Do not expect good service here. I reserved a whirlpool suite for almost $200 with taxes. I looked forward to a relaxing, wonderful experience. The first room they gave me smelled like it had not been used in years, there was such a strong, musty, offensive odor. I requested a new room and the attendant was actually RUDE to me. He said that the new room should be fine and that if I had any more complaints he would send maintenance up to check it out. His tone made it perfectly clear that he did not believe me about the odor, not was he willing to make sure I ended up in a clean room that met my expectations. The second room smelled bad as well. Like cigarette smoke. I was told it was a non-smoking hotel, but it was obvious that either the room I was in used to be smoking or that a previous guest had not abided by the no smoking policy. I didn't bother to call the front desk as all he was willing to do was send up maintenance and that would be useless. You can't make a smell like that just magically dissapear. I just tried to make the best of it, putting scented lotion under my nose all night, so I wouldn't smell the horrible odor. Obviously, this hotel is not cleaned or staffed well. On a further note, the attendant at the front desk when I checked in refused to enroll me in the rewards system for Hilton. I asked him to please do it and apply my visit to the program. He said I would have to do it on-line in my room, get the number and then give it to him to apply it. I explained that I didn't have a computer and he was completely unapologetic. Worst "relaxing" night out ever!!!! Don't make the same mistake I did!
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- Also Known As:
- Hampton Inn Suites Poughkeepsie Hotel Poughkeepsie
- Hampton Inn Poughkeepsie