We paid about $150.00 a night for this hotel. What we received upon arrival was a) not what the website led us to believe we would receive; and b) not worth that price. The website tells you that on-site parking costs $4.00 & we were prepared to pay. When we arrived at 9:00 pm, the lot was full! They told us that we were on our own – and that we would find alternate parking in a garage across the street. The website also promised a spacious desk with chair; this was important as we were there on business. There was a small desk with an arm chair (not a desk chair) – so it didn’t reach the table. This rendered the desk completely useless and we were forced to work on the beds. Our room was dimly lit with grout in the bathtub, peeling wallpaper, and sliding closet doors that are off the track. The white comforters had visible stains. (At least the beds were comfortable.) I ordered a garden burger from room service, as I’m a vegetarian, and was brought a hamburger instead – after waiting thirty minutes. We checked out the menu for the hotel restaurant, which was posted online, and when we walked downstairs to eat – the menu was exactly the same as room service! When we asked if they had the food that was listed on the online menu, the waitress said “I don’t know what you’re talking about”…before admitting that the website hasn’t been updated in a long time! The entire experience was one thing after another that continually proved that this hotel has serious managerial issues. Please don’t waste your money. If you’re looking for a hotel to connect to (or that is in the vacinity of) the Rochester convention center – try the Hyatt or Radisson.
- Official Description (provided by the hotel):
- The Rochester Plaza Hotel is a deluxe full service hotel in the heart of downtown with comfortable accommodations, excellent service & attractive prices. Whatever the occasion, make the Rochester Plaza your destination! ... more less
- Reservation Options:
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