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“Clean, comfortable, but not quiet - you should check on making rez” 2 of 5 stars
Review of Holiday Inn Express East Greenbush (Albany - Skyline)

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Holiday Inn Express East Greenbush (Albany - Skyline)
2.5 of 5 Hotel   |   8 Empire Drive, Rensselaer, NY 12144   |  
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Ranked #1 of 2 Hotels in Rensselaer
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Clean, comfortable, but not quiet - you should check on making rez”
2 of 5 stars Reviewed March 25, 2012

Stayed here on business a couple of weeks ago. Have stayed here many times each March. 1st review.

Checkin: I'm a Priority Platinum Member - check in took 2 minutes - didn't get the room requested (king bed - all rooms are non-smoke). I didn't get an upgrade either. They stuck me in a handicap room with a shower with no pressure. I trudged back down to front desk clerk and asked if there were any better rooms - he put me in a standard 2 double room. Incidentally, there was no "welcome treat (bottle water, snack) in either room.

Room: Since last time I was here they've replaced the tired old tube with flat screen HDTVs - don't know if this is throughout or just some of the rooms. Other than that, room was the same - clean, bed firm, bath clean, small but functional.

Gym: same old but functional equipment as last time.

There's no restaurant/bar on premises, but there's a sports bar sharing the side parking lot. Breakfast was your standard Express - hot scrambled eggs, toast, cereal, fruit, etc. The sports bar next door is open late and has typical bar food - I had a grilled chicken salad one night - it was okay. On the road the hotel faces there is a shopping center with fast food plus some chains. .

The second night, we were invaded by what appeared to be a high school team. They played ball and made a huge amount of noise in the hallway, playing ball, slamming themselves against doors including mine, and did things that one might expect unchaperoned high schoolers to do - nothing criminal - just rude and unruly for someone paying for a nice quiet hotel room who had a report (not this one) to write for work for tomorrow morning. I called front desk twice - they said they were going to look into it - but at that hour (9pm) the clerk was the only staff there and he couldn't leave his post. I put up with it for another hour, then decided since it wasn't getting any better to go down to the sports bar . Guess who was there? A bunch of the team's parents. Apparently I wasn't the only one complaining because when I returned there were two parents who moved armchairs into the corridor acting as hall monitors.

Check out was another fiasco as the team and parents were all congregating in the lobby - I mentioned the circus the previous night - the clerk apologised - "other than that, did I enjoy my stay?" What kind of a screwed up question was that? I just told her "NO, I did NOT enjoy my stay" and I found her scripted question totally demeaning and from now on I am going to find out if there is going to be a team staying there IF I stay there again. For the record: she didn't offer anything off my bill.
Conclusion: A hotel that doesn't control its guests behavior, doesn't value platinum priority members, and is lucky to get busloads of guests when it can

Room Tip: tell them if you do not want handicap fixtured rooms - ask if there is a sports team there during yo...
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Express East Greenbush (Albany - Skyline), responded to this review, April 26, 2012
Dear Regman2all,

Thank you for taking the time to let us have your feedback via Trip Advisor following your recent stay at the Holiday Inn Express East Greenbush (Albany - Skyline). I certainly apologize for the inconveniences you experienced. I was disappointed to read that you had a poor service experience when you used the hotel & facilities available here and this is not the usual high standard of guest experience that we offer. We have addressed the maters with the respective departments in order to avoid these unnecessary issues in the future.
We appreciate the feedback that we receive from our guests & this is crucial for us to improve the products & services that we offer. Once again thank you for bringing this to our attention.

Regards,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
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    26
    14
    5
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34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Corning, New York
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 28, 2012

I've stayed at this property several times. It is very clean and not far from Downtown Albany. It has an excellent skyline view of Albany on a clear night.

Room Tip: Ask for a room in the front of the hotel. They have nice views of the Albany skyline. The rooms in...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 10, 2012

I stayed here while on business. The hotel was a standard Holiday inn Express. The rooms were clean and the staff was friendly. The biggest perk to me was the fact that the property gives you access to the Planet Fitness about 1 mile down the road. Usually these properties and have two crappy treadmills, but the access to the gym a huge plus and was the reason I stayed.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Blue State, USA
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 8, 2012

This Holiday Inn Express is right off of I-90, close to restaurants, movie theatre, Walmart and other major suburban chain stores.

Room Tip: Ask for a room facing the Albany skyline: it's a nice view and quieter than facing the busy loca...
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
172 reviews 172 reviews
61 hotel reviews
Reviews in 87 cities Reviews in 87 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed November 25, 2011

Stopped here last year when traveling to The Cape at Thanksgiving time. So satisfied stopped again this year. Comfortable room. Arrived too late for the pool. Next year will try to arrive earlier to take advantage of the hot tub.
Above average toiletries provide compared to other Holiday Inns.
Not your average complimentary continental breakfast. Eggs, bacon, pancakes, plus pastries, cereal hot and cold. Very nice breakfast area as well.
There are evening meal restaurants near by, one just across the parking lot. Restaurants offer discount for guests of Holiday Inn.
We stayed on the second floor. There is an efficient elevator off the lobby.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwell, Ma
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 9, 2011 via mobile

I have come to like the HI Express but this one left me desiring. The pool area looked awful!! Cardboard wrapped pillars and rust and chlorine stains all around. I read another review about toilets not working properly and brushed it off. When I walked in my room the toilet was running. Jiggle of the handle every flush. Breakfast was good though crowded at opening.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2011

Picked this motel because of their free shuttle service to and from the Amtrak station. We had a one room king suite which was nice. We have reservations for October for the same room.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express East Greenbush (Albany - Skyline)

Address: 8 Empire Drive, Rensselaer, NY 12144
Phone Number:
Location: United States > New York > Rensselaer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rensselaer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express East Greenbush (Albany - Skyline) 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites-Albany Skyline is conveniently located 3 miles from downtown Albany. The hotel features an indoor pool, fitness center, business center, meeting space to accommodate up to 120 people and a free breakfast bar included in all rates. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning. Visit Rensselaer, NY and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express East Greenbush (Albany - Skyline) Hotel Rensselaer
Holiday Inn Rensselaer
Holiday Inn Express Rensselaer
Rensselaer Holiday Inn

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