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“Great value: great location; wonderful staff” 5 of 5 stars
Review of BEST WESTERN PLUS The Inn & Suites At the Falls

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BEST WESTERN PLUS The Inn & Suites At the Falls
2.5 of 5 Hotel   |   50 Red Oaks Mill Road, Poughkeepsie, NY   |  
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Ranked #4 of 13 Hotels in Poughkeepsie
Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
“Great value: great location; wonderful staff”
5 of 5 stars Reviewed March 15, 2013

My husband and I stayed there recently for 3 nights and had a most enjoyable time. Our room was spacious and comfortable; the location ideal; Wappinger's creek (by the hotel) was lovely; and the breakfast offerings were very nice. We had especially good service from the various front desk clerks (Michael, Cindy, Shawn) who were all very pleasant and accommodating. We will definitely stay there again when we are in town. It was a wonderful value and a lovely setting.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, April 10, 2013
Thank you for your positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    125
    83
    32
    16
    6
See reviews for
109
75
13
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Colonia, New
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 11, 2013 via mobile

Stayed one night for daughters graduation from CIA. Arrived late, staff was very accommodating and super pleasant. Room was nice and clean had all the necessities and i had a very comfortable sleep. Woke to a nice little buffet of assorted complementary pastries, bagels cereals, yogurts, coffee and teas, Set and enjoyed the view of the falls and the mallard ducks who call it home, Very well done! Would definitely return.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, March 13, 2013
Congratulations to your daughter, it takes a lot of hard work to earn a degree from the CIA. Thank you for taking the time to write a review of our beautiful hotel and surroundings. Maybe you can come back to our area and see more of the Historic Hudson Valley. There is so much to see and do.
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Manhattan, New York, United States
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2013

My stay at this place was just perfect! Nice and superclean room, with view on Wappingers creek, comfy bed, and - compared to most hotels - super-fast internet connection made my stay here very pleasant. Adding to that courteous staff - frontdesk lady Cindy is the nicest hotel personel I've met so far, she even made me hot tea after I mentioned that I have sore throat! - this is definitely now my favorite place to stay in Hudson Valley. The location is very nice, as while it's close to Poughkeepsie, it is very nature-like settings. We had bluebirds coming to the patio the other day...

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, March 9, 2013
Thank you for staying with us and we appreciate your comments and taking the time to write such a nice review of our hotel. We look forward to hosting your stay in the future. Feel Better!
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Northern NJ
Top Contributor
65 reviews 65 reviews
50 hotel reviews
Reviews in 50 cities Reviews in 50 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 5, 2013

We had stayed here over 10 years ago. At the time, it was a lovely property. But now, it could use a face lift - at least for the bathrooms. They're getting a bit long in the tooth, and not in keeping with today's standards.

Aside from the bathroom, the room was nice, with a comfortable bed and pillows. The heating system was quite noisy, and should probably also be updated.

We had attended a wedding that evening, and as a result, we didn't check in until after midnight. When we got to the room, it was absolutely freezing! They must have turned the heat off entirely since the room was unoccupied. It was so cold, we couldn't even take off our coats let alone use the bathroom or get ready for bed. So we had to sit and wait about 30 minutes for the room to heat up. Even then, the bathroom floor was so cold, we needed to wear shoes. C'mon - if you know guests will be there, turn on the heat!

We finally got to sleep very late, which meant we didn't wake up until late. When we did, we walked down to get breakfast. Not a morsel was to be found! I asked the attendant where the breakfast is, and I was told "Sorry, breakfast is only served until 10am." I looked down at my watch. It was 10:01. I guess he cleaned everything up and put it all away within 60 seconds.

What used to be a lovely little inn outside of Poughkeepsie is now just another motel with questionable service.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, March 6, 2013
We now leave breakfast open until it is quiet. We make an extra effort to make sure everyone has breakfast. We will even give guests something to take with them if it is very early in the morning. We thank you for your suggestions on our rooms. Now every day we go to every room for a check in and turn on the heat, we will be doing the same with A/C in the summer. We hope you have the chance to come back and visit, since we have already put changes in place for a great stay for our guests. Thank you
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1 review
5 of 5 stars Reviewed March 4, 2013

My boyfriend and i stayed here for 2 nights and could not have been happier.ask for a room w a view..the falls in the back are breathtaking. We stayed in the king deluxe which was big,clean,and very modern. Bed was extremely comfortable,several channels to choose from,microwave and mini fridge in rm also. Service was excellent and staff made you feel right at home. Great continental breakfast..even a waffle maker which was delicious! Very quiet and peaceful and close to all attractions.we definitely will be back to visit in the warmer months!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, March 6, 2013
Thank you for taking the time to write a review on the hotels behalf. Next time on your visit we will be including strawberry and blueberry toppings for the waffles. See you on your next trip.
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Staten Island, New York
1 review
5 of 5 stars Reviewed February 5, 2013

We stayed for 3 days the end of September and were very satisfied. The staff was great and helpful.Tthe room on the 1st floor overlooked the stream , had 2 queen beds, quite comfy and a large bathroom that was spotless.The staff made my wife and I and our little service dog too very happy. I would highly recommend this hotel to anyone considering staying in this area. We will certainly stay here again and look forward to it.

Room Tip: Loved the view from the window.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, February 6, 2013
Thank you and we hope to see you back this year! We now have two rooms that are pet friendly for families traveling with dogs even if they are not service dogs we welcome them now also. The stream was so pretty this winter the falls and stream were frozen and sparkled in the sun. Nice view in all seasons.
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Hoboken, New Jersey, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 16, 2013

I stayed in the king whirlpool suite. Ton's of space, awesome view of the water, great breakfast and excellent staff. The hotel seems a bit dated and could use some internal facelifts (parts of my room seemed a bit poorly maintained). Overall great and I'd highly recommend. I travel in the area very often and it is nice to get off Rt 9 to get away from the hustle and bustle. Really gives you a much better experience and shows how beautiful the hudson valley is!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, January 17, 2013
Thank you for your kind comments and sharing them with our future guests. Your suggestions and information helps us to make changes to better our hotel. We look forward to hosting your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Inn & Suites At the Falls

Address: 50 Red Oaks Mill Road, Poughkeepsie, NY
Phone Number:
Location: United States > New York > Poughkeepsie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Poughkeepsie
#2 Romantic Hotel in Poughkeepsie
#4 Business Hotel in Poughkeepsie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn & Suites At the Falls 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Enjoy complimentary beer and wine daily at our Manager's Reception 5:30 PM to 7:30 PM. Guests can enjoy a complimentary breakfast each morning. We are a new 100% renovated hotel in the Historic Hudson Valley. Near IBM, Vassar and Marist Colleges. We have a beautiful setting along the water to relax after a busy day of site seeing or business meetings. Our hotel offers guests a country setting just minutes from Route 9 and all that the Hudson Valley has to offer. We have a 24 hour business center and state of the art fitness center. Complimentary Wireless High Speed Internet in the entire hotel and select rooms with Wired High Speed internet also. All rooms have Mircowave and Fridge. Enjoy a Jacuzzi whirlpool in all the King Suites. ... more   less 
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Also Known As:
Best Western Plus The Inn And Suites At The Falls
Best Western Plus The Inn & Suites At The Falls Hotel Poughkeepsie

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