #19 of 31 Hotels in Rochester
Lewiston, Maine
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“A Holiday inn Rochester”
4 of 5 stars Reviewed July 9, 2014

The Holiday inn and Suites in Rochester on Jefferson Road is a very nice place to stay.. We had breakfast included and it was delicious. Lisa was the lady who took care of our needs in the dining area and she was vivacious and friendly. It made breakfast that much more fun. We arrived and discovered that dinner was also included. We didn't partake of that but if it was as good as the breakfast it was worth it.
Ou room was spacious and clean. The bath also clean and well decorated as the room. We had a refrigerator and microwave and the fridge was on and ready for our cold food. It was easy to get in and out and fairly quiet, even when facing the street.

Room Tip: Pick a room at the back and not facing the street. The bed is comfy but with trucks traveling at ni...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, July 11, 2014
2014TravelingHappy,

Thank you for taking the time to give us a review of your stay. I will pass along all of your good words to my staff.

Brian Ugorek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    32
    35
    32
    8
    3
See reviews for
39
21
11
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
new york
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2014

We recently spent two nights at this Holiday Inn Express while attending a funeral. The inn was undergoing a renovation and they were painting the hallway as we entered our room. The room was simple but clean. Unfortunately, there was no mirror in the bedroom area. The only mirror was the one in the bathroom placed upon the wall behind the sink and toilet. This was awkward. There was room in the foyer area outside the bathroom before the bedroom for a full view mirror. There was no stand alone mirror available. Also, a few pictures on the wall would have made the room more warm and comfy looking. The breakfast was good and the people at the front desk were very helpful. There was no elevator in our building. Hopefully, when they change over to Country Inn an Suites, they will put a mirror in each room (other than the bathroom!)

Room Tip: Ask for room in area already renovated
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, June 12, 2014
dannyis52,

Thank you for giving us a review of our property. We are currently undergoing renovations and we will have Mirrors and Pictures in the rooms. The old ones have been removed to paint the wall and the new ones are shipped on our way to us currently. Thank you for choosing to stay with us during your loss of your loved one. I hope when you come back to us is will be for a better reason and you can see more of the change over happening.

Brian Ugorek
General Manager
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Highland, Utah
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 28, 2014

The location is great and the staff were very helpful. I was a little disappointed by a few things - room wasn't ready at scheduled check in time and they are in the middle of renovations. Still, I would stay there again, I just probably would wait until they are done renovating.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, May 29, 2014
Erich P,

Thank you for taking the time to give us a review of your stay. I am glad that our location worked for your needs. It is tough to do a renovation while business is still going on but we are continuously working to better our facility and I hope you will come back and check out all the new features when we are done.

Thank you,
Brian Ugorek
General Manager
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Fort Myers, Florida
Top Contributor
145 reviews 145 reviews
7 hotel reviews
Reviews in 35 cities Reviews in 35 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed May 19, 2014

This Holiday Inn is in the middle of renovations. Our room had been freshly redone...the paint smell was still in the room. New heaters/ac units which ran quietly The bathroom amenities are from Bath and Body Works. The breakfast had variety from pancakes, french toast to cereal. Coffee delicious. The people working there were very helpful. It was a very pleasant stay.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, May 21, 2014
Maryteresa P,

Thank you for taking the time to give us a review of your stay. We are glad you like our renovations so far, there is more to come. We hope you will stop back on your next trip to Rochester.

Brian Ugorek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

This is the second time our family has stayed at this hotel and it was as wonderful the second time as it was the first. The front desk staff were friendly and the rooms were very clean and up to date. The best part of our stay was the breakfast in the morning. Lisa and Luis make you feel like you are part of the family, taking care of every need and providing the best breakfast service ever! We will definitely stay here again the next time we are in Rochester!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, April 23, 2014
Rosanna C,

Thank you for taking the time to give us a review of your stay. I am glad that our location worked well for your needs in Rochester. We definitely will look forward to seeing you again on your next trip.

Brian Ugorek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
1 review
5 of 5 stars Reviewed March 30, 2014

Elisa at the front desk was there to greet us when we arrived at 11pm and again in the morning when we ate breakfast. Her pleasant, accommodating attitude was a pleasure to experience. She went out of her way to make our stay pleasant.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, March 31, 2014
Kathy A.,

Thank you for your kind words about Elisa, I will be sure to pass them along to her so she knows he job is not going unnoticed. Thank you for choosing to stay with us and I hope you will again on your next travel to Rochester.

Brian Ugorek
General Manager
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Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 19, 2014

I've stayed here several times in the past 9 months... About 12 stays, 50 nights total. With few exceptions, my room was very clean and had exactly what I needed. Noise is kept to a minimum, beds are solid and in good shape, and the AC and heat works well. The staff is always friendly and they greet me by name each time I arrive for check in. The hot breakfast in the morning is pretty good, considering its complimentary. Having to-go coffee cups with lids is a nice touch as it's not so easy to get in and out of the nearby Starbucks parking lot.

Room Tip: All the rooms are good that I've stayed in,
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review, March 20, 2014
JeffAZ411,

Thank you very much for taking the time to give us a review of your stays with us and that you continue to return to us. Our goal is to treat you like family when you’re in our house. I hope we exceed these expatiations when you come in. I hope to see you soon.

Brian Ugorek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Rochester

Address: 2835 Monroe Ave, Rochester, NY 14618
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #19 of 31 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Rochester 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express hotel in Rochester is conveniently located near major Interstates 590, 490 & 390 and the NYS Thruway I-90. We are just a short drive from the Greater Rochester Intl Airport as well as Nazareth, St. John Fisher, Rochester Institute of Technology, University of Rochester, and other universities in Rochester, NY. Our Complimentary hotel amenities include our Express Start Hot Breakfast each morning where you can relax and read the free weekday newspaper while enjoying our featured famous Cinnamon Buns and Pancake Machine, 24-hour Business Center, free fiber optic high-speed wired & wirelessInternet access, 32 inch LCD TV's with HD Programming, and Fitness Center. Here we go beyond to offer a level of service and comfort that is sure to exceed your expectations. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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