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“Nice place for a college visit” 4 of 5 stars
Review of Holiday Inn Express Rochester - Greece

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Holiday Inn Express Rochester - Greece
2.5 of 5 Hotel   |   1635 Ridge Road West, Rochester, NY 14615   |  
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Ranked #20 of 32 Hotels in Rochester
Sebastian, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Nice place for a college visit”
4 of 5 stars Reviewed July 31, 2014

Was visiting Rochester Institute of Technology with son on a family stay. Enjoyed the included dinner and great breakfast experience with our rate. Was able to walk to good and entertaining restaurants. Was near malls and any type of shopping store you could think of. The shuttle service was maybe the highlight of the trip. I did not need to move my car my entire stay. I would and will stay there again of my son selects RIT for his degree.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 8, 2014
Dear Alan D,

Thank you for the kind review of our hotel, it is greatly appreciated. I am really glad that you enjoyed so many of the amenities offered during your stay. I am not sure of what hotel you did stay at but I know it was not ours.

We do offer a great breakfast every morning from 6:30 to 9:30 am every morning. With a variety of eggs, bacon, sausage, pastry, fresh made pancakes and our famous cinnamon rolls. But we do not offer a dinner. We do have many great restaurants close to our hotel. As a mater of fact we have 8 of them all within walking distances. We are also very close to the Center at Greece Ridge. The largest mall in Rochester/Monroe County but we do not offer a shuttle service at this location.

I am very glad that you enjoyed your stay in Rochester at whatever hotel it was you were at.

Sincerely,

Laroy Burgess
General Manager
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84 reviews from our community

Traveler rating
    26
    33
    15
    5
    5
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27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Russian first
  • Any
English first
North Wales, Pennsylvania
Top Contributor
71 reviews 71 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 24, 2014

Room was very clean and spacious. Air conditioner I think was on the fritz though and I had to put in really low to get cool. Otherwise I very much enjoyed my stay. The tv has a guide built in which is always nice. The breakfast in the morning is put together extremely well. Not your typical express breakfast. A lot to choose from and the quality was very good. Hotel is a good location too with a couple bars across the street to walk to. Staff was very friendly

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 8, 2014
Dear Matt K,

We are glad that you found our breakfast to be not your typical express breakfast. Our breakfast staff works very hard on maintaining it through out the morning.

Thank you for staying with us and we hope to see you again in the near future.

Sincerely,

Laroy Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Top Contributor
75 reviews 75 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 24, 2014

Plenty to say about the value of this particular Holiday Inn Express, though it is showing its age. Despite some drawbacks, this property is worth a 4 star review - not perfect, but pretty reasonable for its price point.

My wife and I were traveling on the road headed back to North Providence, and wanted to have a place to call it quits for the night. This particular property was not only geographically suitable, but also was available on a Priority Club PointsBreak, meaning it was only 5000 points for the night. Score!

Now the wife is a picky hotel kinda gal. So when she surveyed the property, she was initially a little turned off. The hotel is right off a busy thoroughfare, which means if your room faces the street, you will hear some noise. Also, the elevator and carpeting could use a makeover. However, when we arrived at the room, we were pleasantly surprised. It was spacious, and had all the necessary amenities. I'm not a big fan of sinks in the living area, but that's just a minor detail.

Free continental breakfast in the AM was of better quality than the norm, even at other Holiday Inn Express locations. This one offered items I had not seen elsewhere, including more than just bananas for fruit. Definitely a plus.

Did not have much interaction with the staff, but they all seemed reasonable.

All things considered, if you're considering this property, I'd say go for it at the right price.

Stayed July 2014, traveled as a couple
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GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 8, 2014
Dear Boricuda305,

Thank you for posting your review of our hotel. We are glad that you where able to enjoy the Point Break special that we offered this Summer.

Sincerely,

Laroy Burgess
General Manager
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twin cities minnesota
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 23, 2014

We were visiting family in the area and stayed here for 5 days. The front desk staff was friendly and helpful. The breakfast attendant during the week was extremely helpful and even stopped by the table to see if we had everything we needed. Breakfast was great. We enjoyed the loung on the second floor. It was nice to have a place to sit and visit outside of the room. It would be nice if it was open every night of the week. The side door entrance card reader did not work for our entire stay which necessitated walking around to the front. I would stay here again. Nice and quiet even though the hotel was totally booked full.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 8, 2014
Dear Traveler2256,

We greatly appreciate your review of our hotel. I am glad that the hotel staff was able to meet your expectations and provide you with the service every guest deserves.

