I love love love the LI Aquarium, I have had memberships there for years and take the kids whenever I can. I do think they are very expensive and I hate how they nickle and dime for you everything, even charging an extra $4 per person for the butterfly exhibit, that being said, I still love bringing the kids because the place is awesome for them with a ton of different experiences. As a party place however, not so good. it is very cool to pet the stingrays and look at all the different fish tanks, but otherwise, not a fan. They have the dinner set up in the main fish tank room and dancing and everything else in a seperate room. My niece had her sweet 16 there tonight and I was very unimpressed. whenever there was anything going on everyone had to leave their table and go stand in the other room and try to see over each other to watch the video that was going on, the cake, the dance with her dad everything. The food was terrible, tilapia, ziti, beef with rice, chicken franchaise, all of it awful. The kids were served chicken fingers and french fries which was delicious when compared to the buffet. The lighting is terrible, you can barely see anything. The kids were all excited because we were supposed to have access to the submarine simulator all night, in reality it was open about 45 minutes tops, then they closed it down and told all the kids on line that they couldn't go on. It was also extremely hot in the aquarium so eveyone was sweating. So in conclusion, it is a great but expensive place to take the kids during the day, but if you are looking for a party place, keep looking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 13, 2013
We really appreciate your feedback and are so sorry to read about your unfortunate experience. I would like to take this chance to comment on each of your points as they are valuable to us as we continue to grow as a team.
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First, thank you for your continued support of the Aquarium. As someone who has been a Member for years, we know that you appreciate the level and care we show to each exhibit and each critter that calls our facility home. And yes, sometimes that means some of our extra programs do cost an additional fee as there are costs to running these experiences and caring for the animals. Know that we've tried to make all of our experiences affordable and available for all. That said, we do love that you've chosen us as a place to continue to bring your kids as they've grown up throughout the years - thank you.
Second, regarding special events at the Aquarium. We hate hearing that you were anything less than happy with your experience at your niece's Sweet 16. We are currently reworking some of our menu items and while we realize everyone has a different threshold, it seems we missed the mark for you. And we are so sorry!
As for any air conditioning discomfort, as you know, during your event, we were in the middle of a heat wave, and yes, it was WARM. While the air conditioning was humming, it still might have felt very warm inside the facility. I apologize and wish there was something we could do about it, but Mother Nature wasn't cooperating.
I do hope you don't judge our entire catering venue by this one experience. We strive to do just one thing - create positive memories and experiences. Feel free to reach out to me directly should you have any questions or comments, or if there is anything we can do to remedy your experience.
Thank you again for your feedback,
Johanna, Director of Marketing + Communications
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.