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“Very good family hotel” 4 of 5 stars
Review of Staybridge Suites Rochester University

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Staybridge Suites Rochester University
3.0 of 5 Hotel   |   1000 Genesee Street, Rochester, NY 14611   |  
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Ranked #6 of 31 Hotels in Rochester
Burlington, On
Top Contributor
102 reviews 102 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Very good family hotel”
4 of 5 stars Reviewed May 14, 2014

My family recently stayed at the Staybridge Suites in Rochester and we really enjoyed our stay. We had 3 adults and 2 kids so having the suite option with 2 bedrooms made a lot of sense. The rooms were clean and the staff were very friendly. Our room had a nice view of the Genessee river. The pool area was very nice (not a deep pool - but enough for the kids to have some fun). We stayed on a Sunday night and there weren't any restaurants open nearby so we had to drive a bit - we used the provided local directory to find some options. The free breakfast was a convenient way to start the next day as well.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest -

We are happy that you chose us to for your family get away. Thank you for all the kind words, we will pass this review on to our team!

Warm Regards,

Melissa
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    99
    62
    19
    14
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Yardley, Pennsylvania
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 10, 2014 via mobile

I had a suite that overlooked the Genessee river. Very pretty view of the university . The suites have a kitchen with everything you need. During the week they have a BBQ and salad bar for guests. There is wine and beer and a nice fire pit to sit outside and relax. The hotel is clean and people are friendly . There is an indoor pool, hot tub and a gym. Breakfast was ok and included. Parking is close. They need to repave the entrance . Huge pot wholes and not very attractive.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest-

Thank you for your kind words. We are sorry for the parking lot and will be repairing it in the near future. Thank you for staying with us!

Kind regards,

Melissa
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 9, 2014

I recently stayed at this hotel due to a business trip. I found the hotel comfortable, clean and friendly. The rooms are spacious and even though I did not utilize the small kitchen I'm sure it would be convenient if needed. The bathroom was spotless and provided big relatively soft towels. The work area was spacious enough and there is free Wi-Fi. A free breakfast is served with a good range of fruit, yogurt and breads. They also have some hot items like bacon and eggs. The breakfast is a plus because I found a lack of restaurants close by within walking distance. If you don't have a car that might be a problem. They do have a shuttle available at specific times in the morning and evening available to take you to restaurants. One tip is ask for a room facing the water, you will have a much better view than a parking lot and some older buildings. All in all I would recommend staying here, but better if you have a car.

Room Tip: Rooms in the back of the building facing the water are better.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest-

Thank you for the kind review of our hotel. Please be sure to stop in and see us next time you are in town!

Kind Regards,

Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 8, 2014

We stayed here for a long weekend in April and couldn't say enough positive things about this hotel. Excellent rooms with windows that open! Small kitchen that has everything you'd need. Large room and everything in perfect working order. Happy hour with free beer and wine and snacks on Thursday night. Great breakfasts with lots of choices. Fabulous pool and workout area. Located in a convenient area of Rochester.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest-

We are excited that you enjoyed your stay! Thank you for the positive review. Stop in a stay with again soon!

Warm regards,

Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2014

My family and I had the opportunity to stay at the Staybridge while traveling for a funeral. Although the situation was very stressful, the staff was very helpful. The staff went out of their way to ensure our stay was comfortable. The room was clean, well furnished and large.
The breakfast staff was most helpful with locating a piece of whole fruit for my breakfast on the go. The outdoor seating was great for both breakfast and late night relaxing.

Location-on the river was great.

Room Tip: Room facing the river are great, except they can be loud when a function is going on at the hotel.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest -

We are sorry to hear of your loss. Thank you for choosing us to accommodate your family in such a stressful time. We are glad we could put smiles on your faces.

Well wishes,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 26, 2014

Clean, comfortable, best breakfast, great coffee, friendly staff, etc! Previous trips I saved money staying elsewhere. Since my daughter chose UROC, it's worth spending a little extra to be within walking distance across bridge to school. They don't shuttle to the school but if the new hotel being built nearby does, that might change. Since they have a 2 bedroom suite the whole family can stay and we've already booked for August!

Room Tip: Join rewards program & book ahead to ensure availability.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, June 20, 2014
Dear Guest -

Congrats to your daughter for choosing U of R it is a great school. We are happy that we can accommodate you in past stays as well as future stays. We do provide shuttle service to the school, next time you are in town it will be our pleasure to drive you to campus! Thank you again for choosing us! We look forward to seeing you in August.

Warm Regards,

Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2014

We stayed one night in April and found the hotel to be clean, the rooms spacious and the free breakfast terrific. At breakfast, It would be nice if they offered more gluten and dairy free options - although they did have soy milk! If you enjoy the outdoors, this hotel is well located for a run or walk along the river. There is a bridge next to the hotel that takes you to the University campus where you can enjoy a paved walkway or explore the scenic campus. Most importantly, they have a very attentive staff! Several hours after we checked out, we realized that we left some things in the room we doubled back to retrieve them. The hotel front desk and housekeeping staff were very patient and went the extra mile to help us get the items. We couldn't ask for better service!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, April 25, 2014
Dear Kim H. Thank you very much for taking the time to write a review on TripAdvisor. We are pleased that you enjoyed your stay with us and our staff was able to assist you in retrieving your items left behind. We are always looking at how we can improve our breakfast selection and will share your suggestion with our team. We look forward to having you as our guest in the future when visiting the University of Rochester. Warm regards, J. Giuseppetti Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Rochester University

Address: 1000 Genesee Street, Rochester, NY 14611
Phone Number:
Location: United States > New York > Finger Lakes > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Rochester
#3 Business Hotel in Rochester
#10 Family Hotel in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items, and our free Sundowner Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. When it's time to unwind, relax in the courtyard or at our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester

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