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“Good value in downtown Rochester” 4 of 5 stars
Review of Hyatt Regency Rochester

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Hyatt Regency Rochester
3.5 of 5 Hotel   |   125 East Main Street, Rochester, NY 14604   |  
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Ranked #16 of 31 Hotels in Rochester
GreenLeadersBronze level
Wilmington, Delaware
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Good value in downtown Rochester”
4 of 5 stars Reviewed August 5, 2014

The Hyatt Regency Rochester is in the perfect central location for us to stay while visiting family. The rates are decent for Rochester, and with a Hyatt Platinum membership, I usually upgrade to a suite when available. Also, the parking is discounted to $4 per day
The staff is very helpful and attentive. The restaurant has a great breakfast buffet with lots of organic and fresh choices for $18.
The rooms are a bit dated and could use some refreshing

Room Tip: Room 516 had lots of stains on the carpet and is a bit dated
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank kfalandays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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672 reviews from our community

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Toronto, Canada
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed August 5, 2014

This was our first time at a Hyatt hotel and from some of the reviews I thought it would be better. I was very disappointed when we got there to find that this hotel is very dated and worn. We were first given a room that looked like someone had a 70's party in it, lamp shade was broken and the carpet stained and dirty. They gave us another room and this one was marginally better, but the same worn dated decor, hasn't been given any attention since the 70's, there were a couple of burnt out bulbs in the bathroom. The next morning I had to call the front desk for a hairdryer.....this is so basic to every hotel room. We went to the pool area with our daughter and there was nobody there to supervise. There were some neglectful moms there with kids racing around on the very wet deck. They actually thought it was a good idea to bring the babies/toddlers into the hot tub with them, never saw anyone do this before. There should have been hotel staff there to warn of dangers. There is an accident waiting to happen at this pool if it hasn't before. All of that being said, the hotel staff were very nice and accommodating. The Hyatt needs to put some money into this place, fix up some rooms and hire a lifeguard. I just thought it needs some work and should not be rated so high

Room Tip: There probably are some better rooms but I'm not familiar with this hotel or the chain so I woul...
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Green Features: Not sure of their practices, didn't see any literature on the subject there.
  • Stayed August 2014, traveled with family
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Karen_SB6344FF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Thank you for your review.

I would like to apologize for your experience while staying with us. Please feel free to contact me directly at nicole.morales@hyatt.com to speak in more detail about your experience. I would love to get more feedback from you and see what we could have done to improve upon your stay.

Thank you for your time and I hope to hear from you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 5, 2014

I stayed here for 4 days in the beginning if Aug. for a conference. The service of staff was completely accomodating. I left my charger home and staff charged up my phone for me, gave me a great room on the 24th floor overlooking the City and was always willing to share sightseeing suggestions. They also have free shuttle service to and from the airport which is a rarity today.

Room Tip: Ask for a view of the City
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Green Features: Wish they kept to the "no towel washing if hung up" but otherwise a great stay
  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank inspyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Thank you for the five star review of our hotel in downtown Rochester.

We are so happy that you enjoyed your stay with us. I will have to pass on all the wonderful comments to our staff. We have an excellent team working with us and they all work hard to provide each of our guests with an amazing experience while they stay with us. Thank you for taking the time to acknowledge their efforts. We are also happy to hear that you enjoyed your room and the view of the city. Next time you stay with us we will be sure to get you in a room with another fantastic view like that.

Thank you again for your review and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I come a few times a month for business. The hotel is beautiful, but the staff keep me coming back. From Xavier, Sandus, Nicole, Sang and Dallas at the front desk to Lori and her wonderful staff in The Scene on Main! I always feel welcomed and they go out of their way to make me feel special!

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hdarby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2014

I am just finishing a 5 month, 5 day a week, stay at the Hyatt in Rochester. This has been my home away from home and my second family. I can't say enough about the great people who have made my stay there wonderful. Some that deserve mentioning are Lori who manages the restaurant and the bountiful breakfast buffet. Nichole, Char and Garland who have provided great table service and made me feel at home every morning. Carolyn who makes the best omlettes. And, finally Mike who greets me every morning when I get done working out and come down for coffee.
If you need to be in downtown Rochester for any reason, I highly recommend the Hyatt. Rooms are big, clean and well kept. For one night or an extended stay this fit the bill perfectly. I will miss the breakfast buffet. There are so many good choices whether you want a little or a lot. I hope I get the chance to come back soon!! MikeG

Room Tip: The basic rooms are nice and big, higher rooms avoid street noise, although there isn't that muc...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Thank you for your five star review of the Hyatt Regency Rochester.

It has been a pleasure getting to know you over the past few months. You have become as much a part of our Hyatt family as we have become yours. Thank you for all the wnoderful comments about our staff. I will be sure to let all of them know how much their hard work has affected your experience here. We sincerely hope you get the chance to come back again soon. Please let me know the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2014

I was amazed by the fact that every staff member was attentive and friendly. I never had to ask for help, it was offered. Most all of the staff looked you in the and greeted you. I credit the management because, everyone had a good attitude. Lobby needs updated. Rooms are clean.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Thank you for your review of the Hyatt Regency Rochester.

We appreciate all the wonderful comments you have about our staff. We have an excellent team who are dedicated to providing our guests with the most genuine and authentic hospitality possible.

We hope we get the chance to see you again at the Hyatt Regency Rochester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 29, 2014 via mobile

The catering manager Chet and the entire staff did an absolutely amazing job with our wedding weekend!! I had been working with Chet for over a year planning my wedding and he was an absolute pleasure to work with!! My new husband and I cannot stop talking about how smoothly and beautifully everything went!! Family and friends stayed at the Hyatt the entire weekend and we received so much feedback that the staff and hotel was excellent! From the bartenders, to the front desk attendants, to the banquet and catering staff, to the housekeeping - they all did an absolutely amazing job and there is nothing that we would have changed about the entire weekend!! The presidential suite was amazing! What an emotional weekend! Everything was amazing and the staff was awesome!!!!! If you are looking for a great wedding venue in Rochester, NY we would highly highly recommend the Hyatt Regency Rochester hands down!

Stayed July 2014
Helpful?
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, September 30, 2014
Thank you for the five star review of our downtown Rochester property, the Hyatt Regency Rochester.

We were so lucky to get to share such a special day with you and your new husband. Congratulations again. We are happy that we were able to make this such a memorable experience for you. I will be sure to pass along the wonderful words to all of the staff.

We hope we get the chance to welcome you back again soon. Thank you again for all the wonderful comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Rochester

Address: 125 East Main Street, Rochester, NY 14604
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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