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“Excellent value & service.” 4 of 5 stars
Review of BEST WESTERN Rochester Marketplace Inn

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BEST WESTERN Rochester Marketplace Inn
2.5 of 5 Hotel   |   940 Jefferson Road, Rochester, NY 14623   |  
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Ranked #16 of 31 Hotels in Rochester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent value & service.”
4 of 5 stars Reviewed November 28, 2012 via mobile

The hotel was an excellent value. The room was clean and the bed comfortable. They offer free DVD rentals at the front desk and free breakfast & DINNER (m-th).

The desk staff is very friendly & helpful, especially Keni and Jenn.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keni P, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review, March 28, 2013
Thank you very much for your review of our hotel!! Jennifer and I are happy that we were able to help you while you were away from home. We are glad that you were able to take advantage of our Free DVD rentals and players in the rooms. Please contact us directly if we are able to help you in any way. We would be grateful if you choose to stay with us again as we truly appreciate your business. Again thank you for your comments!

Thank You,
Keni/Jennifer
General Manager/Guest Service Agent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    57
    74
    41
    23
    18
See reviews for
91
36
18
42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

This hotel was way nicer than I thought it would be. Best Western has really done a good thing here. It's in a good location with Home Depot, Walmart, Staples, UPS Store all nearby. Lots to eat nearby and the breakfast area of the hotel is nice. Check in with Jennifer was easy, easy and she was super nice. Made me feel welcome.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsburgh, New York
1 review
5 of 5 stars Reviewed November 13, 2012

I had booked 2 rooms, we were bringing our son to RIT when we arrived we were greeted by Jen at the front desk with a warm greeting. when we were checking in we asked if we could upgrade to a room with a hot tub and they had no problem. when we got to our room it was very clean and nice.the next day when we came back from RIT we asked if we could possible stay in the same room 1 more night and Jen said no problem. I would stay there again and tell otherss to stay also.

Room Tip: ask the front desk person with any concerns and they will help you.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
1 review
1 of 5 stars Reviewed November 6, 2012

I stayed at is hotel 11/5/12. I DID NOT SMOKE IN THE ROOM!!! They are trying to charge me $250+tax for smoking in the room. IT DID NOT HAPPEN. I will never stay there again. It was a nice hotel. The rooms were beautiful. Very clean. But aparrently they must be hurting for money if they are trying to rip me off. I'm so unsatisfied. I refuse to pay the smoking fee and will go to court if need be. I'm offended that they pretty much called me a liar when i told them that they are wrong. It took about 20 minutes to check in. very slow.

Room Tip: Go somewhere else
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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Syracuse, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2012

My wife and I were traveling to Rochester to bring our 6 month old son for an evaluation. We arrived before checkin time so that web could have a bit to unwind before the appt. by far the best front staff ever. Upon arrival Nichole told us of the free shuttle to and from the hospital. Along with that she provided us with 2 vouchers to a Buffett dinner at the days inn down the road. We are enjoying our stay as I type.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 16, 2012

At three thirty last night I heard a crashing noise and check my door and saw nothing. At seven this morning I notified the front desk about this issue and it would be corrected. I came back to my room at seven that night and went to use the bathroom, and the towel rack crashed down on me again using the facility. I again went down to the front desk and voiced my displeasure and was treated dismissively and that it would be handled.
Over an hour later the front desk called and said that the work staff was gone , never apologized for the room condition, and treated me as if I was being unreasonable. Run… don’t walk away from this hotel. I am a hotwire customer and was treated subhuman. I have been traveling professionally for over sixteen years and have never been treated so poorly. They offered nothing, I suspect because I was a third party guest. By the way, they tried to give me a handicapped room, I can only imagine the danger for those folks based on my experience.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Buffalo, New York, United States
1 review
5 of 5 stars Reviewed October 16, 2012

The Best service was delivered by front desk clerk Nicole. She was informational and Friendly . Asked how can I help and any thing you need call . She also was acurate with all the information about the Best western . She provided a little welcome bag and said she hoped we would enjoy our stay. I felt valued as a pstron of the hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Road, Rochester, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Rochester
#9 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western

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