It has to take something either very special or horrible to cause me to take the time to review a property, place or product. I am taking the time to write about one of the service people, Salim Akkawi who works in the restaurant area of the hotel. Although having slept well in the hotel, I awoke not in the best of moods, having had a quite alot on my miind. I was not rude but I certainly was not all that pleasant when finding out how breakfast worked here; it not the usual buffet style but you have to order everything all at once and I had not even had my coffee. Mr. Akkawi was very polite and quite frankly, very kind at seeing my mood. He left my tab open so that I could have coffee first and "wake up" and then proceed to order my breakfast. He always had a smile and kept repeating that "nothing was a problem" and that he "would take care of everything". His attitude was genuine which is rare and although I was a stranger he really seemed to want myself and my family to be very comfortable. He is an asset to this hotel and I did thank him personally and apologize for my mood. His response was that service is his business and he just wants everyone to feel comfortable and good. He wished me a happy holiday and his warmth was truly a gift. As for the rest of the hotel, the lobby is beautiful and the fireplace is very welcoming. The rooms are big and the beds are comfortable. My only complaint is that the room itself could have been cleaner. I would not dare to sit in the bathtub after finding a few hairs that did not belong to any member of my family. I did however take a shower and that was fine. Overall it is a place that I would recommend for the weary traveller.
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- Also Known As:
- Courtyard Poughkeepsie Hotel Poughkeepsie
- Poughkeepsie Marriott
- Poughkeepsie Courtyard