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“Just what we needed from Homewood” 4 of 5 stars
Review of Homewood Suites Rochester/Greece

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Homewood Suites Rochester/Greece
3.0 of 5 Hotel   |   400 Center Place Drive, Rochester, NY 14615   |  
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Ranked #1 of 29 hotels in Rochester
Amherst, NY
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Just what we needed from Homewood”
4 of 5 stars Reviewed February 8, 2013

My wife and I enjoyed 3 nights (Jan. 24-27) and this lovely hotel. We were out for a quick getaway and a celebration of my wife’s Bday and mine in a few weeks and Valentine’s Day. The location is great, just of the highway and very close to several chain restaurants and shopping malls.

The Good/Great:
• Very friendly and quick check-in
• All staff we encountered always said hello or good morning
• Clean, modern décor. Great choice of colors
• Room has mini kitchen if you wish to cook with all the essentials
• Free business center and wifi with excellent signal strength in room
• 2 room suite with separate living and bedroom
• More than enough storage, although vanity storage was only on shelves below counter
• Great breakfast with 3 hot dishes, waffles, breads, pastries, juices, oatmeal, & cereals
• Nice size indoor pool (we did not use but was clean)
• Ice machines that actually worked (many places we have been they are always broken)
• Liked that you didn’t have to insert card to get into room, just tap it.

The Not so Good/Possible Improvements:
• Ice bucket had not been emptied from previous guest and was full of water, had to use another bowl to get ice and stick it in the freezer
• Several of the dishes in the kitchen were dirty or not washed thoroughly from previous guests
• Need something to but shoes on so not to get the floor wet (like a boot tray), since it was snowing
• Maybe something to hang coats on near the door (like hooks on the wall), we put ours on the chairs. You could use the closet but it is in the other room
• Maybe put some cookies, muffins or a light snack out in the afternoon along with having ice water or a juice available. Coffee is available all day, but we are not coffee drinkers.
• There is no safe in the room, but I think that there is a safety deposit box available at the front desk

We would definitely stay here again if we were in the area as the amenities are good and the hotel is close to restaurants and attractions.

Room Tip: Spring for the two room suite, it is only a little more and can close off the bedroom
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, February 25, 2013
Dear Luv2travel2newplaces,

Thank you for your very thourogh review of our property, from your recent stay. We appreciate the feedback that you provided and are happy that you enjoyed your stay with us. We are looking into your suggestions of a shoe/boot mat as well as options to hang outerwear other than the closet. We share all comments with our staff to ssure that items that may have been overlooked in the past do not reoccur in the future. We look forward to the opportunity to "wow" you on a future stay.

Sincerely,
Vina Platania
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 3, 2013

Another great stay at the Homewood Suites by Hilton, Greece NY. Beautiful facility, Wonderful Service and an ideal location when travelling to the area on business or pleasure. The team at this hotel are very friendly and are always willing to offer any assistance that is required.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, February 15, 2013
Dear Michael,

Thank you for your recent stay at our Homewood Suites and for the very nice review. At Homewood Suites it is our job to "OPOG"! What is OPOG you ask? It is "Outrageously Pleasing Our Guests". We look forward to your next stay!

Sincerely,
Vina Platania
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 2, 2013

We were visiting Rochester for a graduation ceremony for my nephew and we booked 3 rooms at the Rochester/Greece location. We had both a one bedroom suite and two studio suites. They were all uniformly immaculate and furnished exactly as described. The one bedroom suite had a very nice sized bedroom and a very spacious living room. The kitchen included a full sized refrigerator, two burner stove and dishwasher. Just what you would need for an extended stay.

Aside from the beautiful rooms we were stuck by how friendly the staff was. Every single staff member we encountered greeted us with a warm smile and hello. The dining room staff, especially, were very personable and accommodating. As other reviewers have stated, the light dinner is actually enough for a complete meal. The hot breakfasts include scrambled eggs, potatoes, all kinds of breads and fruits. The meals vary by the day and were always delicious.

The layout of the hotel is beautiful with wonderfully toasty fireplaces in the entrance way which was especially appealing in the 17 degree weather.

