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“Our family had a wonderful experience and will return!” 5 of 5 stars
Review of Homewood Suites Rochester/Greece

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Homewood Suites Rochester/Greece
3.0 of 5 Hotel   |   400 Center Place Drive, Rochester, NY 14615   |  
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Ranked #1 of 29 hotels in Rochester
Niagara Falls, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Our family had a wonderful experience and will return!”
5 of 5 stars Reviewed August 4, 2012

Our family stayed here in June and our children felt so welcomed by all the staff. Thesize of the suite was wonderful and allowed for the kids to spread out. We went swimming each evening in your nicely maintained pool.
Our children have asked when we were coming back, so we decided to surprise them and spend 5 nights this coming week in August. We are excited about our Homewood experience once again. The person cleaning our room was so sweet and so pleaseant to the kids---she was a treat for us.....Great job-keep up the hard work-it shows. See you in a few days!!!.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear jen p,

Thank you for your wonderful comments and we were so glad your family and friends decided to stop by and stay with us for the a week in August.

It's always wonderful having return guests stop back and stay with us. I know that some of the staff were even looking forward to meeting you after we read your comments to them.

Thank you again for the positive feedback and hopefully we'll see you again soon!
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256 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2012 via mobile

We stayed at this hotel for 2 nights with our 5 year old twins. Our room was very nice. big and fully equipped. But walls were so thin that i heard all the phone conversation that my next door neighbour had.The major problem was that. An other issue was the coffe. at the lobby there is no coffe after 10 pm

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear Alpert001,

Thank you for your comments regarding your stay at the Homewood Suites Rochester/Greece. Comments like yours helps guests make an educated choice while visiting Rochester.

In regards to the noise, we are constructed with concrete from the ground up which not only makes us on of the safest in the Greece area, terms of fire safety, but also one of the quietiest. I was hoping you would contact me here at the hotel with your name and dates of stay so I am able to further investigate this.

Thank you again for your comments and we look forward to seeing you again in the near future.
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Omaha, Nebraska
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2012

The staff is so good. Even the room service is quick. Housekeeping was done like its new room everyday. Very safe neighborhood. Especially for kids. Great hygiene. Nearby it has nice restaurants at walking distance. Breakfast was kinda boring. Evening reception was so good and being vegetarian I always had great yummy options.Gym was OK. swimming pool was maintained well. I just felt like home.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear charms3112,

Thak you for your comments about the Homewood Suites Rochester/Greece. Comments such as yours, allows the guests the opportunity to make an educated choice on where to stay in Rochester. It was wonderful having you here for your two month stay and we hope to see you again in the near future.

Thank you for being a part of our "Homewood Family"
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Vaughan, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2012

We stayed here for the weekend, July 20 - 22, 2012. Very nice suite with king size bed, we were very pleased with our experience. The staff was pleasant and professional. The only mention would be the breakfast, not the best hotel breakfast we've had, Sunday breakfast was okay as they had waffles, but other than that, very plain. There are cheaper hotels in the area, but we would stay here as it met all our expectations, beautiful suite, clean, close to everything and great staff.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, August 25, 2012
Dear domstorm37,

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you. Comments such as yours, helps other travelers dicover our hotel.

Thank you again from the Homewood Suites Family in Rochester/Greece
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Columbus, Georgia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2012

We have no real complaints from our three night stay at the hotel. it fully met the needs of our family of 3. My daughter of 10 had no problem sleeping on the sofa bed. It seemed very comfortable.

Having the full refrigerator in the room is always a plus compared to the mini fridge in many outer suite hotels.

The breakfast was a little weak, but then I find most free breakfasts are a little lacking when it comes to the hot foods offered. We did not partake of any of the evening foods offered.


I would definitely stay here again. Rochester appears to be very overpriced when it comes to hotels.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, July 20, 2012
Dear World_traveller500

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you for your comments on TripAdvisor.

We will take your comments regarding the breakfast and see what may have caused the less than impressive breakfast. In regards to the prices in Rochester, you are correct, they have increased significantly. We try to position ourselves in the middle of the road and not as the most expensive choice in Rochester.

Thank you again for your comments and please do not hesitate to contact me here at the hotel to assist in making your stays more enjoyable.

Best Regards,

Chris Goyette
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We stayed at this hotel for a couple of nights after staying in Toronto. The room and internet was great! The only complaint was the toilet. When you flush, the water level was high. You have to jump away quick or you would get splashed. I got caught a cople of times. :). If anybody from the hotel is reading this, the room is 412. Breakfast was great. Staff was great. Hotel was the best part of staying in Rochester. Will definitely return if we are in the area!

Stayed July 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, July 20, 2012
Dear hypermom

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you for your wonderful comments. We strive every day to provide great service to all of our guests and comments such as yours are such a nice reward to our daily efforts.

Also thank you for your information about room 412. We have sent maintenance up to adjust the amount of water that fills the toilet. We can understand how one might want to "hop" off to avoid a potentially dirty situation.

Thank you again for your wonderful comments and please do not hesitate to contact me here at the hotel if there is anything else I can do for you.

Best Regards,

Chris Goyette
Assistant General Manager
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Bowmanville, Canada
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed July 15, 2012

We stayed here from July 13 - 15, 2012. Overall, I would recommend this hotel based on it's new condition, good customer service, very nicely layed out and good sized rooms, and proximity to surrounding shopping, restaurants, etc., on or near Ridge Road, and easy access to the I-390.

Stayed in room #407, which faced the rear of the hotel and some quiet greenspace. Room has living and kitchen area that is separate from the bedroom and bathroom area. Small stove, fridge, microwave, dishwasher. Room was very clean and perfectly prepped for guests.

Only hiccup was a missing shower curtain on the evening of our arrival. Withn 30 minutes of calling the front desk to ask about this, a hotel staff member arrived at our room with the missing shower curtain, and even offered to put it on for us. Very good customer service in this instance, and overall, including the front desk staff at check-in and the staff tending to the complimentary breakfast at 7 a.m.

There was always plenty of parking either at front or rear of building.
Price-wise it seemed average to slightly higher than other local choices, but worth it in my opinion.

I was particularly impressed with the professional nature of the staff and with the condition of the room upon our arrival. I wish to ask the manager here to pass on my thanks again to the young lady who courteously brought a shower curtain to our room at 11:30 p.m.!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Homewood Suites Rochester/Greece, responded to this review, July 20, 2012
Dear SummerTravellers

On behalf of the staff and management at the Homewood Suites Rochester/Greece, thank you for your wonderful comments. We strive every day to provide great service to all of our guests and comments such as yours are such a nice reward to our daily efforts.

I want to apologize for the room not being ready prior to your arrival but was very happy to here Korrine was able to quickly resolve the problem and will surely pass on your comments to her.

Thank you again for your wonderful comments that help us maintain our #1 rating on TripAdvisor and please do not hesitate to contact me here at the hotel if there is anything else I can do for you.

Best Regards,

Chris Goyette
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites Rochester/Greece

Address: 400 Center Place Drive, Rochester, NY 14615
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rochester
#2 Family Hotel in Rochester
#2 Business Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Rochester/Greece 3*
Official Description (provided by the hotel):
Our hotel featuring 95 studio, one and two-bedroom suites, offers all the comforts of home, from splendid in-room amenities to exquisite hotel services. Each of our suites is large enough for work, study, entertaining and extended stays and includes much more. ... more   less 
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Also Known As:
Homewood Suites Rochester/Greece Hotel Rochester

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