I recently rented a room for two nights, was quoted a Saturday rate and a Sunday rate over the phone. At checkout was surprised to learn that they tacked on an additional $100 to the Saturday rate and they showed me the checkin card with my initials in the rate area. I NEVER INITIALED THIS CARD! I asked to see the manager, Cynthia and she was unavailable. I was told she would call me back and instead she sent an email to me a day later saying that she was too busy to call me. I emailed her the details of this entire transaction and she only responded that she would take it to her board. I never heard back. I protested this with Amex, and she had the audacity to fight the charge! I am now seeking assistance through the authorities due to the forgery!
In terms of the hotel--this was a HUGE disappointment for $200+ per night. We were sent off property to a non-historic, very average space, and their "included" breakfast was a continental-type consisting of white toast, yogurt and very old fruit.
Honestly, it was the worst hotel experience I have ever had.
- Official Description (provided by the hotel):
- Weary visitors have been staying at the Beekman Arms since 1766. ... more less
- Also Known As:
- Beekman Arms And Delamater Hotel Rhinebeck
- Beekman Arms Hotel Rhinebeck
- Beekman Arms Rhinebeck