We only stayed one night- part of The Uncorked Tour- but the room was lovely... clean and pretty- a gorgeous pool- a delicous breakfast- The tour included a town car to drive us to 3 wineries ( actually one champagne,one wine and one vodka) with a picnic lunch- we just loved every minute and hope to stay again in the near future. Oh and the bar and restaurant are classy!!

A friend is managing this property and I know they only provide best practices to create a great hospitality service environment. It's certainly evident from the photos both professional and client submitted that the location is wonderful.

We stayed here on our honeymoon and were disappointed. The room is small and the layout is awkward. It is nicely decorated but that doesn't make up for not even having space for a small coffee table or that the bathroom has a frosted window onto the bedroom (why??) and an awkward location right near the bed. We found the hotel staff to be very unfriendly too (e.g. at check in she didn't even answer our question about where the elevator was and we had to ask the security guard). I will say that the room was very clean and the cleaning staff was very professional and helpful. We wouldn't stay here again though.

My wife and I stayed at this location of the Hotel Indigo on October 13, while visiting several of the wineries in this area of Long Island. As with most Hotel Indigos, the room was great; modern, clean, well-kept. However, we found the service to be extremely lacking.

I won't say much about the room, other than the images and hotel website are accurate. Modern, open showers with a glass partition in the bathroom, Keurig one-cup coffee makers in the room, high-end alarm clocks, free WiFi, cordless telephones, etc. If you like modern, clean rooms, you won't be disappointed.

Yet, even though we stayed just one night, we were disappointed by the staff three time; all of which were straightforward, simple expectations.

First, my wife realized that the hair dryer in the room didn't work when she got out of the shower in the morning. She called the front desk and asked if someone could bring another hair dryer. Even though she was told yes, she gave up waiting after 30 minutes without getting one. (Usually, making your female guests leave the hotel in October with wet hair is not a how to satisfy guests.) By the time we checked out 70 minutes later, we still had not received a new hair dryer, nor had the front desk called us back.

Secondly, the hotel advertises free coffee in the lobby mornings from 7 to 11 AM. Yet when we checked out, the coffee carafe was empty. The front desk called the kitchen and asked for more coffee, but ten minutes later, the carafe was still empty and no one had come out to fill it, or even take it back to the kitchen.

Lastly, we ate dinner in the hotel restaurant the night we arrived (Bistro 72). When we checked in, the front desk offered to make us reservations; jotted our names and time down, and said they’d let the restaurant know. When we showed up to the restaurant at 8:00 PM (the time we requested), we were told by the manager that “the front desk just let us know that you had a reservation 15 minutes ago. I’m not sure if we have something.”

My wife and I turned around and saw an empty restaurant, with the exception of two tables.

They did give us a table, but not without a lot of drama and anxiety from the restaurant manager. Oddly enough, the hostess apologized once the manager left the room. We never did see the restaurant fill to capacity, and we were there until 9 PM.

Small inconveniences, I know, but given that Hotel Indigo positions itself as an upscale hotel, things like having coffee available in the lobby (as advertised) and being able to honor a restaurant reservation without making a guest feel guilty are reasonable expectations. Did these minor problems ruin our stay? No, but then again, when you're paying over $350 a night for a hotel room, these kind details should be handled correctly and professionally, not ignored by a staff that doesn't seem to care.