Stayed at the Best Western Plus Inn at Smithfield while in town for a wedding. Woke up the next morning with entire right side of my body covered in bug bites!!! I was horrified and brought it to the attention of the staff who, to put it politely, were rude and less than accommodating. Saw a doctor the next day and he confirmed the legions and bite patterns were consistent with bed bug bites.
Talked to the owner Bob Smith and he said the room was checked and rechecked afterwards and since they couldn't find the bugs it's MY problem not theirs. He went on to tell me I should accept bugs/insects as an unavoidable part of life.
Very disappointing & ironic to see a company that supposedly prides itself on customer service unable to raise a finger to help a paying customer who was feasted on by insects while in their care.
Stay at this Best Western at your our own risk!!
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- Also Known As:
- Best Western Plus The Inn At Smithfield Hotel Plattsburgh
- Best Western At Smithfield
- Best Western Plattsburgh
- Plattsburgh Best Western