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“Comfortable and clean” 4 of 5 stars
Review of Holiday Inn Express East End

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Holiday Inn Express East End
2.5 of 5 Hotel   |   1707 Old Country Road, Riverhead, NY 11901   |  
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Ranked #4 of 7 Hotels in Riverhead
Melbourne, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
“Comfortable and clean”
4 of 5 stars Reviewed November 1, 2011

I stayed here as a part of a wedding block of rooms and somehow ended up with a deluxe suite with a kitchenette and two queens.
Bedding was clean, soft, beds were super comfortable. Bathrooms very well cleaned and general standard of cleanliness was excellent.
Check out was a bit of a drama as we were paying for all party's rooms, and a few times we asked about changing money at the front desk only to have to wait for a very long time only to be told 'no'.

Breakfast was a nice touch, but the front desk staff were slow and I didn't get the impression they cared whether or not I enjoyed my stay - a no no in the hospitality industry.

All in all I slept well and that's all I really cared about.
I would stay here again.

Room Tip: Ask for a room facing away from the hotel entrance.
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  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmulrenan, Front Office Manager at Holiday Inn Express East End, responded to this review, November 5, 2011
Thank you for choosing to stay with us; I am glad that you enjoyed your stay. However, I would like to speak with you regarding the issues you experienced with the staff so that I can make sure that never happens again.

Please contact me at your earliest convenience, I can be reached at 631-548-1000 ext 404 or email at mmulrenan@eastendhotels.com.

We do hope we will see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Stuttgart
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2011

Good hotel for business, leisure. Clean, new HI Express in good neighborhood. Hotel is new and offers more, than usual with regards to other HI Express chain hotels. Hotel is near the motorway in vicinity of JFK and Long Beach as well as some interesting sites on Long Islands north fork. the surrounding is much better than the one from other comparable hotels nearer to the city. you should either sleep in Manhattan or more outside (starting from Riverhead further out/east towards Babylon, etc.)

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 26, 2011

Short story:
I had a very stressful situation checking in here two weekends ago. The front desk staff is very disorganized. I heard about 4 different stories from different staff members about getting into my reserved room - all before 10am, after a red-eye flight and 1.5hrs. of driving! The situation was eventually resolved, and the staff was very apologetic. Make SURE to get all reservation information confirmed in an E-MAIL - verbal confirmation with a reservation # is NOT enough!! As far as the hotel itself: it is clean, comfortable and quiet.

