We booked a 2 day visit to your Great Escape & Splashwater kingdom for the
days after thanksgiving. Our 3 children (3, 7 and 9) were very excited about
it. As soon as we arrived they could not wait to get into their swimsuits
and go to the pool. However once we arrived at the pool, the water was so
cold that my kids had blue lips and were shivering all over within 15
minutes of playing there. We left the park and returned to our rooms for a
hot bath to heat them up again. Needless to say we did not return to the
pool and we left the next morning.
I went to the manager to ask if there was a problem with the heating and
told him the water was too cold for my children. He told us that the water
was 82 degrees so we should not complain. When I asked him if we could take
the thermometer and check if the water temperature was indeed 82 degrees he
told me that he would not do that. He also pointed out that none of the
other guests had complained about the temperature of the water. I pointed
him to my children and asked him if other then their "blue" and profusely
shivering appearance he noticed the difference in the size of my children
and the size of the other guests. The manager just stared at me and said
nothing. I tried to explain to him that since the vast majority of your
other guests appear to be obese they would not be bothered by the cold as
much as our family (we are tall skinny europeans). However he did not
respond to that.
I asked him for a refund for the second day (not the 1st day I mean we did
use the pool for like 30 min. and we would be spending the night), but he
said no. I then asked if he would be willing to give us a voucher for a trip
to the outdoor park (in summer when it is nice and warm outside), but he
said he could not do that and "wobbled" away.
I think the management fo Six flags and parents share the same objective. We
are all trying to make sure children have a safe and pleasant experience at
your resort. Due to the water temperature this was not possible so we had to
cut our trip short (we had a lot of comments on that as you can imagine). I
know you have a lot of people making up stories, planting disgusting items
in their rooms, whatever to get a refund.
However, we were expecting that when somebody sees that children cannot
enjoy their time at Six flags due to the fact that they do not have enough fat
on their bones to stay warm, there would be some gesture.
Btw: my 3 year old fell completely in love with Santa Claus and Ms. Claus at
the resort. She simply loved them!
- Official Description (provided by the hotel):
- Ready for a fun-filled stay in the Lake George area you'll never forget? The Six Flags Great Escape Lodge & Indoor Water Park is a 200-room family suite lodge near Lake George, a resort featuring an incredible 38,000 sq ft indoor water park with attractions designed to make every age group smile. ... more less
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- Also Known As:
- 6 Flags Great Escape Lodge & Indoor Waterpark
- Six Flags Great Escape Lodge & Indoor Waterpark Hotel Queensbury
- Six Flags Great Escape Lodge And Indoor Waterpark
- Great Escape Lodge
- Six Flags Great Escape Lodge & Indoor Waterpark Lake George, NY - Queensbury