Went to this restaurant for a special occasion (taking my parents out for their anniversary) before catching a performance around the corner at Bardavon ~ we'd given ourselves about 1 3/4 hours for dinner but arrived a few minutes late for our res. so it was more like 1 1/2 hrs. Still plenty of time, or it should have been. Was expecting a pleasant evening based on the reviews. We had asked for a nice table when we made the reservations, but were shown to a small, cramped table that the 4 of us squeezed around. The problems started when we ordered drinks ~ my father got a glass of seltzer rather than the large bottle he had requested, and my fiance had to go directly to the bar himself to find out what had happened when his drink didn't come. Our water took a long time to bring us bread after we ordered, and when it came, there were 2 kinds of bread in the basket, 3 slices of each...we were a party of 4. To give us 4 slices of each bread would have been reasonable. Was the extra slice going to break them?? Our appetizers came at a reasonable speed: we had the fried oysters (tasty enough), a salad special with poached pairs, figs and blue cheese (again, tasty but nothing special), and a sunchoke soup that was so heavy with saffron that all I could taste was iodine!
we finished our appetizers and a waiter quickly cleared our table (including the bread basket which still had slices of bread in it), and brought the silverware for our next course. And then we waited. And waited.. And waited. An hour after arriving, all we'd had to eat was our appetizers and one slice of bread each, and we had a show to get to. We asked our waiter where our food was and his response was "in the kitchen" and that our meals were late because "we have a full restaurant tonight". After we asked him the 4th time he finally said he'd get a manager. It was another 8 minutes before she came to the table, and when she did she refused to tell us when our food would be out other than "soon". When pressed about what the problem was she said "well we're full tonight, and you've been here only an hour and you did order appetizers, that's normal for a Saturday night". First of all, that is not normal for a Saturday night in most of the fine restaurants I've been to! Second of all, if the restaurant can't handle a full house, they need to increase their kitchen staff and wait staff, not blame hungry diners for wanting to be fed. Finally, when a table of diners is so upset as to require the manager comes over, that is NEVER the time to be dismissive and minimizing. At that point we were ready to walk out, and we certainly had no intention of ever going back.
Finally, our food arrived: the mussels with fries were fine. But the other two entrees were not. My steak had been ordered extremely rare, and I had made a point the say "no char on the outside", yet I could distinctly taste the char and the fries were very salty and took up most of the plate. But worst was my fiance's cheeseburger. First it came out undercooked; ordered medium-well, it was more like medium-rare. When he sent it back, it came back again undercooked, but he was willing to accept it, except it had no cheese on it! By the time his burger arrived at the table we were standing up, putting our coats on and rushing to get to the theater. He took the burger in a to-go container and we left.
Honestly, if we had had the problems with the timing and the staff had been gracious and apologetic about it, I'd be willing to go back and give them another try, although the food wasn't anywhere near as good as I was expecting. It was basic bistro fare and only 1/2 of what we had was done well. But to have our complaints responded to with crassness and dismissiveness made us absolutely clear we won't go here again, and we'll tell everyone who asks why. If you want french bistro, go up river to Arielle in Rhinebeck. If you want to eat in Poughkeepsie, try Artists Palate right across the street from 292.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.