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“Wonderful Wedding” 3 of 5 stars
Review of Rochester Plaza Hotel and Conference Center

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Rochester Plaza Hotel and Conference Center
3.5 of 5 Hotel   |   70 State Street, Rochester, NY 14614   |  
Hotel amenities
Ranked #27 of 31 Hotels in Rochester
Melbourne, Australia
1 review
“Wonderful Wedding”
3 of 5 stars Reviewed July 30, 2010

Hi there, we had a wedding on the outside patio with the beautiful white tent and lighting. It was the most beautiful wedding. It was Joey and Eve Case. I am writing to give a review for Sarah, she was just a wonderfully energetic waiter with passion and care. We really enjoyed the beautiful scene of the wedding and wonderful service. We hope you will reward Sarah for her hard work and dedication. We are from Australia and don't have these type of extravagant wedding much in this country so it is always nice to be served and see a beautiful wedding. Thank you again for your service.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rochester, New York
1 review
5 of 5 stars Reviewed July 19, 2010

The rochester plaza is the best nice kind respectfull clean enviroment the saff are the best no words can explain how beauitful everything is.

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
5 of 5 stars Reviewed July 16, 2010

i attended a wedding at the rochester plaza. and at the wedding i met three great people that were serving the dinner by the names of sarah, patrick, and jay. they were great and i would absoluetly recommend this hotel to friends.

  • Stayed June 2010
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
4 of 5 stars Reviewed July 14, 2010

Sisters Together Achieving Results, INc. had their annual event at the Rochester Plaza Hotel & Conference Center. One of the employees provided exemplary service to our guests. Her name is Ellen Mannella, she was attentive, timely, friendly, and helpful. We truly appreciate the service that Ellen provided on that special momentous occasion. We pray that she will be employed in 2011 when we return on April 16, 2011. Please ensure that Ellen receives a copy of this note of her work performance. Many people complain about when bad service is given, but we like to do the same when 'Great' customer service is provided. Keep up the good work Ellen. Be blessed!

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rome
1 review
4 of 5 stars Reviewed July 7, 2010

Every year my family and I stay at the Rochester Plaza Hotel for a convention. I have to say when we return back to the room the kids look forward to swimming. The swiminng staff (Sarah, Dan and Tim) were extremly friendly and helpful during our 3 day stay! The staff is very alert and they provide a very friendly environment for all.

Also, if they notice something needs to be fixed around the pool area, they are very proactive in taking care of any problem.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 22, 2010

I just returned from a 4 day trip to Rochester Plaza for the Rochester International Jazz Festival. We were not sure what to expect as the reviews were a bit mixed, but they were hosting the jazz festival so we thought it would be the best place to stay, and we were right.

From the moment we arrived, the staff were warm and friendly and went out of their way to please us. Keisha checked us in and was fantastic. The first room we were given honestly looked look like it had seen better days and we were a bit concerned. We called down to the reception desk and Keisha actually came upstairs and personally showed us 2 alternate rooms on our floor and then went and brought us the keys while we moved our bags without delay. I was impressed! :)

The first room was not horrible, but our second room was definitely an improvement. The room was clean, there were plenty of new towels in the room, bath products were also provided, along with an iron and a CD player/clock radio. The hotel is older but it's in a great location. Our room was pleasant and had a beautiful view of the river. The only thing that was missing was a bar fridge but we managed fine without one.

When we were heading out of the hotel towards our first venue that night, we saw Keisha outside in the shuttle bus. We asked her for directions and she was on her way to the the airport in the shuttle and offered to drive us, which was very much appreciated! The staff at this hotel really seem to multi-task and go out of their way to assist in any way they could.

When we returned to the hotel later that night, there was a jam session going on in the hotel bar. Upon entering, the bar manager immediately offered us a table in front of the stage which gave us brilliant seating to a packed room full of musical talent and an incredible impromptu jam session that went on for hours!

The next morning we went for breakfast in the restaurant on the second floor. I am on a VERY restrictive diet, but the staff went out of their way to accommodate me. Special mention must be given to the chef Fernando who was working the omelet station in the buffet. He accommodated all of my dietary needs and it tasted DELISH! He actually makes his own herbal sauce at home and brings it into work it's called 'sofrito' (sp?) and it tasted incredible (a blend of fresh cilantro, fresh basil and peppers minced). I was so delighted and had an incredible breakfast.

We thought we would go shopping after breakfast. Te was working at the front reception desk at this time and she printed out a map and instructions of where we should go. While talking to her, my friends sunglasses broke. The screw came loose... before we could ask for help, she had a sewing kit in hand with a safety pin, AND a glasses repair kit, and then helped us to fix them. I was completely impressed... and there was NO CHARGE for this!!

This hotel also have a lovely outdoor pool which was the perfect place to catch some rest in the afternoon before headed out for another late night of jazz. The pool was clean and they had loungers and chairs for your use. We grabbed a late lunch from the restaurant/bar on the first floor and they packed it up so we could eat it at the pool Again, the staff went out of their way to accommodate my dietary needs, even though they were very busy and had a special simplified menu for the jazz festival. I really appreciated this. :)

This level of service continued throughout the rest of our stay. The second night, the bar manager offered us the owners table, first row in front of the stage to watch the impromptu jazz session which was incredible!

The next morning Fernando was working the omelet station again and had already packed me a couple containers of his special herb blend 'sofrito' which I actually brought back over the boarder to Canada... shhhh! ;) He was so thoughtful and so kind, but all the staff at the hotel honestly were.

The hotel is a little bit older but it was fairly well kept and they staff made the difference. We look forward to returning again next year for the jazz festival and want to say thank you to all the staff who made our stay in Rochester a fabulous experience. We actually stayed an extra night because we were treated so well and we were having such a great time. They had a special rate for the jazz festival which was very reasonable and included free parking. Friday and Saturday night were very busy with weddings and the jazz in the hotel bar but we had no problem finding parking there. Free internet in the hotel lobby was also a nice touch and was conveniently located for a quick check of emails on our way in or out of the hotel. All of the jazz venues were in walking distance of the hotel, but far enough away that there was no noise. The perfect location!

Thank you to all the staff, including the security guard who treated us like family during our stay. We cannot wait until next year to return!

  • Stayed June 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
4 of 5 stars Reviewed June 15, 2010

My stay at the hotel has been a plesant one. Your staff is always on top of what's going on. Any questions thats asked, they are very willing to answer whithout delay.
Sharon has a way of making one feel comfortable with her conservation and her helpfulness.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rochester Plaza Hotel and Conference Center

Address: 70 State Street, Rochester, NY 14614
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 31 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rochester Plaza Hotel and Conference Center 3.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Rochester Plaza Hotel is a deluxe full service hotel in the heart of downtown with comfortable accommodations, excellent service & attractive prices. Whatever the occasion, make the Rochester Plaza your destination! ... more   less 
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