I have stayed in numerous places around the country. I have been very lucky to be able to travel often. However I am beyond displeased with this best western. Never in my life have I been treated so poorly, and I can genuinely say it was mainly based off of the customer service, which gave me this impression. My group was threatened, she (the manager) was rude, downgrading, and disrespectful. Our party were all in our late twenties, yet treated like a high school group on a field trip. We were even threatened to be charged illegally for other rooms, if there were noise complaints, which of course, there weren't. Even after, her offensive behavior, we found numerous beetles in the room. I will never stay in this hotel again, nor would I recommend this location to fellow travelers. I give credit to the other hotel patrons who apologized to us for the disrespect we were given, by management, which is appreciated, however I am appalled at how this location is being run.
- Official Description (provided by the hotel):
- Enjoy complimentary beer and wine daily at our Manager's Reception 5:30 PM to 7:30 PM. Guests can enjoy a complimentary breakfast each morning. We are a new 100% renovated hotel in the Historic Hudson Valley. Near IBM, Vassar and Marist Colleges. We have a beautiful setting along the water to relax after a busy day of site seeing or business meetings. Our hotel offers guests a country setting just minutes from Route 9 and all that the Hudson Valley has to offer. We have a 24 hour business center and state of the art fitness center. Complimentary Wireless High Speed Internet in the entire hotel and select rooms with Wired High Speed internet also. All rooms have Mircowave and Fridge. Enjoy a Jacuzzi whirlpool in all the King Suites. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus The Inn And Suites At The Falls
- Best Western Plus The Inn & Suites At The Falls Hotel Poughkeepsie