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“Stay and Fly” 5 of 5 stars
Review of BEST WESTERN The Inn At Rochester Airport

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BEST WESTERN The Inn At Rochester Airport
2.0 of 5 Motel   |   395 Buell Rd, Rochester, NY 14624   |  
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Ranked #9 of 32 Hotels in Rochester
Hornell, United States
1 review
“Stay and Fly”
5 of 5 stars Reviewed 1 week ago NEW

We stay at this hotel during our travels as it allows us to park our vehicle for free with one night stay. There is a shuttle bus that starts transporting at 4am. Staff is always extremely nice and rooms are very clean and comfortable. I have never had a bad experience with this hotel.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    52
    47
    13
    5
    3
See reviews for
57
31
9
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Whitesboro, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago NEW

The Park and Fly option at this Best Western was fantastic and worked out very well. I would definitely use that again. The convenience of this option and the shuttle to the airport was fantastic. We did not have to wait long at all for the shuttle to pick us up at the airport. Location of the hotel was great! It worked out well.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katonah, NY
Top Contributor
317 reviews 317 reviews
67 hotel reviews
Reviews in 130 cities Reviews in 130 cities
342 helpful votes 342 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for one night at this ugly hotel literally at the end of the runway. Even if it hadn't been at the end of the ru way, it would still be ugly. Perhaps they could at least put a couple of fake potted plants by the entrance to cheer the place up. The area around the back of,the hotel is decidedly sketchy. The first room we were given was something out of a fun house, with noticeably crooked pictures and mirrors that couldn't be straightened because they had been bolted into their crooked positions. We moved to a different room and the desk girl was very nice about changing it. Come bed time, I spent two hours, until 12:00 pm, being jolted out of near-sleep by the continual roar of small jets coming into land just yards away from our room. Needless to say, it all started up again bright and early at about 6 am. Don't stay here, it is far too noisy, and the hotel is in a depressing, not nice area.

Room Tip: Stay away from the airport.
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  • Stayed April 2015, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, 1 week ago
Thank you for taking the time to let us know about your stay. We are so sorry to hear that your stay was not an enjoyable one and that the noise was bothersome for you. We want our guests to be comfortable at all times, however we realize being an Airport property that it may not always suit everyone's needs. I hope you can accept our deepest apologies, and that we may have the chance to better accommodate you on a future stay. If I can be of any assistance, please do not hesitate to contact me directly at 585-436-4400.
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Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Except for the 3D view of aircraft on final glide path out my window, this is now my choice for an airport hotel in Rochester. The rooms are very clean, comfortable, fresh, and well appointed. The staff is very friendly and accommodating. A truly excellent upgrade from previous iterations of this property and now competitive with all its competitive with the other players at ROC. Keep up the good work!

Stayed April 2015
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Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, 1 week ago
Thank you so much for the great review! Im glad you enjoyed the recent renovations, they really did a great job! We are so glad our guests are noticing! We look forward to accommodating you on your visit to Rochester!
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portland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Right across the street from the airport which was great as we arrived very late at night. Despite that, it is quiet. The room was adequately clean and the price was very good. Breakfast was nothing special but adequate.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, 1 week ago
Thank you for taking the time to review our property. I'm glad to hear you enjoyed your stay, although it was short. I hope you will consider staying with us again should your travels bring you back to Rochester!
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Rochester, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

If you want a breakfast @ airport location, choose this one over Holiday Inn down the way. Stayed @ Holiday Inn on other side of weekend, & Holiday Inn's was meakest breakfast offering I've seen anywhere...out of character with other Holiday Inns I saw in OK & AZ in March of this year...although to be fair to Holiday Inn, many flyers don't like eating significant breakfasts before flying and perhaps they've wound up tossing a lot of food. Still, not all airport locations are outbound flyers. Anyway, great Best Western breakfast, comfy bed, helpful check-in staff (she even provided a mapquest print-out of closest supermarket). Downsides: Dingy external appearance; TV remote single-directional (broken), & no drain stop for somebody preference bath over shower.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, 1 week ago
Thank you for taking the time to let us know about your stay, Im sorry to hear you had a problem with your remote and that your tub stopper was missing. I will be sure these items are replaced/fixed. We are glad to hear the rest of your stay was enjoyable, and that you enjoyed our breakfast. With so many of our travelers leaving early in the morning, its important to us that we be able to accommodate their needs as well. I hope you will visit us again on your next trip to Rochester!
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Bel Air, Maryland
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel that is right across the street from the airport and was great for my late arrival and early departure. I had a suite with 2 doubles. The sleeping room portion was pretty tight and there didn't seem to be anywhere to put anything down. The parlor was decent but could have used an additional chair or loveseat since the sofabed had my sons clothes on it. The closet in parlor did not have a bar for hanging clothes or hangars. It was pretty much useless.

Positives- Convenience, big breakfast with plenty of options and it is set up very early. Hotel appears to have been renovated recently and rooms show nicely. Plenty of outlets for charging. Service was generally good and staff was friendly.

Negatives- Coffee maker missing part to hold filter-couldn't use. No one at front desk when I arrived at Midnight- front desk agent was doing an airport run. No one at front desk at checkout. I had flight to catch so I didn't wait. Could have been issue if I were paying cash. A lot of the parking is used for park and fly and few spaces available near entrance. My son couldn't get wifi to work on ipad or ipod. I didn't try.

I would probably stay here again but I did expect a little better based on reviews and fairly high price for an airport Best Western.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, 1 week ago
Thank you for your recent review, Im sorry to hear you experienced a few problems during your stay, if at anytime you are having troubles please do not hesitate to let us know. We will gladly get it taking care of right away! Were glad to hear the rest of your stay was enjoyable. We hope you will visit again on your next trip to Rochester!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Inn At Rochester Airport

Address: 395 Buell Rd, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Rochester
#3 Romantic Hotel in Rochester
#14 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN The Inn At Rochester Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Inn Rochester
Rochester Comfort Inn

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