Long story:
I booked a room here for my friends' wedding where they had reserved a block of rooms at a discounted rate for their guests. I called a month in advance wanting to stay for 2 nights, a Fri. and Sat., but at that point, I was told I could only book Sat. (the night of the wedding) and there was only a King suite left. The hotel was very busy that particular weekend and the remainder of the rooms were taken. However, I was told that if I were to call back at the beginning of the next month, there would probably be cancellations and they would have a better idea if they could accommodate me for both nights. I decided to lock in the King suite for Sat. night and I made other arrangements at a different hotel for Fri. just in case. I called HIE back a few weeks later as they recommended and sure enough, more rooms had opened up and I was able to book for 2 nights. I confirmed that my reservation confirmation # was the same, my room rate was the same, and that my stay was now for two nights. Yes, yes, and yes. Fast forward to the week of my trip. I called the hotel again to put in an early check in request since I would be arriving in the morning. They confirmed the dates of my stay and although they couldn't guarantee an early check in on Fri., they had put a note on my account and told me I should call again on my arrival to NY to see if I would be able to check in. (can you see where this is going yet?) Fast forward to the Fri. morning of my arrival. I called at 6:30am before leaving from the airport. It would take approx. 1.5 hrs. to get from JFK out to Riverhead. To my shock (and horror), the front desk agent was completely baffled when I asked about an early check in - she told me I WAS NOT BOOKED for Friday night, just for Sat. and there was no record in their system of me having extended it! I gave her my reservation number and explained I had JUST called earlier in the week and my arrival date was confirmed! She told me to call back at 7am when the manager would be on duty. At 7am I called again, and asked the manager to confirm my reservation and early check in request - No problem (!!) - I was all set for arrival that day. As far as the early-check in, I should call back at 9am when the cleaning staff would be reporting to work. They could better tell me at that point if any rooms had been vacated. O.K....phew...major relief. At least I had my room! (especially since I had already cancelled the alternate hotel days before!) My husband and I stopped for breakfast while we waited until 9am. I called back around 9:05am. I was told immediately, "OK, someone just checked out of the King Suite - they're cleaning it now. Give us a half hour and you'll be able to get into the room." Again...cool - a light at the end of the tunnel. At that point I was thinking we'd have to settle for putting car seats back and snoozing in the parking lot. We arrived at about 9:50am and I reported to the front desk while my husband parked and brought in our bags. The woman working the front desk checked the computer and guess what? NO rooms had been vacated. I explained I JUST spoke to her colleague - what happened to the person I spoke to 45min. ago and the King Suite?? She said she had just started her shift and had no idea who I would have spoken to - followed by more typing in the computer, and attempting to contact the cleaning staff over the walkie talkie...still, nothing was available at that point. Then she said, "I'm very sorry for the inconvenience, let me just give you the Bridal Suite for the same rate".....more typing in the computer...."oh wait, I made a mistake - the bride and groom are checking in today" (This proved to be a funny story I later related to my friends who WERE the bride and groom in question!!) My husband and I were beyond frustrated and exhausted. Finally, one of the cleaning people responded saying that one of the King Suites was indeed empty and to give them time to clean it. We had no option but to do what we had done already that morning - wait some more. We FINALLY got into our room at 10:30am with many apologies and 4 free drink coupons. Luckily we had no other problems - you can be darn sure we used up those drink coupons! In closing, I truly hope their reservation system and inter-staff communication is significantly improved - I have never experienced such confusion and miscommunication like this in any other hotel or motel in 20 years of traveling.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 21, 2011 via mobile

I travel constantly, about 105 to 125 nights a year.
This property is clean, comfortable and the staff is great.
You can't make a mistake staying here.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 15, 2011

This is a newer Holiday Inn about 30 minutes to the ferry at Orient Point. Very clean well maintained property with a great pool (in season). The "Boardroom" hall on the first floor was nice and quiet.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Morgantown, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 12, 2011

I stayed here in a room with 2 other people on a sightseeing trip. Our room had 2 double beds and a sofa bed. It was very clean. There was a small outdoor pool but we didn't have time to try it. The serve-yourself breakfast buffet was small but good. There were eggs, cereal, bacon, bagels, sweetrolls, and fruit. The hotel is close to an outlet mall and is in a commercial area.

Stayed August 2011, traveled with friends
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New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2011

clean, reasonable priced and pet-friendly. Pay the extra 20.00 and get the suite. It is worth it to have a sofa, coffee table, table and chairs to eat and a separate sink from bathroom. Fridge, coffee maker...etc. In ground pool was great! This hotel is located in an excellent location to everything!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Holiday Inn Express East End

Address: 1707 Old Country Road, Riverhead, NY 11901
Phone Number:
Location: United States > New York > Long Island > Hamptons > Riverhead
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Riverhead
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express East End 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express East End Hotel is centrally located in the heart of the north and south forks of Long Island's Suffolk County. Whether your stay is for business or pleasure, the modern luxury and impeccable service of the Holiday Inn Express East End is sure to please. Guests staying in any of our spacious rooms will enjoy our 24-hour business center, free wired and wireless internet access, Express Start complimentary continental breakfast, a refreshing workout in our 24-hour fitness center, or unwind in our Great Room enjoying the warmth of our fireplace along with coffee and tea available 24 hours. We are conveniently located to some of the most popular sites on Long Island: Tanger Outlet Center, Atlantis Marine World Aquarium, Splish Splash Water Park, Long Island Wine Country, Riverhead Raceway, the famed Hamptons, and much more. Please contact the hotel directly to inquire about our packages.Visit Riverhead, NY and stay smart at the Holiday Inn Express East End. ... more   less 
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Also Known As:
Holiday Inn Express East End Hotel Riverhead
Holiday Inn Express Riverhead
Holiday Inn Riverhead
Riverhead Holiday Inn
Holiday Inn Express East End Riverhead, NY - Long Island

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