The first thing we did when we returned home was to start looking for other Homewood Suite locations that we could visit.

The price/value relationship was skewed very heavily towards value over a very reasonable price.

This experience far exceeded our expectations.

Thank you, Homewood Suites - Rochester!

Room Tip: The full one bedroom suites are only a few dollars more than the studio suites. We would suggest pa...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, February 15, 2013
Dear AuntBurt,

We want to thank you for your wonderful review of our property. We shared it with our staff as we do with all reviews. Yours, however, pointed out the fact that all of our staff were very friendly and interacted with your family during your stay. We stress the importance of this to the staff and when a guest takes the time to write about the impact that it has on their stay it reassures them that they are doing a great job!

We hope that you will come back and visit again when the weather is warmer so you can enjoy all the great things our city offers during the summer months. In the meantime enjoy your stays at other Homewood Suites properties while you travel!

Sincerely,
Vina Platania
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 29, 2013

The place is clean and quiet, and the staff are friendly. Nearly as comfortable as home. Weekday evening snacks are good enough to be dinner, and when Debbie brings around a pleasant greeting and fresh made cookies you know you made the right choice.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, February 15, 2013
Dear ekemp,

Thank you for your recent review of our property. We are happy that you enjoyed all the comforts of our suites as well as the hospitality provided by Debbie and the rest of our staff. We look forward to your next visit.

Sincerely,
Vina Platania
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley
1 review
5 of 5 stars Reviewed January 27, 2013

Most rooms are suites with separate bedroom, full kitchen, HD (more than just basic)cable TV, complimentary breakfast and dinner. The evening reception / meal staff is second to none! Comfy place to stay if you are in town for a few days.

Room Tip: No bad choices really
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, January 28, 2013
Hello Jeff M,

Thank you for your recent review! We are glad that you enjoyed your stay and hope if your travels bring you back to the area that you will stay with us again.

Sincerely,
Vina Platania
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

I had to travel to Rochester on business and always prefer to stay within the Hilton brand. I picked this particular Homewood Suites because it was close to where I needed to be and the previous reviews were outstanding. I am happy to report, all of the reviews I read lived up to the hype. This is a great hotel. Location is easily accessible from the airport and the staff is extremely friendly. They have a great breakfast and dinner/drink gathering in the evenings. I will definitly stay here again on my next trip up.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, January 28, 2013
Dear AmandaJ74,

The best thing about Trip Advisor is the unbiased reviews by travelers such as yourself. We are very happy that you chose our property for your recent stay and delighted that you took the time to report back to the Trip Advisor community about your Homewood Suites Rochester Greece experience. It is the genuine dedication to customer service that each of our staff members brings to work with them everyday that helps keep us the number 1 hotel in the Rochester, New York area! Thank you for your review.

Sincerely,
Vina Platania
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

This hotel WILL take care of you - from serving a satisfying breakfast to a great dinner (Mon-Thur). The rooms provide you with all the amenities you'll need when staying a few nights away from home. Clean, spacious and comfortable! You could pay the same price for just a room in this area!!

Room Tip: This is the best choice during the work week!!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomewoodDOS, Director of Sales at Homewood Suites Rochester/Greece, responded to this review, January 22, 2013
Dear 427MN_P,

We are delighted that you enjoyed your stay with us! Thank you for the wonderful review and recommendation of our property. With so many hotel options available in the area it's reviews like yours that can help a guest decide which property is best for them. We look forward to your next visit!

Sincerely,
Vina Platania
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites Rochester/Greece

Also Known As:
Homewood Suites Rochester/Greece Hotel Rochester
Homewood Suites Rochester/Greece Hotel
Address: 400 Center Place Drive, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rochester
#2 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Rochester/Greece 3*
Official Description (provided by the hotel):
Our hotel featuring 95 studio, one and two-bedroom suites, offers all the comforts of home, from splendid in-room amenities to exquisite hotel services. Each of our suites is large enough for work, study, entertaining and extended stays and includes much more. ... more   less 
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