We arrived for our 2-night stay with no sign of the innkeeper. There were two staff members in the kitchen who seemed uninformed about our arrival. They gestured toward the door of our room without giving us any further information. When we inquired about a key, we were told they don't use keys in this particular establishment (!). However, we insisted and were given one. This policy instantly made us uncomfortable. The farm is rather isolated and a key to protect your personal belongings in your room is hardly unconventional.
When we met the innkeeper later that afternoon, she was awkward and made a snide remark about our wanting to have a key to our room. We were given instructions and warnings about how to use the tub, to the point that one person in our party was afraid to use the shower. We generally felt uneasy; this was unlike any other B&B that we've stayed at in the past.
After an early dinner in town, we returned to the farm and looked forward to a relaxing night together in our room. The Wyoming Room is spacious, clean, and nicely decorated; however, the very poor lighting arrangement forced us to play Scrabble by flashlight. Additionally, when we went to turn on the TV, we discovered the "NO TV" sign on the TV itself. There was no sign of life in the house and we didn't know how to reach the innkeeper with questions or concerns. Finally, when we heard the innkeeper outside our room, we asked her why the television wasn't working. She told us with a bit of an attitude that they don't have basic television in the rooms, only a selection of (very outdated) videocassettes and DVDs. The alternative was the communal TV in the family room. We felt the information on the website was misleading because this arrangement is not clearly stated in the room's description.
We thoroughly enjoyed breakfast the next morning; however, the innkeeper repeatedly and defensively brought up the lack of TV in the rooms throughout our meal. Overall, we did not experience the warmth and hospitality described in previous reviews.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It has been almost a year since your visit to our farm. I was and am still not happy with the review that you left and did not know what to say but here goes.
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You are correct I was not here when you arrived...The farm was left for a little while as I went shopping to the local Farm Market to buy fresh supplies for guests breakfasts. It was the end of the Dutchess County Fair. I do not know exactly when guests are arriving so there are signs written and posted on the front porch for directions to the rooms which have your names on the door as well as the name of your room, the Wyoming room.
The "staff" you refer to, were the young teenage "giggeling" daughters of the housekeeper. They do not work here and are not asked to give out keys, but they do usually point to the rooms guests are looking for and they are very polite young ladies and try to be helpful.
When I returned from the Farmers Market you were in your room so I knocked as I heard that you were upset when you arrived. I tried my best to explain and offer my help but the more I spoke the more dissatisfied you got. Yes, I was awkward and apologetic repeatedly because of your attitude. I have mostly great, pleasant guests who are happy people and happy to be here.
We are not a boutique hotel, which is seems you stay in most of the time with butlers, maids, front office people, etc... just a small quiet Bed and Breakfast off the beaten path but only 3 miles from the center of the Rhinebeck village.
We are not remote and there are clients who visit with there horses at the stable, someone is at the stable around most of the time tending to the animals at the barn 300 yards from the house.
I can only apologize again and again and again. Please forgive my humble home and your Awkward innkeeper.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.