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“Time to relax.” 4 of 5 stars
Review of BEST WESTERN The Inn At Rochester Airport

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BEST WESTERN The Inn At Rochester Airport
2.0 of 5 Motel   |   395 Buell Rd, Rochester, NY 14624   |  
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Ranked #7 of 31 Hotels in Rochester
Rochester, United States
1 review
“Time to relax.”
4 of 5 stars Reviewed August 25, 2014

Very quiet and comfortable. I was surprise to be near the airport and not hear a plain go by. I came for leasure and wes very satisfide with my stay. Breakfast was good you just have to get there early.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Thank you for taking the time to review our property. I'm glad you enjoyed your stay and had the chance to relax, we all need that sometimes :) I hope we may have the pleasure of accommodating you on a future stay!
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90 reviews from our community

Traveler rating
    38
    36
    10
    4
    2
See reviews for
46
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
horseheads, United States
1 review
5 of 5 stars Reviewed August 24, 2014

loved the accomodattions very clean! lots of things for kids to do!!! wish my kids were little again so they could enjoy the theme park too. The place was great! very family orientated and safe place for all kids to play together after the theme park.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Were glad to here you enjoyed your stay and that you had the opportunity to visit some local attractions. We hope you will return, should your travels bring you to the area again!
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Chicago IL
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

One of the good places to stay near the Rochester Airport. The rooms were clean. They also serve decent breakfast. A recommended place to stay if you are looking for a clean room but don't care about added amenities such as pool etc.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Thank you for taking the time to write a review about your stay. I'm glad to hear you enjoyed your time with us! We truly appreciate the recommendation! I hope we have the opportunity to provide you with another superior experience on your next stay!
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Los Lunas, New Mexico
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 51 cities Reviews in 51 cities
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed August 19, 2014

This room was barely adequate for an overnight before an early flight out. Very small, our room at the Greece Hampton 15 minutes away was easily twice the size and quality for only $15 more.

DIsgusting HUGE stain on the chair, I would not even consider sitting there, telephone outlet completely hanging out of the wall.

VERY strong cleaning chemical smell, if you are sensitive, this is not the place for you. Luckily our room was on 2nd floor and we could open the window. But then the noise was bad from the plane, you couldn't win here.

Breakfast was fine, and liked it was open at 4 a.m. so we could eat before our flight.

I'll look elsewhere next time.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Thank you for taking the time to let us know about your stay. I truly apologize it was not all that you expected. If at anytime you are experiencing any problems, please do not hesitate to let us know. We are here to accommodate you. We will gladly fix the problem right away, and if it cant be fixed we will quickly move you to a room where you are more comfortable. I do hope we will have the chance to better serve you on a future stay and provide you with the service you deserve and expect from us.
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Poughkeepsie, New York
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 15, 2014

Stayed here 2 nights in a standard double room. Room was very clean and breakfast area both mornings was very clean. Friendly staff. Convenient location. Despite being across the street from the Rochester Airport, it was not that loud except for a couple passing planes. Would stay again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
We appreciate you taking the time to let us know about your stay, were so glad you had a chance to come back and visit us again. We truly appreciate your business and look forward to accommodating you. We hope to see you again soon!
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Toronto, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 14, 2014

Used The Inn at Rochester Airport as homebase when we attended a concert in nearby Le Roy, NY.

We really couldn't have been happier. We arrived at the hotel around noon on a Saturday, and the front desk clerk welcomed us warmly. Check in time was 3PM, but she contacted housekeeping and had them make up a room for us immediately.

Our room was perfect!!! Not big, not too small. Just the right size. A king size bed with a desk, dresser, and a fridge. Also add in a proper closet. The room was clean, and recently renovated. The bed was very comfortable, and there was no noise to be heard. Remarkable, considering we were across the street from the Rochester Airport.

The breakfast bar was a welcome surprise. Hot eggs, sausages, and make your own strawberry or regular waffles. Add in cereal, toast, muffins, bagels, danish, coffee, tea, and three different juices. We left full, and happy after a perfect stay.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Thank you for the great review! I'm so glad to hear you enjoyed your stay. I hope you had a great time at the concert! We hope you will come and visit us again should your travels bring you back to Rochester!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 14, 2014

Right across the street from Rochester NY Airport with 24 hour shuttle to the airport we always stay here on our way out of town, esp. important given upstate NY weather i.e. 100+ inches of snow a year. Staff is always helpful & accomodations adequate; they also provide shuttle to a local chain restaurant - all shuttles at no add'l cost & shuttle staff always helpfull: cary luggage inside terminal. (so pls remember to tip!)

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaunna D, General Manager at BEST WESTERN The Inn At Rochester Airport, responded to this review, September 12, 2014
Thank you for taking the time to let us know about your stay, were so glad you enjoyed it. The shuttle really does make things convenient, especially if you don't know your way around the area. Its our pleasure to be able to accommodate our guests. We truly take pride in our jobs and its our guests great reviews that make it even more rewarding. Thank you and we hope to have the pleasure of accommodating you on your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Inn At Rochester Airport

Address: 395 Buell Rd, Rochester, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Rochester
#6 Family Hotel in Rochester
#12 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN The Inn At Rochester Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Inn Rochester
Rochester Comfort Inn

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