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“Very good stay, perfectly located” 4 of 5 stars
Review of BEST WESTERN PLUS The Inn at Smithfield

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BEST WESTERN PLUS The Inn at Smithfield
3.0 of 5 Hotel   |   446 Route 3, Plattsburgh, NY 12901   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #3 of 14 Hotels in Plattsburgh
Certificate of Excellence 2014
St-Colomban, Canada
1 review
“Very good stay, perfectly located”
4 of 5 stars Reviewed July 31, 2013

Very good stay, perfectly located in Plattsburgh, room very clean with refrigerator, nice indoor pool and staff very polite and customer service oriented. Were there for 2 nights with kids and everything was fine, however crowdy during breakfast. Would return anytime.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, August 1, 2013
Thank you for using TripAdvisor to provide feedback to us on your stay. I will be sure the staff is told of your kind comments. Safe travels for you and family.
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400 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013 via mobile

This is a great hotel, because of their convenient location and chain affiliation, they could easily do good business without extra care - however even within my one overnight stay I was impressed at the level of service and cleanliness of the property. The free breakfast was amazing, room was very quiet even though I was right next to the highway and the hotel is within a short walk of the shopping that all us canadians love! Will definitely be back and will recommend to any other friends going to/through the area!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 31, 2013
I will be sure to pass on your kind words to the staff. I am fortunate to have the staff we have who understand the meaning of hospitality. Thank you for acknowledging them.
Safe travels to you and your family!
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Petawawa, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2013

We arrived to the hotel and had no reservation and were able to get a room just the same. The staff was extremely inviting and informative. The room was nice and clean and we actually came back from our vacation and stayed at the same hotel again because it was such a good experience. The staff were also very helpfull with directions to different areas we wanted to visit and gave a lot of good info on places to see. Definetly recommend this hotel.

Room Tip: on both occasion that we stayed at the hotel we had a room on first floor and one on second floor an...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 23, 2013
Thank you so much for acknowledging the staff. It means a lot to them and I will be sure they see your survey.

I also appreciate you using TripAdvisor to provide input to me on your stay. It is very helpful.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 22, 2013

This was a very nice hotel, the staff are very accomodating. The pool was really nice, its a salt water pool and was really amazing and my children loved it!!

The air conditioner in our room was loud, but we were able to sleep anyway.

The hotel was full and went to breakfast at 9 am and the Breakfast Nook had a line up with 2 young I could not wait so we left and went somewhere else!!

No elevators in this hotel, but the staff asked if we needed help carrying our stuff upstairs!!

I really enjoyed staying at this Best Western location!! We would stay again!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 23, 2013
I am glad you enjoyed your stay. Thank you for participating in TripAdvisor's surveys as they benefit travelers and those of us in the hospitality industry.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 19, 2013

I went on a shopping trip with a friend of mine. We stayed one night and the hotel was perfectly located. It was surprisingly quiet. The beds had a euro-top feature which made them very comfortable. We will be back. The staff was professional and quite helpful.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 20, 2013
Thank you for your feedback through TripAdvisor. I am glad you enjoyed your stay and I hope you were pleased with your shopping experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2013

Queen suite with seperate living area and 2 person jacuzzi tub. Great stay, by all the shopping and close to the hi-way. If you have to stay in Plattsburgh, NY, this is a great hotel. Quiet at night, main floor had doors out to parking so it was easy to load/unload the car. Didn't spend the entire stay in the hotel, but if i had to it would have been extremely comfortable. Would definately recommend!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 19, 2013
Thank you for your kind comments about my Queen suite. I appreciate you using TripAdvisor providing the traveler and owners/managers with constructive feedback about your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Gillies
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 18, 2013

While travelling from Quebec City to Ottawa, stopped in Plattsburgh NY prior to seeing Lake Placid area. Enjoyed the Best Western immensely with my family & would recommend it to anyone in the area. Nice pool & breakfast! A very pleasant surprise!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review, July 23, 2013
Thank you for staying with us. While we seat about 40 people inside our breakfast room and about 24 on our outside patio area it can get very busy at times in the breakfast area.
We will be installing an elevator this fall. Plans are being developed at this time.
I appreciate the feedback and you using TripAdvisor
Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Inn at Smithfield

Address: 446 Route 3, Plattsburgh, NY 12901
Phone Number:
Location: United States > New York > Plattsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Best Value Hotel in Plattsburgh
#3 Family Hotel in Plattsburgh
#3 Romantic Hotel in Plattsburgh
#3 Business Hotel in Plattsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS The Inn at Smithfield 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Best Western At Smithfield
Best Western Plattsburgh
Plattsburgh Best Western

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