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“Nice location and quiet” 5 of 5 stars
Review of BEST WESTERN PLUS The Inn & Suites At the Falls

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BEST WESTERN PLUS The Inn & Suites At the Falls
2.5 of 5 Hotel   |   50 Red Oaks Mill Road, Poughkeepsie, NY   |  
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Ranked #3 of 13 Hotels in Poughkeepsie
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice location and quiet”
5 of 5 stars Reviewed July 20, 2014

The location is just out of town but it still very close to all the attractions. Rooms were clean and well maintained. We had the suite which was very roomy and comfortable. Breakfast was simple but more then adequate as I am not a big eater in the morning. Eating breakfast you have a nice view of the creek and waterfall which made for a nice start to the day. Staff was courteous and friendly. Will stay here again next time I'm in the area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 25, 2014
Thank you and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    140
    98
    40
    20
    6
See reviews for
120
86
16
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 16, 2014

It was an excellent experience, i loved the design, the room was newly renovated, place was clean, good looking, comfortable, safe. This place was amazing. The beds were comfortable, Great breakfast, free wifi, free parking, friendly staff. It was my first time in Poughkeepsie NY and i am going to visit again and stay here. The design was excellent.
Overall it was an excellent experience with my family and i am definitely going to come back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 25, 2014
Thank you for writing your review. See you next time your in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 16, 2014

a number of things in room broken. staff helpful in trying to address, and mostly were able to fix for us. beds were not so comfortable. no onsite laundry. although name indicates hotel is at a waterfall, it is more of a rapids.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 25, 2014
Sorry you did not enjoy your stay. We take great pride in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kings Park, NY, United States
2 reviews
4 of 5 stars Reviewed July 16, 2014

Staff is very helpful and while some rooms require modernization, this property is an overall good value. The breakfast is self serve but very complete and a nice view of the water outside the windows.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 25, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 15, 2014

I stayed here with my eleven year old son for two nights in early July while doing a sightseeing trip up the Hudson Valley. The staff are very friendly and helpful. The rooms are clean and comfortable. The common areas are as well. There is a nice patio overlooking a little river, with some rapids downstream. Overall a nice setting. The location is a bit of a haul from downtown Poughkeepsie (15-20 min) and even further from Hyde Park. So it depends on where you need to be. If you are doing something close to the hotel, then I'd bump it up to four stars. Breakfast is nothing special, but edible. So I recommend it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 16, 2014
Thank you for writing your review. Poughkeepsie is laid out in such a way that everything is 10 to 15 minutes from all hotels in the area. What makes ours special is that the location offers a country setting and is still just 3 miles from busy Route 9. Thank you for staying with us.
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Centerville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 15, 2014

The stay here was terrible. The cleanliness was terrible. There were even bugs in the bathroom. Motel staff with the exception of one young man didn't care about any problems there were. I believe that includes the manager who was the one who checked me in. Asked to make sure I got a room with no mildew and she didn't even give me an answer.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 16, 2014
I am sorry you had such problems with the hotel and I am looking into it. Cleanliness is something we pride ourselves on. We do regular inspections on our rooms so that is should never be an issue. Thank you for bringing this to my attention, but I am sorry we did not catch it before you did. I would hope you give us another chance to show you this is not our norm.
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Wheatley Heights, New York
1 review
5 of 5 stars Reviewed July 14, 2014

This hotel was a pleasant surprise. Newly renovated with a great view of the creek. The staff was very friendly and helpful with great suggestions for dinner. Terrific manager who greeted me upon arrival and weeks later helped me purchase a fruit display I admired. Complimentary beer and wine at the Manager's Reception. I would stay here again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, July 16, 2014
Thank you for staying with us and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Inn & Suites At the Falls

Address: 50 Red Oaks Mill Road, Poughkeepsie, NY
Phone Number:
Location: United States > New York > Poughkeepsie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Poughkeepsie
#3 Romantic Hotel in Poughkeepsie
#3 Business Hotel in Poughkeepsie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn & Suites At the Falls 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Enjoy complimentary beer and wine daily at our Manager's Reception 5:30 PM to 7:30 PM. Guests can enjoy a complimentary breakfast each morning. We are a new 100% renovated hotel in the Historic Hudson Valley. Near IBM, Vassar and Marist Colleges. We have a beautiful setting along the water to relax after a busy day of site seeing or business meetings. Our hotel offers guests a country setting just minutes from Route 9 and all that the Hudson Valley has to offer. We have a 24 hour business center and state of the art fitness center. Complimentary Wireless High Speed Internet in the entire hotel and select rooms with Wired High Speed internet also. All rooms have Mircowave and Fridge. Enjoy a Jacuzzi whirlpool in all the King Suites. ... more   less 
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Also Known As:
Best Western Plus The Inn And Suites At The Falls
Best Western Plus The Inn & Suites At The Falls Hotel Poughkeepsie

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