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“Great Food, But Bad Customer Service” 1 of 5 stars
Review of Popeyes Louisiana Kitchen

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Popeyes Louisiana Kitchen
541 Lake Avenue, Rochester, NY 14613
585-254-5777
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Ranked #672 of 1,108 Restaurants in Rochester
Restaurant details
Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Food, But Bad Customer Service”
1 of 5 stars Reviewed July 30, 2013

The Food is Good. However, Lately Their customer service has been Absolutely Terrible!!! Some of These people tend to have really bad attitudes. And they are always running low on their condiments, claiming that they don't have anymore sauce or honey. They don't give you Napkins unless you ask. Also, it takes forever to get your food regardless if you wait inside or outside! I have never been able to get my food quickly. I would NOT recommend going here for Lunch as they are Very Slow if you are on a time crunch.

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
North Chili
Contributor
15 reviews 15 reviews
6 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great food - great service”
5 of 5 stars Reviewed January 13, 2013

Really appreciated my stop at the Rochester, NY, Popeyes. I had the 3 piece mild chicken dinner - tasty. I was visited at my table by the manager - unusual for a fast food restaurant - and had a pleasant talk. The flavored french fried (they call them Cajon, but they are not spicy) were delicious, They were helpful in providing honey and butter for the biscuit.

Other than that they have dropped corn-on-the-cob from their menu, it was a good visit. As a fast food restaurant, I have no problem giving it five stars.

  • Visited January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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