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“BW+ The Inn & Suites at the Falls, NY” 5 of 5 stars
Review of BEST WESTERN PLUS The Inn & Suites At the Falls

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BEST WESTERN PLUS The Inn & Suites At the Falls
2.5 of 5 Hotel   |   50 Red Oaks Mill Road, Poughkeepsie, NY   |  
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Ranked #3 of 13 Hotels in Poughkeepsie
San Antonio
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“BW+ The Inn & Suites at the Falls, NY”
5 of 5 stars Reviewed January 12, 2013

In past visits to this area we normally stayed at the Inn at Arbor Ridge in Hopewell Junction. This time we decided to lodge here six days over the New Year’s holiday. The decision was a good one. We arrived after 9PM but had called ahead advising the front desk of our late arrival. The front desk clerk, Michael, had our room ready when we arrived. He was pleasant, courteous, and made us feel right at home. We had a first floor room with king size bed. The room was clean and modern with a nice view of the river. The bed was comfortable too. The only drawback was the comforter. It was too light. We asked Michael for a second blanket and he had one ready for our use for the remainder of our stay. Also, there was one minor problem during our stay. The heat for the core building areas (front desk and hallways) had gone out one evening and morning breakfast was a bit chilly. Recommend developing an emergency checklist to have on hand for your staff to reference when there’s a heating problem. Otherwise, we were extremely pleased with everything our stay here. We will stay at this Best Western on future visits to this area.

Room Tip: Ask for a room with a view of the river.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, January 14, 2013
I am sorry the heat went out in the public area during your stay. The service men were able to get us back up and heating the area very quickly. The blankets are fleece and this is the type that most guests requested prior to us buying them last month. Most guests like a fleece blanket since they control the heat temp in their own room. I am sorry we did not have a heavy comforter that would have been more to your liking. Our staff would like to thank you for your kind words.
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295 reviews from our community

Traveler rating
    134
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    40
    20
    6
See reviews for
117
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Houston, Texas
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 10, 2013

This property was recently purchased by Best Western and completely redone. That said, it is very clean and inviting. The common area where breakfast is served is very comfortable. The room, however, was a little cramped. We had two queen sized beds for two adults, a 10 year old, 5 year old and infant. hile that may sound like a lot of people, we usually do okay. There was only space in the middle between the beds, not on the wall side of the beds, and the area in front of the beds was also cramped. there may have just been too much furniture in the room for its size. The bathroom and sink area was larger than it needed to be and there was where some of the extra room went.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, January 11, 2013
Next time you are in the area, if you let us know for just a few dollars more per night we could upgraded you to a suite that would have so much more room for your family to spread out. If that is not an option every hotel has rooms that are slightly different in size like an end room that would be larger. Let us know so we can make your stay perfect in the future.
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Browns Mills, New Jersey, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2013

We love booking a room facing the creek. It is relaxing and lovely to look at during any season. In the summer we love to eat on the terrace overlooking the creek. The continental breakfast is more than the usual. The place is immaculately clean.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, January 11, 2013
Thank you for taking the time to share your experience. We look forward to hosting your stay next time you come to Poughkeepsie.
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Boynton Beach, Florida, USA
1 review
5 of 5 stars Reviewed December 21, 2012

Enjoy our stay. Will return for our next family visit.
Breaksfast was very nice.
I like the the view from our room.
Front desk - Very Helpful when we need directions.
Bed was very comfortable. I like the setup of the bathroom.



  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, December 22, 2012
Our staff thanks you for the nice comments. Hope we see you back soon.
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Winsted, Connecticut
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

I recently stayed here overnight because I was going to a show at The Chance. I stayed on the 2nd floor in room 211, which has a king bed. The room was very clean and modern with a nice view of the river. The bed was comfortable, however a thicker comforter would have been nice. I was very pleased with the property, room, front desk service and location of the hotel....my only suggestion would be to improve the continental breakfast. A larger selection of pastries and muffins and perhaps an additional waffle maker would help. One guest proceeded to make waffle after waffle as my boyfriend stood by waiting for his turn. Other then that, I enjoyed everything about this hotel.

Room Tip: Ask for a room toward the back of the building so you don't get the noise from the main road at...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, December 18, 2012
Great comments. We are working on improving our breakfast we just added hard boiled eggs per customer requests. The newest item we added is a strawberry or blueberry waffle along with the original flavor everyday. We are still looking for more items to improve our breakfast. Thank you
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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012 via mobile

Drove our first born to college, and stayed 6 days. The staff was very friendly, the breakfast was great, the view of the falls was great and it was very cozy. We were not familiar with the area, otherwise we would have stayed closer to our son's college, but we are glad we were ingnorant of the area. We ended up leaving just before midnight on our last night, and did not get charged for the last day! Will definitely stay their again!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroll R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review, December 15, 2012
Thank you, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Inn & Suites At the Falls

Address: 50 Red Oaks Mill Road, Poughkeepsie, NY
Phone Number:
Location: United States > New York > Poughkeepsie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Poughkeepsie
#3 Romantic Hotel in Poughkeepsie
#4 Business Hotel in Poughkeepsie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn & Suites At the Falls 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Enjoy complimentary beer and wine daily at our Manager's Reception 5:30 PM to 7:30 PM. Guests can enjoy a complimentary breakfast each morning. We are a new 100% renovated hotel in the Historic Hudson Valley. Near IBM, Vassar and Marist Colleges. We have a beautiful setting along the water to relax after a busy day of site seeing or business meetings. Our hotel offers guests a country setting just minutes from Route 9 and all that the Hudson Valley has to offer. We have a 24 hour business center and state of the art fitness center. Complimentary Wireless High Speed Internet in the entire hotel and select rooms with Wired High Speed internet also. All rooms have Mircowave and Fridge. Enjoy a Jacuzzi whirlpool in all the King Suites. ... more   less 
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Also Known As:
Best Western Plus The Inn And Suites At The Falls
Best Western Plus The Inn & Suites At The Falls Hotel Poughkeepsie

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