Sincerely,

Laroy Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 18, 2014

This hotel was completely booked the week we stayed so we crammed our 3 adult kids with us (reserving a rollaway). It was VERY cramped. However, the room was cleaned well given the lack of space; front desk was amiable and helpful. Thoroughly enjoyed the healthy breakfast options: whole wheat English Muffins, variety of oatmeal and gluten-free muffins. My kids enjoyed the mini-pancakes. The wifi was not working when we first arrived but was soon fixed the next day. Location is right off the fwy with easy shopping (Target, Dollar Store,) nearby. This hotel does not have a pool which may be a downside with little ones. I would go again if ever in the area.

Room Tip: Even though the room is right off the fwy - the noise level was tolerable and didn't hear loud t...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 3, 2014
Dear Utahans,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Norwalk, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 17, 2014

I travel to Rochester a few times a year and always stay here. The location is great, rooms are always clean, staff is friendly, hotel has been quiet and safe. We also enjoy the convenience of the complementary breakfast. There is a fitness room but the Powerhouse Gym down the street has a reasonable rate for a day pass. Guests also get 15% off at the Distillery which is a great place to eat, drink and watch the game just a short walk from the hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIERochester, General Manager at Holiday Inn Express Rochester - Greece, responded to this review, August 8, 2014
Dear Dan B,

Thank you for taking the time to write a review of our hotel. Your time is greatly appreciated. We are glad that you enjoy our clean rooms and friendly staff, and also the great discount we have with the folks at the Distillery.

Enjoy the rest of your Summer and we hope to see you soon.

Sincerely,

Laroy Burgess
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Top Contributor
71 reviews 71 reviews
64 hotel reviews
Reviews in 61 cities Reviews in 61 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 2, 2014

Stayed here for two nights using reward points booking while visiting Rochester area. Hotel was centrally located with several family friendly restaurant chains within walking distance. Also has a Starbucks right across from hotel.

Decor was starting to age; nonetheless, hotel was kept very clean and tidy. Staff was friendly and helpful.

Rooms were on the small side. Our room has two double beds and we could barely open up our luggage. Also, the bathroom sink was actually right inside the room, with a bright vanity light. We basically have to use the sink in the dark once the kids were asleep.

The hot breakfast buffet was nice if you're looking for a quick bite before heading out. Not fancy food but having easy access to milk/coffee/tea/juice and yogurt and baked goods were awesome for family with small kids.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Rochester - Greece, responded to this review, July 19, 2014
Dear mcmug2002,

Thank you for writing a detailed review following your recent stay. We strive to give great and impressive service to all of our guests. and it makes us happy to read that you found our location convenient, the staff friendly, and the breakfast selections to your liking. On the other hand, please accept our sincerest apologies for the shortcomings you have experienced, in particular the size of the room.

As a valued IHG Rewards Club member, we appreciate all the feedback we receive as this is our best resource for improvement. We will certainly work on the points that you have raised to ensure we provide the best customer experience. If there is anything that we can do to make your next stay with us more pleasurable, please do not hesitate to ask the Manager on Duty.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Rochester - Greece

Address: 1635 Ridge Road West, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#11 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Rochester - Greece 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Rochester-Greece Enjoy a relaxing stay at our Rochester, New York hotel, which offers you premium amenities and an ideal location off Route 104, with quick access to the Rochester business district. Our Rochester hotel is conveniently located near area attractions including Seabreeze Amusement and Water Park, Highland Park, the Seneca Zoo, and Geva Theater, all just a few miles from our hotel in Rochester, NY. Local sports teams include the Red Wings baseball team, the new Rochester Razorsharks basketball team, Rhinos Soccer and the Rochester Americans hockey team. If shopping is your preference, check out the Mall at Greece Ridge, with over 100 unique shops, just one mile from our Rochester, NY hotel. Business travelers looking for a hotel convenient to Rochester Airport (ROC) will benefit from our location near many area businesses such as Frontier Corp, Delphi, Eastman Kodak, Carestream Health and Bausch & Lomb. Close to our Rochester hotel are several area colleges including the University of Rochester, SUNY Brockport, Rochester Institute of Technology, Roberts Wesleyan and Nazareth College. Our Rochester, New York hotel aims to bring you top service and comfort with a 24-hour Fitness Center, free high-speed Internet access, a meeting room and a complimentary hot breakfast bar. Book your Rochester hotel room now and Stay Smart at our Holiday Inn Express in Rochester, NY. ... more   less 
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Also Known As:
Holiday Inn Express Rochester - Greece Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn

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